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Crunchyroll iOS app
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Posted 9/14/12

Bjaker wrote:

I've just spoken with the engineers.

For those having the looping issues.

Can you please tell me what kind of device you have?
Can you please tell me what version iOS it is running?
Can you please tell me if this happens over Wi Fi / 3G, 4G?

Can you please tell me which shows and episodes this has happened during?

If you can walk me through exactly what happens I can pass all of this information along to the engineering team for debugging.


I've already posted, but as you're asking for specifics....

New iPad
iOS 5.1.1
WiFi

When I played a video, it stopped with a black screen about 3 times within the 22 minutes. I got around this by returning to the home screen and re-loading the app as I had done with the similar problem on the previous version.

I also rewound to catch the first minute or so, so perhaps that explains why the video then was out of synch for a few seconds.

However when I got to the end, the video restarted with both audio and video sped up (this is something I noticed when playing through my laptop in the past, but fixed through reloading) . It then stopped completely, with a black screen and the 'done'button present but not reacting when I pressed it. So, I returned to the home screen....and turned off the app.

That said,I have since been able to play a video without any noticeable problems.
23073 cr points
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16 / M
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Posted 9/14/12
iPad 2, GSM
Latest iOS 5.1.1
Wifi
Relooping - Sket-Dance, lastest episode from now of this post, two areas: around the beginning of the episode but also near the end.
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32 / M
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Posted 9/14/12 , edited 9/14/12
IOS 5.1.1
iPhone 3GS
Wifi

And I can not seem to get past the log in screen no matter what I do. "incorrect login information" yet I can post here no problem.
Vegetable Support Manager
Bjaker 
36411 cr points
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34 / M / San Francisco
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Posted 9/14/12


What happens when you try to log in?
Vegetable Support Manager
Bjaker 
36411 cr points
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34 / M / San Francisco
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Posted 9/14/12


Interesting.
Can I reset your password and try on one of our devices here in the office?
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38 / M / UK
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Posted 9/14/12
Errrm when using the new app on my ipod, the screen keeps going black guessing at the intervals of the ads and I can only get it going again by exiting the app and going back in where it starts where it became frozen. The biggest pain is the fact when I get to the end of the episode the app freezes again and I can't go back to pick another episode I have to turn off my ipod and switch it back on.

Could you please look into this. I am using service via wifi, ios 5.1.1, ipod 3rd generation
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31 / M / Maryland
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Posted 9/14/12
I already posted it in my previous post but I will post the info again:

iPhone 4S on 5.1.1 using AT&T 4G aka 3G

It is happening on everything I try to watch as far as I can tell. Will have to test on WiFi later tonight.
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32 / M
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Posted 9/14/12 , edited 9/14/12

Bjaker wrote:



Interesting.
Can I reset your password and try on one of our devices here in the office?





Sure.

Forgot to add, It is a new account just created today when I updated the app. The previous version did not require a log in to view vids over wifi.
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21 / M / Northwest Florida...
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Posted 9/14/12
So I was part of the group of iOS users who were holding our breath waiting for the update to fix the infamous loop bug. Unfortunately it has yet to fix the issue. On a positive note I love the new UI and the queue feature.
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Posted 9/14/12
The new app is awesome except when useing AirPlay, I can't turn off my iPad screen without playback stopping like I could with the previous app. And my screen turned off/locked in the middle of playback
31625 cr points
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37 / M / Tucson, AZ
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Posted 9/14/12
The older version reset once every other show for me. I found it annoying that Crunchy couldn't be bothered to fix it but the app was still useable. It's resetting constantly now and and I'm having other issues too. I am no longer using the Crunchyroll app to watch crunchyroll - I use a desktop streaming app to stream my desktop to my iPad.

Are other people using this version to actually watch shows? If so maybe I am doing something wrong?
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23 / F / Canada
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Posted 9/14/12 , edited 9/14/12
I saw that you wanted more info on what I use, and I use the new iPad on wifi.




Yumiko-Yumi wrote:

:) I don't know if it's just me or something, but the newest update to the app seems a little buggy. While watching a show, the show will randomly freeze about three times through out it(something only closing then reopening the app will fix) then when you reach the end of the show, the whole app freezes. No matter what I click or do, the ONLY thing that works is deleting and re downloading the whole app, and lol obviously I don't want to do that for every episode of a show I watch.

I'm fine with the sign in thing, but the freezing is a pain.

Any suggestions? Also, I hope I'm messaging in the right place...


Otter Modder
30592 cr points
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21 / M / Florida
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Posted 9/14/12

They are aware of this issue and are currently working on a fix.
23350 cr points
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45 / M / United States
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Posted 9/14/12
This is hilarious!!!
I have been talking about CR never getting around
to updating the iOS app....and when they do everyone
complains about how it does not work...but guess what?
It works for me (for now anyway)...so much so, I FINALLY just opened a paid membership.
Now excuse me while I watch the new ep. of Tari Tari on my iPhone4!!
24007 cr points
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Posted 9/15/12
Hi,

I'm using ipad 2, ios 5.1.1 over wi-fi.
Every time I have tried to watch a video since updating to the new ui at some point the graphics will go all grainy followed by the video restarting at the beginning. No problems before the update.
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