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Customer Support Manager
20690 cr points
Send Message:   32 / M / San Francisco
 Online
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Spoiler Alert! Click to show or hide xisxdestruct wrote:
iPod touch 4th gen
5.0.1
1.14
problem: app crashes during and before videos. also video restarts during video
fix: find bug and remove it. if you can't remove it then at least make an option to adds marker so you don't lose your video position :/
Please check our 'Known Issues' Thread for directions on how to work around this known issue.
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11023 cr points
Send Message: 27 / M
 Offline
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Bjaker wrote:
Spoiler Alert! Click to show or hide bloo2 wrote:
Device type: iPod touch 4g
Os:5.01
App version:1.14
The shows upotte,queens blade rebellion,medaka box and mysterious girlfriend x do not show up.
Please log into your account here on the website.
Go to Video Preferences - https://www.crunchyroll.com/acct/?action=video
Check to make sure you have Mature Content Filter as 'Show Mature Content'
If it is currently set to 'Show Mature Content' change it to another option & then change it back.
Log out & back into your App.
Tell me if this resolves the issue. :o
i had tried it and did again but that doesnt seem to fix the problem for me.
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1007 cr points
Send Message: 32 / M
Offline
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Question crunchyroll iOS app seems don't work or support tv out? Let me know Thanks.
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Customer Support Manager
20690 cr points
Send Message: 32 / M / San Francisco
Online
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Spoiler Alert! Click to show or hide bloo2 wrote:
Bjaker wrote:
Spoiler Alert! Click to show or hide bloo2 wrote:
Device type: iPod touch 4g
Os:5.01
App version:1.14
The shows upotte,queens blade rebellion,medaka box and mysterious girlfriend x do not show up.
Please log into your account here on the website.
Go to Video Preferences - https://www.crunchyroll.com/acct/?action=video
Check to make sure you have Mature Content Filter as 'Show Mature Content'
If it is currently set to 'Show Mature Content' change it to another option & then change it back.
Log out & back into your App.
Tell me if this resolves the issue. :o
i had tried it and did again but that doesnt seem to fix the problem for me.
Interesting. I've just checked on one of our iPads and all of the listed shows are appearing.
Can you log out of your account on your iPad & then close it and do the double tap full close.
Then adjust the Mature Content Filter, then log back in to see if this resolves the issue?
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35016 cr points
Send Message: 76 / M
Offline
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Everything had been working fine up until a couple of weeks ago. Then suddenly everytime I tried to watch either an anime or a drama, the app crashed, and continues to crash on every occasion. Would appreciate any help.
1) iPhone 3
2) iOS Version 4.2.1
3) App version 1.14
4) After pushing "play", the next screen shows briefly, and then goes back to the "play" screen. Any attempt to advance from there, closes the program.
5) Deleted the app 4/22/12. Completely shut down the iPhone. Restarted the phone, and re-installed the app without making any difference.
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11023 cr points
Send Message: 27 / M
Offline
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Bjaker wrote:
Spoiler Alert! Click to show or hide bloo2 wrote:
Bjaker wrote:
Spoiler Alert! Click to show or hide bloo2 wrote:
Device type: iPod touch 4g
Os:5.01
App version:1.14
The shows upotte,queens blade rebellion,medaka box and mysterious girlfriend x do not show up.
Please log into your account here on the website.
Go to Video Preferences - https://www.crunchyroll.com/acct/?action=video
Check to make sure you have Mature Content Filter as 'Show Mature Content'
If it is currently set to 'Show Mature Content' change it to another option & then change it back.
Log out & back into your App.
Tell me if this resolves the issue. :o
i had tried it and did again but that doesnt seem to fix the problem for me.
Interesting. I've just checked on one of our iPads and all of the listed shows are appearing.
Can you log out of your account on your iPad & then close it and do the double tap full close.
Then adjust the Mature Content Filter, then log back in to see if this resolves the issue?
not working i even deleted the app and reinstalled i removed device from settings on my account and log back in on ipod and still could not get them to show.
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Customer Support Manager
20690 cr points
Send Message: 32 / M / San Francisco
Online
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Spoiler Alert! Click to show or hide bloo2 wrote:
Bjaker wrote:
Spoiler Alert! Click to show or hide bloo2 wrote:
Bjaker wrote:
Spoiler Alert! Click to show or hide bloo2 wrote:
Device type: iPod touch 4g
Os:5.01
App version:1.14
The shows upotte,queens blade rebellion,medaka box and mysterious girlfriend x do not show up.
Please log into your account here on the website.
Go to Video Preferences - https://www.crunchyroll.com/acct/?action=video
Check to make sure you have Mature Content Filter as 'Show Mature Content'
If it is currently set to 'Show Mature Content' change it to another option & then change it back.
Log out & back into your App.
Tell me if this resolves the issue. :o
i had tried it and did again but that doesnt seem to fix the problem for me.
Interesting. I've just checked on one of our iPads and all of the listed shows are appearing.
Can you log out of your account on your iPad & then close it and do the double tap full close.
Then adjust the Mature Content Filter, then log back in to see if this resolves the issue?
not working i even deleted the app and reinstalled i removed device from settings on my account and log back in on ipod and still could not get them to show.
Are they showing up if you search specifically for them?
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11023 cr points
Send Message: 27 / M
Offline
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Bjaker wrote:
Spoiler Alert! Click to show or hide bloo2 wrote:
Bjaker wrote:
Spoiler Alert! Click to show or hide bloo2 wrote:
Bjaker wrote:
Spoiler Alert! Click to show or hide bloo2 wrote:
Device type: iPod touch 4g
Os:5.01
App version:1.14
The shows upotte,queens blade rebellion,medaka box and mysterious girlfriend x do not show up.
