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Im having some problems with my paid account.
264 cr points
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29 / M / UK
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Posted 6/4/07
Hey all, Im new here so..hi!

I felt that the $10 was a good deal for downloadable anime so i signed up. However Im feeling a little dissapointed with the service...
When I started to download I noticed the cap is about 60k/sec. Not lightning fast but reasonable :). So after a while into the download I lost my connection and wasn't able to complete the download. After a while of disconnects (my fault not CRs) I lost about 2 gig of the months bandwidth which is a pain but just how it is. So I decide to try out the HQ streams instead..."hihi, shinji here! ^^ i try to offer as much i can on cr....".
Why am I being told to upgrade my account when its already upgraded? Any chance this could be fixed?
I understand that this site is run in spare time but seriously, you cant take people's money for a mangled service!
Would I be able to finish buffering a HQ stream and copy that from my cache in order to get the HQ movie without downloading it all in one file?

Thanks, hope this post isnt too harsh, just wanting to get my moneys worth :).
8715 cr points
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29 / M / North Carolina
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Posted 6/4/07
I don't see your account upgraded. Did your's expire? Did you wait for Shinji to receive it and then upgrade your account? Anyways, you should ask for help on the quota thing. I mean that's some money. Just ask them and they'll answer. And do no make threads like this. Read the sticky thread topics, your question 99999 out of 100000 times will fit into those categories.
28685 cr points
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28 / F / Michigan, USA
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Posted 6/4/07
This is a pretty technical question, so I can't give a full answer, but I can tell you that buying downloads, and donating to get the HQ streams are separate transactions. Meaning buying/donating for one, does not give you both. As for the copying from the cache, I have no idea XD. We'll have to wait for a more technically savvy mod than me to answer that one. Lastly, next time you have a questions about this you can put it in the "Site Support/Help (Ask technical questions here)" thread here: http://www.crunchyroll.com/showforumtopic?id=1&pg=0

Oh and thanks for being polite and such about everything, it's nice ^_^.
Posted 6/4/07
17206 cr points
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Posted 6/4/07
I would tell you, but I'm not sure if I'm aloud too. @_@
264 cr points
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29 / M / UK
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Posted 6/5/07
Thank you, I didn't know that they were different transactions. This is very bad as when you click to donate and when you select a membership, it clearly states that you get access to the HQ streams AND downloads. This is terribly misleading.
65352 cr points
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74 / M / Here
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Posted 6/5/07
~ Locked [Please Don't Make a Thread in this Catagory and Next time write this on the help Thread]
24751 cr points
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27 / F / Gallifrey
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Posted 6/5/07

Laver2k wrote:

Thank you, I didn't know that they were different transactions. This is very bad as when you click to donate and when you select a membership, it clearly states that you get access to the HQ streams AND downloads. This is terribly misleading.

It doesn't say that anywhere on the donations page. And it never did.
264 cr points
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29 / M / UK
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Posted 6/5/07
You'd assume that the PREMIUM downloads in the feature list were the HQ downloads and that you got acecss to everything in the list. It IS MISLEADING and WRONG to put that.
24751 cr points
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27 / F / Gallifrey
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Posted 6/5/07

Laver2k wrote:

You'd assume that the PREMIUM downloads in the feature list were the HQ downloads and that you got acecss to everything in the list. It IS MISLEADING and WRONG to put that.

It says "Access to premium videos." That doesn't say anything about downloads, that was an assumption YOU made.
264 cr points
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29 / M / UK
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Posted 6/5/07
Thats riddiculous.
Do you know what misleading even means?
Posted 6/5/07

Laver2k wrote:

Thats riddiculous.
Do you know what misleading even means?

can you read? it doesnt say that and its not misleading.

8715 cr points
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29 / M / North Carolina
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Posted 6/5/07
No where does it say "Premium Downloads", also it all comes down to common sense. If people need to pay for Download Quota why the hell don't they just pay $6 and get unlimited downloads? Is Shinji dumb enough to do this? (I don't think so.) It's not a bit misleading, your own stupidity got you into this mess. Next time you pay for a thing you need to think for more than 5 seconds, and MAKE sure things will be the way you think.

To state it again, why would Shinji allow you to pay $6 for unlimited downloads while it costs more for a few videos or so... It doesn't add up.
264 cr points
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29 / M / UK
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Posted 6/6/07
*sigh* thanks for making me feel welcome here.
5986 cr points
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27 / M / lazing in England
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Posted 6/6/07
laver2k were right i payed same reason i didnt know access to premium videos is viewing only what different high quality videos and premium videos? repeat what for?
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