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Crunchyroll iOS app
11 cr points
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29 / M
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Posted 3/11/13
Thank you very much for the answer.

I supposed that my problem is similar:
I am able to watch many anime e.g. Gintama, Hayate no Gotoku, Space Brothers, Unlimited.
but I am getting the error "Unable to load video" in case of many other e.g. Kamisama Dolls, Battle Girls - Time Paradox or Folktales from Japan.

I have changed my settings. Logged in, logged out, re-installed the app, but the same error at the end.
I have contacted support via Contact Us link (27-02-2013) . Provided examples similar as above. I got proper attention, but seems no instant solution is available, so I hoped somebody had the same issue already, and may get some answers from the community via this forum.

Thanks again for the answer.


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Bjaker 
37441 cr points
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34 / M / San Francisco
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Posted 3/12/13


It's possible these shows are only available to Premium Members in your region.
I've just gifted you a week.
Can you tell me if they work now?
11 cr points
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29 / M
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Posted 3/12/13
Yes, it is working!
Thank you very much for all the effort to identify the problem!


I can see the earlier mentioned anime without any issue - no more "unable to load video" error.
Thank you clarifying for me that in my regions these shows are only for Premium Members.

Thanks again.

PS: not sure whether there is a possibility but it may be worthy to have different error messages for the different reasons eg. for not enabled mature content or not registered for Premium Membership
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Bjaker 
37441 cr points
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34 / M / San Francisco
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Posted 3/12/13


I'll talk with the iOS engineers to see if they can do anything.
12 cr points
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55 / M / San Francisco
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Posted 3/17/13
I understand from support email that auto-posting to Facebook when watching a video only occurs via Flash and not via iOS.
So, where do I request that the iOS app get a "Share" button so I can "manually" tell my buddies what I'm watching via your app?
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Bjaker 
37441 cr points
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34 / M / San Francisco
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Posted 3/18/13


I'll talk to the iOS engineer about it!
12 cr points
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55 / M / San Francisco
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Posted 3/18/13
Cool, thanks!
11478 cr points
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24 / M / Washington State USA
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Posted 3/23/13
Okay how do I reset my que so that the video goes back to the first episode i watch? because i accidently clicking on a late episode of naruto shippuden and I have to keep going to " more videos " then scroll down the list to the one im suppose to watch next.
19113 cr points
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M
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Posted 3/23/13
Something is wrong. Low resolution on video even though my settings have not changed. What's up with this? Using AppleTV the captions are almost unreadable. Was great a week ago, now gone to crap!
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Bjaker 
37441 cr points
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34 / M / San Francisco
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Posted 3/25/13


You should be able to go and play the last few minutes of the last episode you watched and then it should resync the queue there.
Is that not happening?
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Bjaker 
37441 cr points
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34 / M / San Francisco
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Posted 3/25/13


Is this over Wi Fi or 3G?
11478 cr points
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24 / M / Washington State USA
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Posted 3/25/13

Bjaker wrote:



Is this over Wi Fi or 3G?


Wi-fi, i mean its nothing major, just annoying having to go through the list to find my next episode
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Bjaker 
37441 cr points
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34 / M / San Francisco
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Posted 3/26/13


Hmm...
Well, just playing the episode before where you are should get it to jump backwards.

If that doesn't work you can delete your history here:
http://www.crunchyroll.com/home/history

(But that will delete everything everything!)
11478 cr points
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24 / M / Washington State USA
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Posted 3/27/13

Bjaker wrote:



Hmm...
Well, just playing the episode before where you are should get it to jump backwards.

If that doesn't work you can delete your history here:
http://www.crunchyroll.com/home/history

(But that will delete everything everything!)


Thanks so much! that worked!
2005 cr points
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Posted 3/27/13
Ipo touch 4th gen
IOS: 6.1.3
Cr update:2.11
Very disapointed i use this app everyday and then when i update it it suddenly started crashing everytme i tried to open it.
Very very bad that this has happened because it is a good app.
Please find solution quickly i need my anime!!!
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