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Roku, VIA & WD
36049 cr points
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Posted 8/26/12
I often get no subtitles when trying to watch the newest episodes of Tari Tari when they are posted. Which acts as a complete buzzkill right after I start the episode. It usually is fixed a couple of hours later, but is there a reason why videos get posted without the subtitles in the first place? Just out of curiosity, especially when it's already been a couple of hours since it was posted?
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Bjaker 
36351 cr points
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Posted 8/28/12


There currently is up to a 7 hour delay from when the videos are released on our site and released to our various apps due to technical reasons. Though we are actively working to resolve these issues so that the videos are released across all platforms at the same time.
33071 cr points
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30 / M / Virginia
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Posted 9/1/12

Bjaker wrote:

BOOM!

Tell me if things are working now. :O



Great to know. I wasn't bothered all that much by the error (Sket Dance/Fairy Tail still worked, which is pretty much all I have time for nowadays) but it's nice to know that CR has got our back.
One Punch Mod
46006 cr points
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Posted 9/3/12
Drama - All the Arang and the Magistrate episodes (1-3) are missing subtitles on Roku. These episodes were added several days ago, so this isn't the typical "wait a few hours for subtitles" situation. You'll need to go about a minute in for each of these for it to be obvious since prior to that there isn't any dialogue (especially on episodes 1 and 2). The subtitles are fine when I watch via the Crunchyroll website, but I'd really rather watch on Roku.
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Bjaker 
36351 cr points
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Posted 9/3/12


Going to requeue these now.
One Punch Mod
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F / Boston-ish
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Posted 9/6/12

Bjaker wrote:



Going to requeue these now.


Thank you. The subtitles are there now for 1-3, and the new episodes 4-5 are also fine.
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Bjaker 
36351 cr points
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Posted 9/7/12


Good to hear!!

I need to start looking through our Drama titles. I hear Behind the White Tower is pretty good.
9031 cr points
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25 / F
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Posted 9/7/12
When the HECK are you going to update HunterxHunter???? It's been nearly 2 weeks since an update! What gives? If this keeps up I'll drop Crunchyroll from my channel list and just watch anime online.
53753 cr points
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Posted 9/7/12 , edited 9/7/12

YellowSubmarine wrote:

When the HECK are you going to update HunterxHunter???? It's been nearly 2 weeks since an update! What gives? If this keeps up I'll drop Crunchyroll from my channel list and just watch anime online.


Hunter X Hunter didn't air in Japan on August 25 which is why there was a two week gap. Episode 45 aired on September 1st and was made available for Premium Users on September 1st which means that episode 45 should be available to free users in less than 24 hours from now. (Free users get an episode a week after it airs)

You should then continue to receive your weekly update for Hunter X Hunter until the next time there is a delay in the Japanese broadcast schedule. (Don't blame CR, blame the Japanese TV studios*)


*Or just blame Canada, that is the easiest way.
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33 / F
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Posted 9/8/12
ok done everything on this list however i cant get it to link all your doing so far is trying to sell me another roku not link my roku account ?? very frustrated at the moment so any feed back would be good.
The Wise Wizard
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53 / M / U.S.A.
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Posted 9/9/12

cattsmeow wrote:

ok done everything on this list however i cant get it to link all your doing so far is trying to sell me another roku not link my roku account ?? very frustrated at the moment so any feed back would be good.

At what point in the following steps is the process failing?:

  1. On your Roku box:
    • Go to the Crunchyroll Channel
    • Select the "Link Your Account" button
    • Write down the code that appears on the page
  2. On your computer or smart phone:

If it is failing after the "Link Device" step, you may want to try removing the app on the Roku and re-installing it.

hupiom 
42717 cr points
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26 / M / Rancho Cucamonga,...
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Posted 9/13/12
Roku said something interesting on their twitter.
https://twitter.com/RokuPlayer/status/245606364573990912
Is this true?
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Bjaker 
36351 cr points
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Posted 9/13/12


Huh.

I don't know what they're talking about and talking with the engineers, they think Roku just may be a little confused.
63452 cr points
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Limitless Fortres...
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Posted 9/14/12
I'm getting an error message on my Roku when I try to boot Crunchyroll:


We were unable to connect to the service. Please try again in a few minutes


I keep trying. Same error message each time.
38011 cr points
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101 / M
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Posted 9/14/12

missnthrope wrote:

I'm getting an error message on my Roku when I try to boot Crunchyroll:


We were unable to connect to the service. Please try again in a few minutes


I keep trying. Same error message each time.


Same problem. What's going on?
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