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Crunchyroll iOS app
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Posted 9/16/12
Ipad 2
IOS 5.0.1
Wifi

Before the updatem sometimes i was having reloops on some bleach episodes

Since yesterday that i update the app im starting to have reloops in each every episode of bleach staring at 2:00 min to fordward
elev8d 
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Posted 9/17/12
iPhone4
ios 5.0 (9A334)
3g and wifi

Getting tons of reloops.
22342 cr points
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45 / M / United States
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Posted 9/17/12 , edited 9/17/12
All the restarts seem to be in the same spots, at least on my iPhone 4.
It might be the ad delivery system...........Just a thought!!!!
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Posted 9/18/12

Bjaker wrote:

I've just spoken with the engineers.

For those having the looping issues.

Can you please tell me what kind of device you have?
Can you please tell me what version iOS it is running?
Can you please tell me if this happens over Wi Fi / 3G, 4G?

Can you please tell me which shows and episodes this has happened during?

If you can walk me through exactly what happens I can pass all of this information along to the engineering team for debugging.


iPhone 4s
5.1.1
WiFi

YuruYuri 12, just as end credits started, looped to beginning when I was watching it this morning.
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37 / M / Tucson, AZ
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Posted 9/18/12
I'm watching Hunter X Hunter and 5:27 into it the quality went to crap. It hasn't looped(yet). It's just all pixelated and ugly.

iPad 3
Wifi
iOS 5.1.1
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Bjaker 
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33 / M / San Francisco
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Posted 9/19/12
Hey guys!

Just an update on the Looping / Restarting issue.

I've just talked with the engineers and we have pinpointed two distinct behaviors.

Looping - The video will play the first 1/2 minutes of the video then loop back to the beginning and only play/loop this portion of a video.
Restarting - The video will play fine for a period of time then attempt to change quality. When this happens it restarts the video.

We pushed a playlist fix yesterday around 11 PM Pacific to resolve the Looping issue.
If you are still experiencing the issue where the video loops the first few minutes of the video, please let us know.

We are still hard at work on the Restarting issue as well as other known issues. (Done button, HDMI, Airplay Interruption, Restarting)

Thank you for all of your feedback as it has been a tremendous help in debugging these problems.
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Posted 9/19/12
I am happy to report that after downloading iOS 6, the Crunchyroll app works well. The restarting issue seems to be resolved, as well! I am going to do some further testing though.
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Posted 9/20/12

Bjaker wrote:

Hey guys!

Just an update on the Looping / Restarting issue.

I've just talked with the engineers and we have pinpointed two distinct behaviors.

Looping - The video will play the first 1/2 minutes of the video then loop back to the beginning and only play/loop this portion of a video.
Restarting - The video will play fine for a period of time then attempt to change quality. When this happens it restarts the video.

We pushed a playlist fix yesterday around 11 PM Pacific to resolve the Looping issue.
If you are still experiencing the issue where the video loops the first few minutes of the video, please let us know.

We are still hard at work on the Restarting issue as well as other known issues. (Done button, HDMI, Airplay Interruption, Restarting)

Thank you for all of your feedback as it has been a tremendous help in debugging these problems.


Thanks for the feedback! I shall try the app again once I've updated to iOS 6.

Could you help me with something else, please? I've been looking at my account settings and I notice that under the Device section, there are 3 'activated' devices. I only have the one device, an ipad, with the ios app installed.
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Bjaker 
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Posted 9/20/12


If you clear all three devices from that page it should wipe everything clean.
You'll need to log in again on your iPad, but you can then keep an eye and see if it happens again.
If it does, I would update your password.

(it could just be wonky network issues)

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Posted 9/20/12 , edited 9/20/12

Rasolisu wrote:

IOS 5.1.1
iPhone 3GS
Wifi

And I can not seem to get past the log in screen no matter what I do. "incorrect login information" yet I can post here no problem.


I got the new iOS update and it is still doing it.

After 2 password resets it seems to be working.
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29 / England
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Posted 9/20/12

Bjaker

If you clear all three devices from that page it should wipe everything clean.
You'll need to log in again on your iPad, but you can then keep an eye and see if it happens again.
If it does, I would update your password.

(it could just be wonky network issues)



I've cleared the devices, thanks.
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Posted 9/20/12
Iphone 5 is getting released tomorrow and I'm wondering if Crunchyroll Ios app will have support for Ios 6. Because I wanna take advantages of its new Wide Screen ? Because It would been so awesome to watch anime then.
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26 / M / San Antonio
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Posted 9/20/12

Broodcity wrote:

Iphone 5 is getting released tomorrow and I'm wondering if Crunchyroll Ios app will have support for Ios 6. Because I wanna take advantages of its new Wide Screen ? Because It would been so awesome to watch anime then.


Someone previously mentioned that the app works great after they upgraded to iOS 6. As for the videos playing widescreen, there shouldn't be an issue as the videos are natively wide screen.

iPhone users finally get to enjoy widescreen videos like Android users have been enjoying for a few years now. You'll never want to go back to letterbox. (I am holding out on upgrading my iPad 1 until it dies or until an iPad gets released that will finally have a widescreen. Hopefully with Apple making the iPhone widescreen, they will follow up with making the iPad widescreen)
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Posted 9/20/12

-Chris311- wrote:


Broodcity wrote:

Iphone 5 is getting released tomorrow and I'm wondering if Crunchyroll Ios app will have support for Ios 6. Because I wanna take advantages of its new Wide Screen ? Because It would been so awesome to watch anime then.


Someone previously mentioned that the app works great after they upgraded to iOS 6. As for the videos playing widescreen, there shouldn't be an issue as the videos are natively wide screen.

iPhone users finally get to enjoy widescreen videos like Android users have been enjoying for a few years now. You'll never want to go back to letterbox. (I am holding out on upgrading my iPad 1 until it dies or until an iPad gets released that will finally have a widescreen. Hopefully with Apple making the iPhone widescreen, they will follow up with making the iPad widescreen)



Broodcity wrote:

Well, yeah, It works fine, but it's just that Crunchyroll on Iphone 5 won't use the full screen. Because It's not a Ios 6 version
The Video on Iphone would look like on this picture. That what's Apple have told us. and you don't wont to have two ugly black bars on the sides, when you're watching wonderful anime on your Iphone.
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26 / M / San Antonio
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Posted 9/20/12 , edited 9/20/12


The menus will have the black bars until they upgrade it, but I think the actual videos will play back in fullscreen mode. The CR app uses the built in streaming video player to play back the videos which of course will be updated to work with the widescreen since it is made by Apple. The video files themselves are already a widescreen aspect ratio (720x480).
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