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Roku, VIA & WD
kynwal 
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Posted 2/16/11
Since someone requested shows that aren't working (at least for me):

Demonbane
11 Eyes
Strike Witches Season 2
Good luck ninomiya kun
Kanokon
Glass maiden
Demon King Daimo
The world god only knows
Magicians acadmey
Dragon crisis

Pretty much my entire favorites list. Those are just the ones I have tried in the past few days and tonight.
Posted 2/17/11

holmebrian wrote:

can we got some sortive of response on what is happening and if you know what is causing this?


I agree 100%! Is anyone from CR reading this? Are you looking into it? How about some feedback on what you may have discovered?

kbch
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Posted 2/17/11
I'm sure they are looking into it, but why don't you guys keep pushing them until they decide it isn't worthwhile to continue attempting to fix it and just shut down the Roku app? It is a service they are providing, and obviously still in beta stages. Issues are to be expected.
Caanen 
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Posted 2/17/11
FYI. Bleach ep16 can't run past 1:48 on roku.
Engineer
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27 / M / California
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Posted 2/17/11
I believe the issues are related to problems we are having with our service provider. That's being discussed in the following thread and we are looking into it.
http://www.crunchyroll.com/forumtopic-627053/help-with-video-playback-problems?fpid=35396457
Posted 2/17/11

BasouKazuma wrote:

I believe the issues are related to problems we are having with our service provider. That's being discussed in the following thread and we are looking into it.
http://www.crunchyroll.com/forumtopic-627053/help-with-video-playback-problems?fpid=35396457


Thanks for the update. Didn't think of looking at the other areas as I thought it was just a problem for the roku. Glad to see that you're looking into it.

kbch
Posted 2/17/11

CoolDarkAngelz wrote:

I'm sure they are looking into it, but why don't you guys keep pushing them until they decide it isn't worthwhile to continue attempting to fix it and just shut down the Roku app? It is a service they are providing, and obviously still in beta stages. Issues are to be expected.


First off, all it took was something like what was posted above. Secondly, it is a pay service, at least for some of us, so I believe we have the right to ask why it ain't working right. Nobody was 'pushing' anybody. We were providing as much information as we could as to the nature of the issue, over a couple of days, with no feedback until a few hours ago. Now that we know it is system wide, we can read the other thread and figure out if we should see improvement on Roku. That is all that was asked for.

kbch
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Posted 2/17/11
Anyone else having issues with the sub titles on naruto shippuden? they're so low that i can't read them to watch it
Engineer
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Posted 2/18/11
The reason subtitles get cut off is because of the way many TVs display the picture. Many have something called Overscan which cuts off the top, bottom, left and right part of the screen. Some TVs provide the option to override this function in order to see the full screen but others don't. Also, some set-top boxes provide their own "override" but Roku does not.

Because this is a problem for many people, we're going to be "fixing" the subtitles on a case by case basis. Adjusting the top and bottom is easy but adjusting the right and left sides can be problematic since that could cause some subtitles to appear on more lines than was intended which could disrupt the flow.

Currently, I'm the only one fixing these issues but, I've put fixing these on hold since there are more urgent issues to attend to.
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Posted 2/19/11
Is there any setting to reduce the quality of the video I watch on the Roku? I signed up for the premium service in order to watch commercial free, but as soon as I did that, the video quality jumped up and my POS internet connection through AT&T can't handle it. I have to start an episode, pause it for about 2 minutes and if I'm lucky it will make it to the end of the show. I found the "Video Preferences" section on the Account Settings page, but the settings I change there seem to have no effect on the Roku.

I realize that there is a way to force lower quality on the Roku itself, but this affects Netflix as well and I generally don't have an issue watching Netflix videos. I just need a simple method for reducing Crunchy videos to the "SD" quality (as it is labeled on the videos when I watch directly from the website). Any help is appreciated.

Thanks in advance.
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58 / F
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Posted 2/19/11
Yes for me it started about 5 days ago finally I gave up
Trying.
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26 / M
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Posted 2/20/11
Episode 7-13 or Occult Academy have no subs on my Vizio VIA
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Posted 2/20/11
Skip Beat Ep.13 the picture and sound doesn't match and the episode is only 13:11 minutes long.
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33 / F / Oregon
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Posted 2/20/11
Glass Maiden Episode 12 doesn't have subtitles for the Roku
41013 cr points
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Posted 2/20/11
I've been having problems for weeks now. Episodes refuse to start playing. After trying 20 times per episode they finally start playing (takes me 5-10 minutes to get an episode to play). Note, these episodes play "instantly" from my Android phone and computer. This is only happening on Roku. How can this possible be anything but the Roku client? Also, where is the 720p feed on Roku? I paid for a year subscription because I thought your service was fantastic. But these recent issues are causing quite a bit of concern.

Thanks,
Steve
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