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Crunchyroll iOS app
54755 cr points
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26 / M / San Antonio
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Posted 1/20/13

UltimateRobman wrote:

1. iPhone 4
2. iOS 6.0.1 ( im not sure, but its the newest)
3. newest app Version
4. it. I try to watch videos like 'Total Eclipse' there is an ERROR: unable to load video
5. everytime i try to watch total eclipse it pops up

(Sorry for my Bad english)


You need to have the mature content filter set to "show mature content" at the following link https://www.crunchyroll.com/acct/?action=video
11 cr points
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27 / M
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Posted 1/21/13
It dosnt work afterall

My Settings are
Default video quality : SD
Mature content filter : Show mature content
Default language : -
Default full screen
Hardware acceleration: enabled
Autoplay Profile music: -

If Something is wrong pls tell me.
11015 cr points
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M / Texas
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Posted 1/22/13
Same queue problems as others.

iPod Touch 3rd gen
iOS 5.1.1 (last OS for pre-iPhone 4-type devices)
Crunchyroll app version 2.09
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Bjaker 
37469 cr points
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34 / M / San Francisco
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Posted 1/22/13


Can you reach out to me via Email with this information?
Vegetable Support Manager
Bjaker 
37469 cr points
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34 / M / San Francisco
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Posted 1/22/13


Log out and log back in.
This does not immediately update the queue, but makes it start working again.
11 cr points
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27 / M
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Posted 1/22/13
Bjaker i dont know how ( i Need your Email Adress and what you exactly Need to know)
11015 cr points
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M / Texas
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Posted 1/22/13
Thanks, it oddly didn't work at first, but force-quitting and re-starting got the queue moving again.
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Bjaker 
37469 cr points
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34 / M / San Francisco
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Posted 1/23/13


The Contact Us link at the bottom of the page.
Just copy and paste the information from your post into there and let me know what's going on so I have my memory jogged.
11 cr points
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27 / M
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Posted 1/23/13
Thx
Posted 1/24/13
Any information on when HD streaming will be coming to the iPad? I can't watch it in just 480p it looks absolutely horrible!

Cheers brahhhhhazzz
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Bjaker 
37469 cr points
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34 / M / San Francisco
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Posted 1/24/13


Nope! Sorry!
17013 cr points
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23 / M
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Posted 1/25/13 , edited 1/25/13
1. iPod touch 5g
2. iOS 6.0.1
3. App version 2.09
4. Unable to load any videos for the past few days, but I can select and view information for any of them. It will give me a loading screen, then it may stop and go black , or continue to load for 10 minutes or more. wifi connection is stable since its the same one I've used for months on multiple devices.
5. Reproduce the effect by trying to play a videoOccurs 95% of the time, but if a video does load the quality is much worse then usual

This is what my screen looks like every time

Have re-installed, cleared my history, renewed my wifi lease, and allowed mature content
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Bjaker 
37469 cr points
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34 / M / San Francisco
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Posted 1/25/13


Can you email me all of this information?
17013 cr points
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23 / M
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Posted 1/25/13

Bjaker wrote:



Can you email me all of this information?


Yes the email should be in your inbox in about 8 and a half hours
40007 cr points
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39 / M
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Posted 1/25/13
1) Device type - iPad 3
2) OS version - 6.0.1
3) App version - latest app.
4) Detailed description of the problem. When I select a video to watch, all I get is the black screen and the "now loading" circle, but nothing loads. I wait minutes upon minutes, but nothing.
5) Steps to reproduce the problem: I can access "Done" to get back to the menus and select another video, but it just does it again.
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