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Crunchyroll iOS app
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Posted 12/20/10 , edited 12/20/10

sippit wrote:
Hi, the problem is exactly as the error message says - we haven't encoded those episodes in a format that's streamable using the 3G network. We will try to encode them as fast as possible, but we are a little backlogged with regards to encoding. Sorry about that!


@Sippit: Thank you for your reply. Is there a list of which dramas are available over 3G, or some indication next to each episode? Without an up-to-date list clearly telling customers what is available over 3G, I think CrunchyRoll is treading on false advertising territory. How can CrunchyRoll state that "Drama Membership" includes "Ad-Free ED Video on iPhone/iPod Touch/iPad over 3G" for "All drama titles" (on http://www.crunchyroll.com/premium_comparison)?

EDIT: I have received a direct from support@crunchyroll.com. I am pursuing this question via that channel. Thank you.
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Posted 12/20/10

Akherat wrote:

Watched Bleach Episode 300 and it was smooth and HD all the way through. Prior to update we couldn't get all the way through with out it locking up. I don't remember it being letterbox, which it was, but it was still good, not a single hiccup or glitch. I was able to start, stop and high speed scrub, although after I scrubbed backward, I couldn't scrub forward, but I think it was always that way. I was also able to move back and forth between full screen and embedded. There are a couple more I need to watch. If I have any additional issues, I'll post a description, but that was nice.


Awesome!!

Geek details ahead: Scrubbing is indeed that way because we need to present the video as an HTTP live stream, not progressive download.
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Posted 12/20/10

joewiz wrote:


sippit wrote:
Hi, the problem is exactly as the error message says - we haven't encoded those episodes in a format that's streamable using the 3G network. We will try to encode them as fast as possible, but we are a little backlogged with regards to encoding. Sorry about that!


@Sippit: Thank you for your reply. Is there a list of which dramas are available over 3G, or some indication next to each episode? Without an up-to-date list clearly telling customers what is available over 3G, I think CrunchyRoll is treading on false advertising territory. How can CrunchyRoll state that "Drama Membership" includes "Ad-Free ED Video on iPhone/iPod Touch/iPad over 3G" for "All drama titles" (on http://www.crunchyroll.com/premium_comparison)?

EDIT: I have received a direct from support@crunchyroll.com. I am pursuing this question via that channel. Thank you.


Cool. Hope you get a satisfactory answer. Thanks for using the app and giving us feedback! It means a lot to us.
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Posted 12/21/10
I cannot watch a certain video. It's called Code Geass Lelouch of the Rebellion ep. 12 (english sub). After the advertisement, the app crashes. I can watch other videos like nothing happened but I just can't watch this certain video...
What do I do??
sippit 
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Posted 12/21/10

paula1009 wrote:

I cannot watch a certain video. It's called Code Geass Lelouch of the Rebellion ep. 12 (english sub). After the advertisement, the app crashes. I can watch other videos like nothing happened but I just can't watch this certain video...
What do I do??


Hi, I'll check with our encoding team and let you know.
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Posted 12/22/10
Its been a couple of shows, the most recent one was All About Eve episode 18.
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Posted 12/22/10 , edited 12/22/10
um...if we watch videos from the app can we still earn badges (i'm watching 'the world god only knows')
since there's a competition thing and i watch mostly with my ipod
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Posted 12/22/10

kawaii-frendz wrote:

um...if we watch videos from the app can we still earn badges (i'm watching 'the world god only knows')
since there's a competition thing and i watch mostly with my ipod


Yes! Try watching an episode and see if you get the badge. If you don't, then let us know.
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Posted 12/23/10 , edited 12/23/10

sippit wrote:


kawaii-frendz wrote:

um...if we watch videos from the app can we still earn badges (i'm watching 'the world god only knows')
since there's a competition thing and i watch mostly with my ipod


Yes! Try watching an episode and see if you get the badge. If you don't, then let us know.


no badges
i've watched four episodes with no good results.
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Posted 12/23/10 , edited 12/23/10
Thought that I might update that the iPad app is working for me now. It has worked ever since the latest Apple firmware update to my Airport Extreme. Not sure if that really had anything to do with it but I'm now watching episodes with minimal stuttering within 5-10 seconds. Perhaps someone else with a similar router can confirm? Anyway, I'm once again a happy premium member. Cheers!
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Posted 12/23/10
The iPad app has been *worse* since the last update. Most shows just choke at buffering past the first 25-40 seconds. Buffering speed drops to nearly null. We use an Airport Extreme router. Last night, for example, God Only Knows epi 12 was unwatchable despite numerous attempts, closing all other apps, full iPad reboots, and trying on two different iPads. No go. Had to watch on the MacBook.

It's not that videos truly freeze or the Crunchyroll app crashes or locks up. Everything in the app is working fine but the videos just cannot buffer fast enough, and once you hit a choke point where the player stops it's usually nearly impossible to pause and wait for more buffering to "get ahead of the stream". It's like a throttle goes into place after you hit the first buffer wall and buffering gets even slower/more clogged after that.
sippit 
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Posted 12/24/10

punkgardener wrote:

The iPad app has been *worse* since the last update. Most shows just choke at buffering past the first 25-40 seconds. Buffering speed drops to nearly null. We use an Airport Extreme router. Last night, for example, God Only Knows epi 12 was unwatchable despite numerous attempts, closing all other apps, full iPad reboots, and trying on two different iPads. No go. Had to watch on the MacBook.

It's not that videos truly freeze or the Crunchyroll app crashes or locks up. Everything in the app is working fine but the videos just cannot buffer fast enough, and once you hit a choke point where the player stops it's usually nearly impossible to pause and wait for more buffering to "get ahead of the stream". It's like a throttle goes into place after you hit the first buffer wall and buffering gets even slower/more clogged after that.


Hi, maybe it's the same problem the poster above you was having (Original bug report here). Can you try updating your Airport Extreme router's firmware?
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Posted 12/24/10
I'm having the same issues with buffering and we use a d-link router. Many episodes of pink lipstick just stop suddenly when it had been playing well beforehand. I am also having an issue with some episodes in the iPad app that don't have a play button on them. It's really inconvenient when I don't have a computer to watch the episode that I can't play on the iPad. To slarify. The play button on each episode just doesn't show up while it does on others. This has occurred over several episodes now. A little frustrating. Thanks for the app, though!!!
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Posted 12/26/10
I have an ipad, latest version iOS, and i installed latest version of crunchyroll. The sound and video do not match on Gintama. I have tried plating 11 and 12 so far, two or three time each. Please fix! Thank u!
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Posted 12/26/10
I have found a bug in Shugo Chara. The subtitle is off starting from episode 40. Please fix the sub.
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