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Can't cancel trial account.
7 cr points
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Posted 8/19/10
I keep getting the error; You cannot cancel your free trial while your billing information is being validated. Please try again at a later time.
Please help with this, I would prefer to not be charged and just wanted to try this out to see if I like it. I would like to go ahead and cancel in case I forget to.
7 cr points
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Posted 8/19/10
Anyone?
7 cr points
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Posted 8/19/10
How long does it take for this to be validated? I feel like I am being held hostage for the 6dollars and change.
Posted 8/23/10
did you use paypal? just cancle it on paypal.
Posted 8/28/10
How can I delete my trial account, I didnt choose de paypal or the other yet, I just want to delete now.

Thanks
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Posted 11/30/10
It`s the same with my account.... i want to delete this too and cannot find a way out... if anyone can help ?! thanks
Posted 12/4/10
same here i just wanna quit if you can find a way please tell me ;___; i didnt put anything for paypal or the credit card numbers i just mad ea account x__X
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Posted 1/5/11
Do they try to scam us?
Engineer
87993 cr points
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27 / M / California
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Posted 1/6/11
It can take up to 24 hours for the billing information to be validated.
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Posted 1/8/11 , edited 1/8/11
Same here no way to cancel the account Basou. It has been a week.
Have someone fix this asap please.
If and when I get a charge on my CC I will be taking action against the charge. Seeing as it is impossible to cancel this account on here and noone seems to be helping the persons complaining or taking this seriously.
Engineer
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Posted 1/8/11 , edited 1/8/11

Danryuson wrote:

Same here no way to cancel the account Basou. It has been a week.
Have someone fix this asap please.
If and when I get a charge on my CC I will be taking action against the charge. Seeing as it is impossible to cancel this account on here and noone seems to be helping the persons complaining or taking this seriously.


Sometimes people email and make a forum post, so I just respond through email and ignore the post especially when it's a billing related matter since those should be handled privately.

Anyway, you can cancel by following these instructions:
- Go to your Premium Membership Status page
- Click the "Cancel Free Trial" link
- Fill out the Exit Survey
- Submit it to complete the cancellation

You can verify that you are no longer a Premium Member by going back to your profile page and looking at your "Account Type" which should say "Normal".
http://www.crunchyroll.com/user/Danryuson

If for any reason that doesn't work, use the contact form:
http://www.crunchyroll.com/help?topic=contact
Posted 8/15/11
How would I cancel my free trial?
Posted 8/15/11
I'm not sure how to do this since the option isn't present on my account settings page. I went to premium membership section and it just asked if I wanted more CR BUCKS. Help?!
1005 cr points
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Posted 9/8/11
i went onto preimium membership status and thier is no cancel subscription button can you help?
Engineer
87993 cr points
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27 / M / California
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Posted 9/8/11

rysterathay wrote:

i went onto preimium membership status and thier is no cancel subscription button can you help?


If you signed up through iTunes, you should read this page for information on canceling:
http://support.apple.com/kb/ht4098
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