Improvements needed on streaming videos and the need of a visible buffer bar
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Posted 2/4/11
I've been a premium member of CrunchyRoll for a while now and if its one thing that drives me nuts its that unlike many other video viewing sites this one lacks a visible buffer bar. I can't tell how much video I have buffed ahead or the danger of running low or slow if that be the case. I have a fast internet line with the latest high end computer tower and running nothing else so I should at least run 480p videos without problems if not 720p. But it stutters like I don't have enough and there is no buff bar to tell me otherwise. If I'm paying for this service I'd like to see a better picture with at least some ability to know its safe to play without stuttering issues. I like youtube since they load it completely so if you can't view it right away without it stopping the video a few moments in or in the middle you can hit the pause button and it will load the video ahead of time. Either way I would like to see improvements in some form not just for viewing on a desktop computer but for mobile apps (in my case the iphone).
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Posted 2/4/11
Also I'd like to add I've tested this on browsers Internet Explorer, Google Chrome, and Firefox. All up to date. Tested on a home DSL line and a work T1 line. I have 4 multi-threaded proccesors and 8 gb of ram along with 1TB of hard drive space. I've reconfigured flash player as instructed, emptied out cache files, and done pretty much the whole run through. The results are the same even after testing this on multiple internet lines, browsers, and computer units and since this issue only seems to be on CrunchyRoll and not with other streaming websites I dare say the issue is in the site itself.
The Wise Wizard
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Posted 2/5/11

Kazuma1982 wrote:
The results are the same even after testing this on multiple internet lines, browsers, and computer units and since this issue only seems to be on CrunchyRoll and not with other streaming websites I dare say the issue is in the site itself.

Does this occur with only 720p video or also with 480p?

If it does occur with 480p, try this experiment: Close Crunchyroll and launch a 480p video from Hulu. Both appear to use Limelight Networks as their CDN, so if the server is the problem, I would expect the same result.

I've certainly experienced issues with 720p video from other sites (i.e., TAN & ANN), but access to those require premium accounts, which most people don't have. Usually when people say they have no issues with other sites, they are talking about YouTube (which is backed by Google's massive financial resources and has more bandwidth than many countries), or a fansub site that is actually using a larger, well established site like MySpace, DailyMotion, etc. to provide the video, and usually at only 480p.

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Posted 2/5/11
I would suggest you try the steps in this link:
http://www.crunchyroll.com/forumtopic-627053/just-started-having-problems-playing-videos/

I tried all of them though and none worked for me.
with 18 mbps internet (tested), am still having issues loading 460 and 720p videos.
my PC specs r 9GB memory , 2.6 ghz 8 cores processor and my graphics card is Nvidia GTX 260.
I am an old crunchyroll member and did not have these problems when I signed up for premium membership.
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Posted 2/5/11 , edited 2/5/11

TheAncientOne wrote:

If it does occur with 480p, try this experiment: Close Crunchyroll and launch a 480p video from Hulu. Both appear to use Limelight Networks as their CDN, so if the server is the problem, I would expect the same result.

I've certainly experienced issues with 720p video from other sites (i.e., TAN & ANN), but access to those require premium accounts, which most people don't have. Usually when people say they have no issues with other sites, they are talking about YouTube (which is backed by Google's massive financial resources and has more bandwidth than many countries), or a fansub site that is actually using a larger, well established site like MySpace, DailyMotion, etc. to provide the video, and usually at only 480p.



I've tested it on ANN, Netflix, and Hulu with no issues. On CR I've tried both 720p and 480p with them both having the same problems. I have no complaint with watching 480p if I had to choose between that and 720p as long as I'm not forced to watch it in SD because that's just ridiculous to pay for premium and not have HD.


trezeguet wrote:

I would suggest you try the steps in this link:
http://www.crunchyroll.com/forumtopic-627053/just-started-having-problems-playing-videos/

I tried all of them though and none worked for me.
with 18 mbps internet (tested), am still having issues loading 460 and 720p videos.
my PC specs r 9GB memory , 2.6 ghz 8 cores processor and my graphics card is Nvidia GTX 260.
I am an old crunchyroll member and did not have these problems when I signed up for premium membership.


I've seen a lot of threads locked with that reply from the moderator and even though I saw many people reply saying it doesn't work I also tried that myself. I totally feel you, I've been a member since 2007 and this problem is new. I've done all I can on my end and I think many others have done the same. All I had left was to post this and hope maybe something may come of it.
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Posted 2/5/11
Visible buffer bar... thank you. That needs to be implemented.

