39444 cr points
Send Message:   25 / M / San Antonio
 Online
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UltimateRobman wrote:
1. iPhone 4
2. iOS 6.0.1 ( im not sure, but its the newest)
3. newest app Version
4. it. I try to watch videos like 'Total Eclipse' there is an ERROR: unable to load video
5. everytime i try to watch total eclipse it pops up
(Sorry for my Bad english)
You need to have the mature content filter set to "show mature content" at the following link https://www.crunchyroll.com/acct/?action=video
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11 cr points
Send Message: 26 / M
 Offline
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It dosnt work afterall
My Settings are
Default video quality : SD
Mature content filter : Show mature content
Default language : -
Default full screen
Hardware acceleration: enabled
Autoplay Profile music: -
If Something is wrong pls tell me.
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5007 cr points
Send Message:
Online
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Same queue problems as others.
iPod Touch 3rd gen
iOS 5.1.1 (last OS for pre-iPhone 4-type devices)
Crunchyroll app version 2.09
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Customer Support Manager
20676 cr points
Send Message: 32 / M / San Francisco
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Spoiler Alert! Click to show or hide UltimateRobman wrote:
It dosnt work afterall
My Settings are
Default video quality : SD
Mature content filter : Show mature content
Default language : -
Default full screen
Hardware acceleration: enabled
Autoplay Profile music: -
If Something is wrong pls tell me.
Can you reach out to me via Email with this information?
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Customer Support Manager
20676 cr points
Send Message: 32 / M / San Francisco
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Spoiler Alert! Click to show or hide Shaikujin wrote:
Same queue problems as others.
iPod Touch 3rd gen
iOS 5.1.1 (last OS for pre-iPhone 4-type devices)
Crunchyroll app version 2.09
Log out and log back in.
This does not immediately update the queue, but makes it start working again.
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11 cr points
Send Message: 26 / M
Offline
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Bjaker i dont know how ( i Need your Email Adress and what you exactly Need to know)
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5007 cr points
Send Message:
Online
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Thanks, it oddly didn't work at first, but force-quitting and re-starting got the queue moving again.
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Customer Support Manager
20676 cr points
Send Message: 32 / M / San Francisco
Offline
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Spoiler Alert! Click to show or hide UltimateRobman wrote:
Bjaker i dont know how ( i Need your Email Adress and what you exactly Need to know)
The Contact Us link at the bottom of the page.
Just copy and paste the information from your post into there and let me know what's going on so I have my memory jogged.
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11 cr points
Send Message: 26 / M
Offline
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Thx
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3140 cr points
Send Message: 21 / M / UK
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Any information on when HD streaming will be coming to the iPad? I can't watch it in just 480p it looks absolutely horrible!
Cheers brahhhhhazzz
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Customer Support Manager
20676 cr points
Send Message: 32 / M / San Francisco
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Spoiler Alert! Click to show or hide MrSoprano92 wrote:
Any information on when HD streaming will be coming to the iPad? I can't watch it in just 480p it looks absolutely horrible!
Cheers brahhhhhazzz
Nope! Sorry!
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3007 cr points
Send Message: 22 / M
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1. iPod touch 5g
2. iOS 6.0.1
3. App version 2.09
4. Unable to load any videos for the past few days, but I can select and view information for any of them. It will give me a loading screen, then it may stop and go black , or continue to load for 10 minutes or more. wifi connection is stable since its the same one I've used for months on multiple devices.
5. Reproduce the effect by trying to play a videoOccurs 95% of the time, but if a video does load the quality is much worse then usual
This is what my screen looks like every time
Have re-installed, cleared my history, renewed my wifi lease, and allowed mature content |
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Customer Support Manager
20676 cr points
Send Message: 32 / M / San Francisco
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Spoiler Alert! Click to show or hide mace911 wrote:
1. iPod touch 5g
2. iOS 6.0.1
3. App version 2.09
4. Unable to load any videos for the past few days, but I can select and view information for any of them. It will give me a loading screen, then it may stop and go black , or continue to load for 10 minutes or more. wifi connection is stable since its the same one I've used for months on multiple devices.
5. Reproduce the effect by trying to play a videoOccurs 95% of the time, but if a video does load the quality is much worse then usual
This is what my screen looks like every time
Have re-installed, cleared my history, renewed my wifi lease, and allowed mature content
Can you email me all of this information?
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3007 cr points
Send Message: 22 / M
Offline
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Bjaker wrote:
Spoiler Alert! Click to show or hide mace911 wrote:
1. iPod touch 5g
2. iOS 6.0.1
3. App version 2.09
4. Unable to load any videos for the past few days, but I can select and view information for any of them. It will give me a loading screen, then it may stop and go black , or continue to load for 10 minutes or more. wifi connection is stable since its the same one I've used for months on multiple devices.
5. Reproduce the effect by trying to play a videoOccurs 95% of the time, but if a video does load the quality is much worse then usual
This is what my screen looks like every time
Have re-installed, cleared my history, renewed my wifi lease, and allowed mature content
Can you email me all of this information?
Yes the email should be in your inbox in about 8 and a half hours
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26007 cr points
Send Message: 38 / M
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1) Device type - iPad 3
2) OS version - 6.0.1
3) App version - latest app.
4) Detailed description of the problem. When I select a video to watch, all I get is the black screen and the "now loading" circle, but nothing loads. I wait minutes upon minutes, but nothing.
5) Steps to reproduce the problem: I can access "Done" to get back to the menus and select another video, but it just does it again.
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