Please log into your account here on the website.
Go to Video Preferences - https://www.crunchyroll.com/acct/?action=video
Check to make sure you have Mature Content Filter as 'Show Mature Content'
If it is currently set to 'Show Mature Content' change it to another option & then change it back.
Log out & back into your App.
Tell me if this resolves the issue. :o
i had tried it and did again but that doesnt seem to fix the problem for me.
Interesting. I've just checked on one of our iPads and all of the listed shows are appearing.
Can you log out of your account on your iPad & then close it and do the double tap full close.
Then adjust the Mature Content Filter, then log back in to see if this resolves the issue?
not working i even deleted the app and reinstalled i removed device from settings on my account and log back in on ipod and still could not get them to show.
Are they showing up if you search specifically for them?
No I cannot find them by searching they do not show up under recently updated or under all shows either.
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11014 cr points
Send Message: 26 / M
Offline
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1. iPhone 4S
2. 5.1
3. Unsure but I have the latest version as of 4/26/12
4. Everytime I watch any anime or video on the app, about four minutes into any vid the vid resets and starts over from the beginning. And it keeps happening throughout the entire vids time length.
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Customer Support Manager
20690 cr points
Send Message: 32 / M / San Francisco
Online
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Spoiler Alert! Click to show or hide epsilon7466Mk2 wrote:
1. iPhone 4S
2. 5.1
3. Unsure but I have the latest version as of 4/26/12
4. Everytime I watch any anime or video on the app, about four minutes into any vid the vid resets and starts over from the beginning. And it keeps happening throughout the entire vids time length.
Directions on how to work around this are in the 'Known Issues' thread.
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Customer Support Manager
20690 cr points
Send Message: 32 / M / San Francisco
Online
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Spoiler Alert! Click to show or hide bloo2 wrote:
Bjaker wrote:
Spoiler Alert! Click to show or hide bloo2 wrote:
Bjaker wrote:
Spoiler Alert! Click to show or hide bloo2 wrote:
Bjaker wrote:
Spoiler Alert! Click to show or hide bloo2 wrote:
Device type: iPod touch 4g
Os:5.01
App version:1.14
The shows upotte,queens blade rebellion,medaka box and mysterious girlfriend x do not show up.
Please log into your account here on the website.
Go to Video Preferences - https://www.crunchyroll.com/acct/?action=video
Check to make sure you have Mature Content Filter as 'Show Mature Content'
If it is currently set to 'Show Mature Content' change it to another option & then change it back.
Log out & back into your App.
Tell me if this resolves the issue. :o
i had tried it and did again but that doesnt seem to fix the problem for me.
Interesting. I've just checked on one of our iPads and all of the listed shows are appearing.
Can you log out of your account on your iPad & then close it and do the double tap full close.
Then adjust the Mature Content Filter, then log back in to see if this resolves the issue?
not working i even deleted the app and reinstalled i removed device from settings on my account and log back in on ipod and still could not get them to show.
Are they showing up if you search specifically for them?
No I cannot find them by searching they do not show up under recently updated or under all shows either.
Would it be alright if I changed your password and tested this on some of our iOS devices to see if I can fix it?
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15029 cr points
Send Message: 35 / F
Offline
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I have an iPad, version 5.1. I have the newest version of the app, but some newly releases episodes don't have a play button. And sometimes I have to wait a few days before there is one. I am a premium member so I should be able to view these eps. This has been happening for a couple months now.
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11014 cr points
Send Message: 26 / M
Offline
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Where is the info? I can't find it, can you post a link?
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Customer Support Manager
20690 cr points
Send Message: 32 / M / San Francisco
Online
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Spoiler Alert! Click to show or hide don1191 wrote:
Everything had been working fine up until a couple of weeks ago. Then suddenly everytime I tried to watch either an anime or a drama, the app crashed, and continues to crash on every occasion. Would appreciate any help.
1) iPhone 3
2) iOS Version 4.2.1
3) App version 1.14
4) After pushing "play", the next screen shows briefly, and then goes back to the "play" screen. Any attempt to advance from there, closes the program.
5) Deleted the app 4/22/12. Completely shut down the iPhone. Restarted the phone, and re-installed the app without making any difference.
We're currently trying to reproduce / fix this issue.
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11023 cr points
Send Message: 27 / M
Offline
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Bjaker wrote:
Spoiler Alert! Click to show or hide bloo2 wrote:
Bjaker wrote:
Spoiler Alert! Click to show or hide bloo2 wrote:
Bjaker wrote:
Spoiler Alert! Click to show or hide bloo2 wrote:
Bjaker wrote:
Spoiler Alert! Click to show or hide bloo2 wrote:
Device type: iPod touch 4g
Os:5.01
App version:1.14
The shows upotte,queens blade rebellion,medaka box and mysterious girlfriend x do not show up.
Please log into your account here on the website.
Go to Video Preferences - https://www.crunchyroll.com/acct/?action=video
Check to make sure you have Mature Content Filter as 'Show Mature Content'
If it is currently set to 'Show Mature Content' change it to another option & then change it back.
Log out & back into your App.
Tell me if this resolves the issue. :o
i had tried it and did again but that doesnt seem to fix the problem for me.
Interesting. I've just checked on one of our iPads and all of the listed shows are appearing.
Can you log out of your account on your iPad & then close it and do the double tap full close.
Then adjust the Mature Content Filter, then log back in to see if this resolves the issue?
not working i even deleted the app and reinstalled i removed device from settings on my account and log back in on ipod and still could not get them to show.
Are they showing up if you search specifically for them?
No I cannot find them by searching they do not show up under recently updated or under all shows either.
Would it be alright if I changed your password and tested this on some of our iOS devices to see if I can fix it?
that would be fine hopefully you will find what is causing this
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