12092 cr points
Send Message:   33 / M / Northern California
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Option01 wrote:
I am also experiencing extremely slow load times and only getting one dot when I always had two dots in the past. It seems to have been this way for a couple of weeks. If this keeps up, I'm not sure I'll be keeping my paid subscription much longer.
I just wanted to give a quick update that I watch a few episodes last night and while the first episode took a while to load, I did get two dots and after that, everything else loaded super fast. Over that past few weeks, whenever I'd skip back/forward in an episode it would take a looooong time to load. When I skipped back a few frames last night, the playback was almost instantanious. Hopefully isn't just a fluke. I'll watch more tonight and will report back.
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36033 cr points
Send Message: 39 / M
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I watch something on my Roku 2 mid-day yesterday and it had none of the problems, but a little while ago I tried the Roku 1 and it showed the same problem. Could it be something that is only affecting roku 1 users.
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51195 cr points
Send Message: 52 / M / U.S.A.
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XHedgeX wrote:
I watch something on my Roku 2 mid-day yesterday and it had none of the problems, but a little while ago I tried the Roku 1 and it showed the same problem. Could it be something that is only affecting roku 1 users.
If I recall correctly, the issues were more likely to occur during peak traffic periods.
Still, it might not hurt to start mentioning the Roku unit being used when reporting problems, or for CR to request that info.
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23856 cr points
Send Message: 29 / M / IL
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TheAncientOne wrote:
XHedgeX wrote:
I watch something on my Roku 2 mid-day yesterday and it had none of the problems, but a little while ago I tried the Roku 1 and it showed the same problem. Could it be something that is only affecting roku 1 users.
If I recall correctly, the issues were more likely to occur during peak traffic periods.
Still, it might not hurt to start mentioning the Roku unit being used when reporting problems, or for CR to request that info.
I often watch CR on my roku early hours in the morning and was having the same issues. Also I have a Roku 2 HD and was having the same problems, But Everything seems to be great. High Quality as usual and loads very fast. If things are still working as smoothly tomorrow as they are now, then I think they fixed whatever was causing the slow down.
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12092 cr points
Send Message: 33 / M / Northern California
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Option01 wrote:
Option01 wrote:
I am also experiencing extremely slow load times and only getting one dot when I always had two dots in the past. It seems to have been this way for a couple of weeks. If this keeps up, I'm not sure I'll be keeping my paid subscription much longer.
I just wanted to give a quick update that I watch a few episodes last night and while the first episode took a while to load, I did get two dots and after that, everything else loaded super fast. Over that past few weeks, whenever I'd skip back/forward in an episode it would take a looooong time to load. When I skipped back a few frames last night, the playback was almost instantanious. Hopefully isn't just a fluke. I'll watch more tonight and will report back.
Looks like I spoke too soon. Watched another episode last night and experienced really long load time (several minutes) and frequently was downgraded to one dot quality when loading the show or skipping back a few seconds. I was watching at 10pm pacific time on a Roku 2 XS. Netflix on the same device is working normally so I know it's a crunchyroll issue.
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Customer Support Manager
20676 cr points
Send Message: 32 / M / San Francisco
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Spoiler Alert! Click to show or hide Option01 wrote:
Option01 wrote:
I am also experiencing extremely slow load times and only getting one dot when I always had two dots in the past. It seems to have been this way for a couple of weeks. If this keeps up, I'm not sure I'll be keeping my paid subscription much longer.
I just wanted to give a quick update that I watch a few episodes last night and while the first episode took a while to load, I did get two dots and after that, everything else loaded super fast. Over that past few weeks, whenever I'd skip back/forward in an episode it would take a looooong time to load. When I skipped back a few frames last night, the playback was almost instantanious. Hopefully isn't just a fluke. I'll watch more tonight and will report back.
XHedgeX wrote:
I watch something on my Roku 2 mid-day yesterday and it had none of the problems, but a little while ago I tried the Roku 1 and it showed the same problem. Could it be something that is only affecting roku 1 users.
TheAncientOne wrote:
XHedgeX wrote:
I watch something on my Roku 2 mid-day yesterday and it had none of the problems, but a little while ago I tried the Roku 1 and it showed the same problem. Could it be something that is only affecting roku 1 users.
If I recall correctly, the issues were more likely to occur during peak traffic periods.
Still, it might not hurt to start mentioning the Roku unit being used when reporting problems, or for CR to request that info.
jsc315 wrote:
TheAncientOne wrote:
XHedgeX wrote:
I watch something on my Roku 2 mid-day yesterday and it had none of the problems, but a little while ago I tried the Roku 1 and it showed the same problem. Could it be something that is only affecting roku 1 users.
If I recall correctly, the issues were more likely to occur during peak traffic periods.
Still, it might not hurt to start mentioning the Roku unit being used when reporting problems, or for CR to request that info.
