18479 cr points
Send Message:   21 / M
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Constant crashes, blurry videos, restarts at random for 5 mStill no update and you guys want 5 stars for motivation?
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5 cr points
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Hi,
also experiencing crash issues after clicking no thanks on the ad to join crunchyroll. App launches fine get to select a series and then the episode, once the add appears asking to sign up I click no thanks and then it will hang for about 2 seconds then the app will force close.
I have an ipad 2 running iOS 5.1, I have managed to stream videos fine no problem after updating, just recently not able to get videos to play.
Also experiencing this on my iPhone.
Both over wifi, I reside in the UK.
any more info needed please just ask  |
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Customer Support Manager
20722 cr points
Send Message: 32 / M / San Francisco
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Mitsukayoi wrote:
I haven't seen this after a quick perusal of the thread, but is there any future plans on adding the user queue into the iOS app? It makes it nice and easy to keep my place on the crazy long running shows. I see it is on Roku already, now waiting on an updated app.
We're working on it! :)
Don't know when we are releasing the next build, but we are working on bringing the queue to the remainder of the devices we support.
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5 cr points
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I'm also having the same problem with person above. I'm using iPhone 4 with iOS 5.1. Reside in UK also using wifi. Please help us.
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Customer Support Manager
20722 cr points
Send Message: 32 / M / San Francisco
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mrsmilealot wrote:
I'm also having the same problem with person above. I'm using iPhone 4 with iOS 5.1. Reside in UK also using wifi. Please help us.
Thank you for letting me know.
We're currently working to resolve this issue.
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16494 cr points
Send Message: 25 / F / Canada
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I must be one of the few not having problems with the crunchyroll app im still running 5.0.1 hope you guys get it fixed soon on your iphones
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147 cr points
Send Message: 16 / M / Brooklyn, NY
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I'm on my iTouch running iOS 5.0
Every time I try to watch an episode after no thanks, app spite me out to home screen.
This is my only way to watch anime, please help!
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Customer Support Manager
20722 cr points
Send Message: 32 / M / San Francisco
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mrsmilealot wrote:
I'm also having the same problem with person above. I'm using iPhone 4 with iOS 5.1. Reside in UK also using wifi. Please help us.
Can you tell me if you are still having issues with this?
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13005 cr points
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iOS Device: ipad3 64gb wifi
iOS Version: 5.1 (9B176)
Location: (State or Country): US
Please walk me through what happens starting from when you click on the icon to open the app.
I recently did a fresh install on my brand spanking new ipad3, and after logging in I clicked on drama and try playing any drama but there are no play buttons or links. Just a list of all the available videos. I am unable to play any videos. I tried clicking on anime as well and that doesn't work either. The featured page does have play videos on the anime thumbnails, but I don't have an anime membership so it won't let me play them, just asks me to sign up. Any idea when the ipad3 iOS 5.1 support is going to be available?
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Customer Support Manager
20722 cr points
Send Message: 32 / M / San Francisco
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Gaemul wrote:
iOS Device: ipad3 64gb wifi
iOS Version: 5.1 (9B176)
Location: (State or Country): US
Please walk me through what happens starting from when you click on the icon to open the app.
I recently did a fresh install on my brand spanking new ipad3, and after logging in I clicked on drama and try playing any drama but there are no play buttons or links. Just a list of all the available videos. I am unable to play any videos. I tried clicking on anime as well and that doesn't work either. The featured page does have play videos on the anime thumbnails, but I don't have an anime membership so it won't let me play them, just asks me to sign up. Any idea when the ipad3 iOS 5.1 support is going to be available?
It's working fine for me.
Can you please use the 'Contact Us' link so I can email you about this?
If you can send me screenshots that will be helpful too.
http://www.wikihow.com/Take-a-Screenshot-With-an-iPad
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2005 cr points
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IOS Device - iPhone 4s 32gb 3G
iOS Version 5.1
Location Okinawa, Japan
It's just not loading entirely and when it does it doesn't even finish loading the list of the show I'm trying to watch
I think it might be region locked
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12013 cr points
Send Message: 24 / M / Flint, Michigan
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Is there a queue function in the iPad app? I have not been able to find one yet.
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29011 cr points
Send Message: 56 / M
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iOS Device: ipad3 64gb wifi
iOS Version: 5.1
Location: (State or Country): US
Current app version (App Store says Installed)
I have an odd problem. I get the crashes that others have reported.
I've been watching Mouse and Another, and I've found the iPad switches the video about 5 minutes from the end to a different video stream. I think it's the start of the same episode.
When I watch on Roku or my PC, I don't see this issue.
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105 cr points
Send Message: 17 / M / Lindsay CA
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If staff at crunchy roll ever read this i hope you guys take it into consideration that u guys should add a news section in the crunchy roll moblie app
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Customer Support Manager
20722 cr points
Send Message: 32 / M / San Francisco
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iamkitkatbar wrote:
IOS Device - iPhone 4s 32gb 3G
iOS Version 5.1
Location Okinawa, Japan
It's just not loading entirely and when it does it doesn't even finish loading the list of the show I'm trying to watch
I think it might be region locked
Unfortunately we don't have the streaming rights for Japan.
Apologies.
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