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This is getting pretty ridiculous...
Phreeq 
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Posted 9/1/10
I've just recently purchased the Anime Package and I was watching Gintama right along and then recently the videos have been stopping randomly and asking me if i want to replay without the option to resume where I was. Also occasionally when I go to a video the player will load, but the video will not. (i.e. The time shows --:--/--:--, the play button does nothing etc.) It's very obnoxious to have to keep reloading the video and finding my place again, and then having some videos not work. And I highly doubt it's my internet connection, because everything else works fine. I've updated to the latest flash player, cleared my flash cache, and even restarted the comp. I'm running this in Firefox and Google Chrome with the same problems, on a Win7 Machine.

I really hope this can be solved. I appreciate any effort put forth to fix these problems in advance.
Phreeq 
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Posted 9/1/10
UPDATE: Video works on iPod Touch flawlessly, also the most recent episode I'm having trouble with is Gintama 58, which had both problems happening.
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29 / M / England
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Posted 9/2/10
As I posted in the other thread. I have had similar problems with Gintama but not Naruto... I tested playing stuff in IE and it's fine. I have narrowed it down to either being NoScript/AdBlock or just firefox itself. Possibly try using IE instead of firefox/IE and see if that makes any difference. Ofcourse it could have just been a fluke with it working fine in IE...
Phreeq 
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Posted 9/2/10
I've disabled adblock for Crunchyroll. I'll report back if anything happens again.
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44 / M / PA.
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Posted 9/2/10
^It will still happen.
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29 / M / Norway
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Posted 9/15/10
I also get those random shutdowns from time to time when streaming. Not sure why it happens, but I noticed that clicking on the comment box instigated a shutdown once, couldn't confirm as it is "random" hehe. However, when I clicked on the episode icon below the streaming window the video resumed playback from where I was cut off. Must be a new thing they implemented.

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65 / M / Minnesota USA
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Posted 9/23/10
so many new advertisements and bad navagation giving you 2 ad's and 3 popup??

To watch the full video, wait 5 days or

You have really become HARD CORE for money
GOOD GOOD GOOD
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30 / M
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Posted 9/23/10
I know Crunchyroll has way to many ads for normal users, My friend said when he was watching a episode he heard background ad noise while the episode was playing so he went back to torrenting you give us all these ads but its not even worth it with all the problems look at the mobile site it looks like a monkey had but sex with a raccoon.
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29 / M / Pinckney, Michiga...
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Posted 9/24/10
I have similar problems. On occasion, it will be very frequent (or sometimes I have to skip past that section in the episode). I use Firefox with adblock plus, and I can't bring myself to use IE even if it will fix the problem. This has been around for quite some time for me...
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Posted 9/24/10 , edited 9/24/10
I sometimes get this problem too. The usual excuse is "unstable internet connection." Just as with eulogy1337, it happens to me at a certain point in the episode. So my internet connection seems to go "unstable" at the same spot in the episode every single time. I also have to just skip that section of the episode to watch the rest of the anime or I just torrent it (get better video and translation too).

It's interesting how my internet becomes "unstable" only when streaming on Crunchyroll...
The Wise Wizard
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Posted 9/25/10

commenter wrote:

I sometimes get this problem too. The usual excuse is "unstable internet connection." Just as with eulogy1337, it happens to me at a certain point in the episode. So my internet connection seems to go "unstable" at the same spot in the episode every single time. I also have to just skip that section of the episode to watch the rest of the anime or I just torrent it (get better video and translation too).

It's interesting how my internet becomes "unstable" only when streaming on Crunchyroll...

I have had the same type of thing happen to me at another site (The Anime Network). What does it have in common with CR but not fansub sites or most streams from YouTube?: It is an encrypted Flash stream.

While that is not the cause of the problem, I have little doubt that has a lot to do with why the video ends, rather than recovering from whatever fault is occurring, and continuing to play.

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Posted 9/25/10

TheAncientOne wrote:

I have had the same type of thing happen to me at another site (The Anime Network). What does it have in common with CR but not fansub sites or most streams from YouTube?: It is an encrypted Flash stream.

While that is not the cause of the problem, I have little doubt that has a lot to do with why the video ends, rather than recovering from whatever fault is occurring, and continuing to play.

You might be onto something there. Streaming anything encrypted over UDP (vs TCP) could cause decryption errors. Video streams are meant to be recoverable so that if a few packets don't make it, no big deal... it goes on. So they're usually sent over UDP, which does not guarantee delivery. But if it's encrypted and sent over UDP, it can't recover. Losing one bit throws the rest of it off entirely. (Here's where I omit the the algorithmic details about S-boxes, feedback shift registers, and stream ciphers.) Just a thought.
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Posted 9/25/10 , edited 9/25/10
Encrypted Flash streaming sites (ie. Hulu, some YouTube videos and I assume Crunchyroll) usually use the default RTMPE protocol which uses TCP. Packet loss is an obvious and common occurrence so of course Adobe has taken that into account. When a connection is lost (maybe detected by timeouts or some other more complex mechanism), the Flash player plays the rest of the buffer content while the site and player reestablish the connection. Encryption is done in real-time so encryption states can be reset and past states aren't needed when reestablishing the connection. If this is Crunchyroll's problem then their programmers aren't good enough to reconnect the connection. I have never experienced this on Hulu or maybe it happens significantly less due to better programming.

That, however, doesn't answer the issue where the video stops and skips to the end at the same exact spot in a video that is also mentioned in this thread. Even clearing the cache, cookies, restarting the computer, etc., the video stops at the same point. There could be more problems than just network instability. I don't know if these videos are still having the same problem now because I never bothered going back and checking after just torrenting the video.
The Wise Wizard
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Posted 9/25/10

commenter wrote:
That, however, doesn't answer the issue where the video stops and skips to the end at the same exact spot in a video that is also mentioned in this thread. Even clearing the cache, cookies, restarting the computer, etc., the video stops at the same point. There could be more problems than just network instability. I don't know if these videos are still having the same problem now because I never bothered going back and checking after just torrenting the video.

In experiencing the same thing over at TAN, every attempt to play a specific episode resulted in it prematurely ending at the same point, and even switching from the HD to SD stream made no difference. Yet the episode I played just before it from the same series had no problem. Unlike those times where I experienced a similar problem at Funimation (where the video would just stop, rather than end), jumping just beyond that point in the timeline did not help. Going back there later today, however, the same episode played fine.

I really don't know what the problem is, but it does not appear to be unique to CR, although liekly due to differences in the players, the problem is similar, but not identical. The common element is that when the problem occurs, it appears to be persistent at occurring at the same point in the video.

Ronin
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30 / M / California
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Posted 9/25/10
The error happens when there is an unstable connection between your computer/network and the server you are streaming from. However, I believe there are more precautions we can take to enhance the user experience which will be done when time permits. For example, the script for showing the Replay or Continuous Play screen can be changed to not show up when this happens and automatically reconnect instead or at least show a proper error message.

Though one other measure that sites like Hulu and Netflix take is utilizing multiple CDN services to distribute the videos. So, if a problem occurs with one CDN service, it will switch over to a different one. This is very expensive so it's not something we can do at this time but we'll most likely do it down the road when we have the money to spare.
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