I often watch CR on my roku early hours in the morning and was having the same issues. Also I have a Roku 2 HD and was having the same problems, But Everything seems to be great. High Quality as usual and loads very fast. If things are still working as smoothly tomorrow as they are now, then I think they fixed whatever was causing the slow down.
Just a quick heads up to folks!
Our Ops guy has a phone call with Limelight today. He's specifically going to be talking about issues during peak ours and users who are connecting to a cluster of servers in Tempe, Arizona.
Hopefully they'll be able to pinpoint the problem and come to a resolution.
Apologies for all the issues, but we're working on it!
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12092 cr points
Send Message: 33 / M / Northern California
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Bjaker wrote:
Spoiler Alert! Click to show or hide Option01 wrote:
Option01 wrote:
I am also experiencing extremely slow load times and only getting one dot when I always had two dots in the past. It seems to have been this way for a couple of weeks. If this keeps up, I'm not sure I'll be keeping my paid subscription much longer.
I just wanted to give a quick update that I watch a few episodes last night and while the first episode took a while to load, I did get two dots and after that, everything else loaded super fast. Over that past few weeks, whenever I'd skip back/forward in an episode it would take a looooong time to load. When I skipped back a few frames last night, the playback was almost instantanious. Hopefully isn't just a fluke. I'll watch more tonight and will report back.
XHedgeX wrote:
I watch something on my Roku 2 mid-day yesterday and it had none of the problems, but a little while ago I tried the Roku 1 and it showed the same problem. Could it be something that is only affecting roku 1 users.
TheAncientOne wrote:
XHedgeX wrote:
I watch something on my Roku 2 mid-day yesterday and it had none of the problems, but a little while ago I tried the Roku 1 and it showed the same problem. Could it be something that is only affecting roku 1 users.
If I recall correctly, the issues were more likely to occur during peak traffic periods.
Still, it might not hurt to start mentioning the Roku unit being used when reporting problems, or for CR to request that info.
jsc315 wrote:
TheAncientOne wrote:
XHedgeX wrote:
I watch something on my Roku 2 mid-day yesterday and it had none of the problems, but a little while ago I tried the Roku 1 and it showed the same problem. Could it be something that is only affecting roku 1 users.
If I recall correctly, the issues were more likely to occur during peak traffic periods.
Still, it might not hurt to start mentioning the Roku unit being used when reporting problems, or for CR to request that info.
I often watch CR on my roku early hours in the morning and was having the same issues. Also I have a Roku 2 HD and was having the same problems, But Everything seems to be great. High Quality as usual and loads very fast. If things are still working as smoothly tomorrow as they are now, then I think they fixed whatever was causing the slow down.
Just a quick heads up to folks!
Our Ops guy has a phone call with Limelight today. He's specifically going to be talking about issues during peak ours and users who are connecting to a cluster of servers in Tempe, Arizona.
Hopefully they'll be able to pinpoint the problem and come to a resolution.
Apologies for all the issues, but we're working on it!
Thank you for the update Bjaker. Keeping us in the loop shows that the issue is being worked on and is being taken seriously. Good luck to your Ops guy!
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4005 cr points
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I've been getting a "Server Error" when trying to play various videos on my Roku. The error reads "Operation could not be completed due to one or more missing values." It's not my Internet or Roku player as all other apps work fine. Also, I've already reset the Roku and router just in case. Is this a well known issue and what can I do to fix this?
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19055 cr points
Send Message: M
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Yesterday, for about an hour, I was able to watch video on my Roku as normal. It is back to the same problems, though.
Hoping this is all fixed soon.
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23856 cr points
Send Message: 29 / M / IL
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mattsand2001 wrote:
Yesterday, for about an hour, I was able to watch video on my Roku as normal. It is back to the same problems, though.
Hoping this is all fixed soon.
I had things working for about 2 days and then back to the usual problems. So i guess there still working on fixing things
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37010 cr points
Send Message: 39 / M / Belfast
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Any updates on the possible fix? I'm getting tired of seeing the same screen for buffering and not getting a decent service for what I'm paying.
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19055 cr points
Send Message: M
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Any updates? It's been a while now since the call with Limelight.
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2026 cr points
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I'm trying to watch Saint Seiya Omega on my Roku but it says "Your program will play after this commercial" and then the commercial never plays. Is there something wrong with the service?
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2026 cr points
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As a side note, any other non premium roku users having this problem? I was under the impression that you didn't need a premium account to access Crunchyroll on the Roku...
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23856 cr points
Send Message: 29 / M / IL
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Xanyr wrote:
As a side note, any other non premium roku users having this problem? I was under the impression that you didn't need a premium account to access Crunchyroll on the Roku...
you're correct. You do not need a subscription to watch on roku just the newest episodes and higher quality. With all that being said it has been nearly 2 weeks and no word back at all. I am a bit disappointed.
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