12 month All Access Premium Membership cancellation question.
65866 cr points
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28 / M / San Antonio
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Posted 1/13/11
Hello,

I purchased a 12 month All Access Premium Membership on February 6 2010. I just found out today that I will be laid off February 15th so I went around canceling my memberships at places until I find a new job or get on unemployment. One of those places is of course Crunchyroll. I didn't need an unnecessary $70 charge on my credit card right before losing my job.

I thought I remember reading Basou Kazuma say that the 30 day memberships will be canceled immediately, but the longer memberships will run out until the end. That way someone doesn't buy 12 months and then cancels the next month to avoid a payment next year only to lose 11 months.

However, my membership canceled immediately. I just want to make sure that I am not just making things up, or if the rules changed.

I was kind of hoping to be able to watch the current simulcast season for as long as I could as I have no idea when I will be able to sign up for another subscription. Especially Fairy Tail and with no premium membership I won't be able to watch any new episodes from now on.


Thanks,
-Chris
Ronin
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30 / M / California
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Posted 1/13/11
Regardless of the membership package you choose, if you cancel when there are less than 30 days remaining, it causes you to immediately lose access to the videos. But I reactivated your membership and disabled it from renewing so you can use the rest of the time and not be charged.

Good Luck
65866 cr points
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28 / M / San Antonio
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Posted 1/13/11
Thank you, I wasn't expecting you to reactivate my account, especially when I was the one who misunderstood the rules. CR wouldn't be the same without your help.

Hopefully I'll be able to sign up again soon.
Kiki's Customer Support Service
Kiki 
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F / Nova Scotia
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Posted 6/7/13
We revamped the forums. All the old site/support threads will be locked.

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