4054 cr points
Send Message:   19 / F / Wales
 Offline
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Bjaker wrote:
milly-mu wrote:
Bjaker wrote:
Are you connected via WiFi, or 3g?
Walk me through exactly what happens starting with clicking on the icon for the app.
I'm on wifi
I click on the icon and it's all fab
When I pick a series it's all fine
But when I pick an episode once the ad pops up for the free trial it just crashes
Which version of the OS are you running?
5.1
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Customer Support Manager
20690 cr points
Send Message: 32 / M / San Francisco
 Online
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Spoiler Alert! Click to show or hide milly-mu wrote:
Bjaker wrote:
milly-mu wrote:
Bjaker wrote:
Are you connected via WiFi, or 3g?
Walk me through exactly what happens starting with clicking on the icon for the app.
I'm on wifi
I click on the icon and it's all fab
When I pick a series it's all fine
But when I pick an episode once the ad pops up for the free trial it just crashes
Which version of the OS are you running?
5.1
I just tried this out on our iPad 2 that's on 5.1 and there is no issue.
Can you tell me specifically what video you are trying, or if this happens on all videos?
Is it popping up the box where you can click 'No Thanks' and this is where it crashes, or do you click 'No Thanks' and then it crashes?
Can you tell me what state or country you reside in?
|
4054 cr points
Send Message: 19 / F / Wales
Offline
|
Bjaker wrote:
Spoiler Alert! Click to show or hide milly-mu wrote:
Bjaker wrote:
milly-mu wrote:
Bjaker wrote:
Are you connected via WiFi, or 3g?
Walk me through exactly what happens starting with clicking on the icon for the app.
I'm on wifi
I click on the icon and it's all fab
When I pick a series it's all fine
But when I pick an episode once the ad pops up for the free trial it just crashes
Which version of the OS are you running?
5.1
I just tried this out on our iPad 2 that's on 5.1 and there is no issue.
Can you tell me specifically what video you are trying, or if this happens on all videos?
Is it popping up the box where you can click 'No Thanks' and this is where it crashes, or do you click 'No Thanks' and then it crashes?
Can you tell me what state or country you reside in?
Mourestu pirates - every time I try episode 9 and most of the time on the others it crashes
I tried it with others and it still crashes after I click no thanks
I'm in the uk
|
|
Customer Support Manager
20690 cr points
Send Message: 32 / M / San Francisco
Online
|
Spoiler Alert! Click to show or hide milly-mu wrote:
Bjaker wrote:
Spoiler Alert! Click to show or hide milly-mu wrote:
Bjaker wrote:
milly-mu wrote:
Bjaker wrote:
Are you connected via WiFi, or 3g?
Walk me through exactly what happens starting with clicking on the icon for the app.
I'm on wifi
I click on the icon and it's all fab
When I pick a series it's all fine
But when I pick an episode once the ad pops up for the free trial it just crashes
Which version of the OS are you running?
5.1
I just tried this out on our iPad 2 that's on 5.1 and there is no issue.
Can you tell me specifically what video you are trying, or if this happens on all videos?
Is it popping up the box where you can click 'No Thanks' and this is where it crashes, or do you click 'No Thanks' and then it crashes?
Can you tell me what state or country you reside in?
Mourestu pirates - every time I try episode 9 and most of the time on the others it crashes
I tried it with others and it still crashes after I click no thanks
I'm in the uk
I think this has to do with the Ad Feed.
Looking into this.
|
4054 cr points
Send Message: 19 / F / Wales
Offline
|
Bjaker wrote:
Spoiler Alert! Click to show or hide milly-mu wrote:
Bjaker wrote:
Spoiler Alert! Click to show or hide milly-mu wrote:
Bjaker wrote:
milly-mu wrote:
Bjaker wrote:
Are you connected via WiFi, or 3g?
Walk me through exactly what happens starting with clicking on the icon for the app.
I'm on wifi
I click on the icon and it's all fab
When I pick a series it's all fine
But when I pick an episode once the ad pops up for the free trial it just crashes
Which version of the OS are you running?
5.1
I just tried this out on our iPad 2 that's on 5.1 and there is no issue.
Can you tell me specifically what video you are trying, or if this happens on all videos?
Is it popping up the box where you can click 'No Thanks' and this is where it crashes, or do you click 'No Thanks' and then it crashes?
Can you tell me what state or country you reside in?
Mourestu pirates - every time I try episode 9 and most of the time on the others it crashes
I tried it with others and it still crashes after I click no thanks
I'm in the uk
I think this has to do with the Ad Feed.
Looking into this.
Thank you!
|
4018 cr points
Send Message: 20 / M
Offline
|
iOS: 5.1
Device: iPod Touch 4g
Country: UK
App Version: Most recent (downloaded today)
Just to note that I'm also experiencing this problem: Any episode I try, up until I click "No, Thanks" on the trial ad, everything is fine. Then, after a few seconds of black screen, the app closes. Hope there's a fix soon!  |
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Customer Support Manager
20690 cr points
Send Message: 32 / M / San Francisco
Online
|
Spoiler Alert! Click to show or hide milly-mu wrote:
Bjaker wrote:
Spoiler Alert! Click to show or hide milly-mu wrote:
Bjaker wrote:
Spoiler Alert! Click to show or hide milly-mu wrote:
Bjaker wrote:
milly-mu wrote:
Bjaker wrote:
Are you connected via WiFi, or 3g?
Walk me through exactly what happens starting with clicking on the icon for the app.
I'm on wifi
I click on the icon and it's all fab
When I pick a series it's all fine
But when I pick an episode once the ad pops up for the free trial it just crashes
Which version of the OS are you running?
