Premium Account - Can't View Premium...
3 cr points
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29 / M
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Posted 1/19/11
Hi

I downloaded the app to watch Bleach while I am at work

I noticed that the current episode that was uploaded (305) was only available to premium or wait 5 days to view it so I signed up for premium only to find out I still can't view it.

In the recently added section it's actually the only video that doesn't have the "play" icon and if I click on it all I get is "this video is available for Crunchyroll Anime Members only. It will be available for everyone 5 days from now." with no PLAY button but I can view it on this site (which isn't exactly what I want to pay for since I can view it elsewhere for free if I wanted to watch it on my computer)

My account is flagged as premium and I can view all other recently added animes that are also premium just not the one that I actually signed up to watch...

Advice?
jsc315 
28930 cr points
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32 / M / IL
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Posted 1/19/11
Yea i have seen this on the iOS app as well. Sometimes there is a 12-24 hour delay when new videos go live and able to be viewable on the app but only the newest Bleach episode isnt available. So I'm pretty sure it's not just you.
Ronin
95035 cr points
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30 / M / California
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Posted 1/19/11
If everything goes well, there should only be a 3 hour delay at most between when it's released on the site and when it's released on our various apps. This particular episode of Bleach seems to have had some problems. Everything but the iOS encodes processed properly. So I'll try to encode those right now but, if it fails, it could take another day before it's fixed.
28025 cr points
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38 / M / San Jose CA
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Posted 1/27/11
I've been trying to watch videos and am experiencing the same problem. I'm on my laptop and it seems every video, not just premium ones, are unable to load. I'm logged in and have premium status
Kiki's Customer Support Service
Kiki 
100408 cr points
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F / Nova Scotia
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Posted 6/7/13
We revamped the forums. All the old site/support threads will be locked.

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