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Roku, VIA & WD
48276 cr points
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28 / M
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Posted 2/22/11
timeout on the roku app needs to be longer. when loading stuff
20038 cr points
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64 / M
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Posted 2/22/11 , edited 2/23/11

bermucio wrote:

I'm having issues with episodes loading on the roku player. It starts to load and then after a few seconds the loading screen disappears and takes me back to the episode selection screen. In the few cases that an episode actually plays it only plays for a few seconds or minutes before it goes back to the loading screen which then takes over a minute to load.

I know that the issue is not my internet connection because I tried playing things from my Netflix channel and had no problems whatsoever.


I've been having the same issue for the last few days trying to watch Dong Yi. I am unable to load the episodes with my Roku device after multiple attempts, reboots, etc.

After this frustration, I try and watch episodes using my iPad. Most of the time it loads okay, but throughout the episode, it stalls. This turns a 1-hour episode into about a 1 1/2 hr episode and is really annoying.

Sadly, I just signed up to try a premium drama membership with two weeks free. If this keeps up, I'll definitely cancel.

Please hurry and get this fixed so we can get our Crunchyroll fix!

Update (2/23/11): I was able to watch an episode of Dong Yi last night on my Roku with no problem. It did take a little time to load, and I noticed that it initially timed out while loading.

Thanks for keeping us updated on this.

Engineer
85984 cr points
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27 / M / California
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Posted 2/22/11
I think the timeout handled by the Roku player and isn't configurable. The root cause is most likely the ongoing issue with our service provider so we're going to keep working on that.
tahru 
46611 cr points
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15 / F / Anywhere but wher...
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Posted 2/23/11
We are also experiencing the problem with the connection timeout on the Roku. It seems much more common on dramas. Love the Roku and Crunchyroll. Hope it gets resolved soon. Was much better before this week.
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43 / M
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Posted 2/24/11
Is it correct that THE LEGEND OF CONDOR HERO title is not available on Roku? or it is just because of my Roku channel?
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27 / M
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Posted 2/24/11
This may sound a bit off topic... but with roku having a CR Channel and all... Will there be future plans for CR being available for the BluRay Channels (ones with internet capability like my Sony that has channels)
20038 cr points
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64 / M
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Posted 2/25/11

Rskolin wrote:


bermucio wrote:

I'm having issues with episodes loading on the roku player. It starts to load and then after a few seconds the loading screen disappears and takes me back to the episode selection screen. In the few cases that an episode actually plays it only plays for a few seconds or minutes before it goes back to the loading screen which then takes over a minute to load.

I know that the issue is not my internet connection because I tried playing things from my Netflix channel and had no problems whatsoever.


I've been having the same issue for the last few days trying to watch Dong Yi. I am unable to load the episodes with my Roku device after multiple attempts, reboots, etc.

After this frustration, I try and watch episodes using my iPad. Most of the time it loads okay, but throughout the episode, it stalls. This turns a 1-hour episode into about a 1 1/2 hr episode and is really annoying.

Sadly, I just signed up to try a premium drama membership with two weeks free. If this keeps up, I'll definitely cancel.

Please hurry and get this fixed so we can get our Crunchyroll fix!

Update (2/23/11): I was able to watch an episode of Dong Yi last night on my Roku with no problem. It did take a little time to load, and I noticed that it initially timed out while loading.

Thanks for keeping us updated on this.



Tried watching on Roku last night with no luck. Same issue with failure to load and timeout. Changed over to iPad and it worked great.

suznee 
39042 cr points
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55 / F / Central Point, Or...
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Posted 2/26/11
First I would like to thank CR for having such a large selection of anime, then I would like to report a couple issues...

Kurokami The Animation Episode 13 is missing off of Roku, had to watch it online, and two some of the episodes are backwards from right to left rather then left to right when going to watch a series. ... I am not sure as I have not read through all eleven pages just skimmed through to see if I could find anything. Keep up the good work. I will be keeping my subscription once trial runs out.
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47 / M
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Posted 2/27/11
Also having timeout issue on our Roku, at first it was just certain shows now CR is completely unwatchable.
20099 cr points
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28 / F
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Posted 2/27/11 , edited 2/27/11
My biggest problem out of this Im so close to my modem it should pick up net but why does it half to stall overtime I upload I only had attempt to watch four episodes so far but feeling unhappy waiting on the next time it goes through
64879 cr points
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53 / M / Northeast Ohio, USA
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Posted 3/1/11

Taynna wrote:

There is a major issues with season one of "The Melancholy of Haruhi Suzumiya". The episode titles are in broadcast order but the actual episodes are in chronological order.
This is not Roku specific ~ when Crunchyroll switched from chronological to broadcast order, the episode sequence changed but the series title sequence didn't.
64879 cr points
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53 / M / Northeast Ohio, USA
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Posted 3/1/11

BasouKazuma wrote:

I think the timeout handled by the Roku player and isn't configurable. The root cause is most likely the ongoing issue with our service provider so we're going to keep working on that.
Is this ongoing issue anything to do with the start-up failure that causes "chatter" in the audio track on starting a drama until the series is paused and resumed? Since every series I have been having this trouble on with the Flash player is failing to load on the Roku. That includes Painter of the Wind and Dong Yi ~ most of the other dramas I put in my favorites are not encoded yet.

I'm having much more success with Roku loading anime series than dramas ~ I think I have only successfully started a drama three times since they first showed up in the Roku channel.
48276 cr points
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28 / M
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Posted 3/1/11
Kurokami The Animation episode 13 is missing
tahru 
46611 cr points
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15 / F / Anywhere but wher...
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Posted 3/1/11

tahru wrote:

We are also experiencing the problem with the connection timeout on the Roku. It seems much more common on dramas. Love the Roku and Crunchyroll. Hope it gets resolved soon. Was much better before this week.



The timeout issues have not improved as of yet. All we can do is retry for 10 minutes and sooner or later we can watch an episode. What is worse is that the Roku is crashing periodically after so many retries. So strangely Anime's seem to be fine, just drama's have the problem.
64879 cr points
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53 / M / Northeast Ohio, USA
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Posted 3/3/11

agila61 wrote: Is this ongoing issue anything to do with the start-up failure that causes "chatter" in the audio track on starting a drama until the series is paused and resumed? Since every series I have been having this trouble on with the Flash player is failing to load on the Roku. That includes Painter of the Wind and Dong Yi ~ most of the other dramas I put in my favorites are not encoded yet.
Maybe not ~ Painter of the Wind started up on Roku with no problems this morning, and the chatter is still there every time it starts up in Flash (Firefox). Still goes away as soon as it is paused and restarted, so it seems to be a problem in how the stream is launched, not a general problem with then encoding.
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