5.1
I just tried this out on our iPad 2 that's on 5.1 and there is no issue.
Can you tell me specifically what video you are trying, or if this happens on all videos?
Is it popping up the box where you can click 'No Thanks' and this is where it crashes, or do you click 'No Thanks' and then it crashes?
Can you tell me what state or country you reside in?
Mourestu pirates - every time I try episode 9 and most of the time on the others it crashes
I tried it with others and it still crashes after I click no thanks
I'm in the uk
I think this has to do with the Ad Feed.
Looking into this.
Thank you!
LeoZeo wrote:
iOS: 5.1
Device: iPod Touch 4g
Country: UK
App Version: Most recent (downloaded today)
Just to note that I'm also experiencing this problem: Any episode I try, up until I click "No, Thanks" on the trial ad, everything is fine. Then, after a few seconds of black screen, the app closes. Hope there's a fix soon!
I have just enrolled you both in the school of Bjaker Beta Testing!
I've just gifted you each a 7 day Anime Membership.
Can you please let me know if you are still having issues playing videos now?
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4018 cr points
Send Message: 20 / M
Offline
|
Ah, thanks for that!
Still get the ad to join (don't know if that should still be appearing) but videos seem to work now! I'll keep going through this one episode to see any problems, but 5 mins in and it's all playing smoothly. |
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Customer Support Manager
20690 cr points
Send Message: 32 / M / San Francisco
Online
|
Spoiler Alert! Click to show or hide LeoZeo wrote:
Ah, thanks for that!
Still get the ad to join (don't know if that should still be appearing) but videos seem to work now! I'll keep going through this one episode to see any problems, but 5 mins in and it's all playing smoothly.
Not sure that you should still be getting the ad.
Maybe try logging out and logging in?
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4018 cr points
Send Message: 20 / M
Offline
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Spoiler Alert! Click to show or hide Bjaker wrote:
LeoZeo wrote:
Ah, thanks for that!
Still get the ad to join (don't know if that should still be appearing) but videos seem to work now! I'll keep going through this one episode to see any problems, but 5 mins in and it's all playing smoothly.
Not sure that you should still be getting the ad.
Maybe try logging out and logging in?
Done - no ads! Things seem to be running smoothly, since I can watch the latest episode of Naruto without problem now as well.
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23893 cr points
Send Message: 19 / M / Canada
Offline
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Hey. Ever since I updated to iOS 5 i am not able to get notifications from cruncyroll. I am currently on iOS 5.1 on the iPhone 4 and i encountered the same problem on the iPod touch 4G. Can you guys update the application so it actually supports iOS 5 cause the last time this app was updated was in July of 2011....
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23074 cr points
Send Message: 23 / M / Florida
Offline
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I don't know if this has been covered or not, but is there any plans in adding a news feed to the iOS app? Part of my use of this site is for the news, and not getting that in the app is a tad annoying (Aye, I can still get the news through the mobile browser, but frankly I'd prefer to have access to it in one place instead of having to use safari for one small portion of the site.)
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2019 cr points
Send Message: 21 / F
Offline
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evee wrote:
I'm on my first generation iPad, up to date on both my iOS and the app itself, united states. I'm having issues with crashing, slowness, and just a few minutes ago I got an API error. The API error occurred while trying to start Another Episode 4-Build Limbs. Another has been the most buggy, but slowness and crashing have occurred on other videos like Waiting in the Summer. Episodes will stop mid-play and I usually have to start the episode over, during which crashes sometimes occur.
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4054 cr points
Send Message: 19 / F / Wales
Offline
|
Bjaker wrote:
Spoiler Alert! Click to show or hide milly-mu wrote:
Bjaker wrote:
Spoiler Alert! Click to show or hide milly-mu wrote:
Bjaker wrote:
Spoiler Alert! Click to show or hide milly-mu wrote:
Bjaker wrote:
milly-mu wrote:
Bjaker wrote:
Are you connected via WiFi, or 3g?
Walk me through exactly what happens starting with clicking on the icon for the app.
I'm on wifi
I click on the icon and it's all fab
When I pick a series it's all fine
But when I pick an episode once the ad pops up for the free trial it just crashes
Which version of the OS are you running?
5.1
I just tried this out on our iPad 2 that's on 5.1 and there is no issue.
Can you tell me specifically what video you are trying, or if this happens on all videos?
Is it popping up the box where you can click 'No Thanks' and this is where it crashes, or do you click 'No Thanks' and then it crashes?
Can you tell me what state or country you reside in?
Mourestu pirates - every time I try episode 9 and most of the time on the others it crashes
I tried it with others and it still crashes after I click no thanks
I'm in the uk
I think this has to do with the Ad Feed.
Looking into this.
Thank you!
LeoZeo wrote:
iOS: 5.1
Device: iPod Touch 4g
Country: UK
App Version: Most recent (downloaded today)
Just to note that I'm also experiencing this problem: Any episode I try, up until I click "No, Thanks" on the trial ad, everything is fine. Then, after a few seconds of black screen, the app closes. Hope there's a fix soon!
I have just enrolled you both in the school of Bjaker Beta Testing!
I've just gifted you each a 7 day Anime Membership.
Can you please let me know if you are still having issues playing videos now?
Thank you everything's fine now
|
27083 cr points
Send Message: 35 / M / I'm in your house
Offline
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I haven't seen this after a quick perusal of the thread, but is there any future plans on adding the user queue into the iOS app? It makes it nice and easy to keep my place on the crazy long running shows. I see it is on Roku already, now waiting on an updated app.
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