I've been having the same thing recently so I know where you guys are coming from. No other stream site gives me any buffering/stutter issues, not even Netflix HD streams. I usually just watch everything in 480p to save on bandwidth but lately I've had to start the video, then pause it, then wait for the "activity" light on my modem to stop flashing because that's my current 'buffer indicator' for CR. If I don't do that the video is just going to jerk around the whole time.

As for 720p, I might as well forget it unless I want an anime slide show. And yes, I have high speed connection, fast computer, blah-blah, you guys know the rest. Seeing all the recent complaints I'm doubtful that it's a user issue.
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Posted 2/5/11
Yes please, a visible buffer bar would be very helpful.
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Posted 2/5/11 , edited 2/5/11
I too would like to see some kind of buffer indicator added to the player.
The Wise Wizard
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Posted 2/5/11 , edited 2/5/11

Endosanity wrote:
As for 720p, I might as well forget it unless I want an anime slide show. And yes, I have high speed connection, fast computer, blah-blah, you guys know the rest. Seeing all the recent complaints I'm doubtful that it's a user issue.

Limelight Networks appears to be the CDN for Crunchyroll, and it appears these type of problems have appeared before with services other than Crunchyroll, in other locations:
http://www.dslreports.com/forum/r24398711-Speed-Return-of-the-speed-problems-with-Limelight-Networks

There is also a little light shed in the discussion on why changing the DNS sometimes alleviates the problem.


I agree adding a buffer indicator would be a good move.
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Posted 2/6/11

Endosanity wrote:

Visible buffer bar... thank you. That needs to be implemented.

I've been having the same thing recently so I know where you guys are coming from. No other stream site gives me any buffering/stutter issues, not even Netflix HD streams. I usually just watch everything in 480p to save on bandwidth but lately I've had to start the video, then pause it, then wait for the "activity" light on my modem to stop flashing because that's my current 'buffer indicator' for CR. If I don't do that the video is just going to jerk around the whole time.

As for 720p, I might as well forget it unless I want an anime slide show. And yes, I have high speed connection, fast computer, blah-blah, you guys know the rest. Seeing all the recent complaints I'm doubtful that it's a user issue.


Strange things is I never have a problem with the 720p streams at all. The only issues I have ever had on this site was every once in a while a stream would just randomly stop but I haven't seen that in months now. Maybe I should just consider myself luck xD
The only thing I could think of is maybe you have Full Screen Hardware Acceleration on? That would be my only guess on the users end anyways.
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Posted 2/6/11 , edited 2/6/11

jsc315 wrote:
The only thing I could think of is maybe you have Full Screen Hardware Acceleration on? That would be my only guess on the users end anyways.


I wish that was the issue but the problem even applies for watching it on normal viewing without full screening it.
The Wise Wizard
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Posted 2/6/11

jsc315 wrote:
Strange things is I never have a problem with the 720p streams at all. The only issues I have ever had on this site was every once in a while a stream would just randomly stop but I haven't seen that in months now. Maybe I should just consider myself luck xD
The only thing I could think of is maybe you have Full Screen Hardware Acceleration on? That would be my only guess on the users end anyways.

The problems seem to vary by region, and perhaps even ISP.

I am with AT&T in central Arkansas, and sometimes experiencing buffering problems with 720p video, usually during times of peak demand (i.e., late evening to early night), and it is only infrequently as bad as most people in this section of the forum seem to report.

Of course, I have also encountered similar problems at times with 720p video from other sites (TAN & ANN, specifically), while many others proclaim every other site works just fine (although I still suspect that for many, "other sites" means YouTube and fansub sites).


I would think any problems with hardware acceleration would affect any 720p video with a similar bit rate in the same way, so I doubt that is the problem.

Retue 
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Posted 2/7/11

Endosanity wrote:

Visible buffer bar... thank you. That needs to be implemented.

I've been having the same thing recently so I know where you guys are coming from. No other stream site gives me any buffering/stutter issues, not even Netflix HD streams. I usually just watch everything in 480p to save on bandwidth but lately I've had to start the video, then pause it, then wait for the "activity" light on my modem to stop flashing because that's my current 'buffer indicator' for CR. If I don't do that the video is just going to jerk around the whole time.

As for 720p, I might as well forget it unless I want an anime slide show. And yes, I have high speed connection, fast computer, blah-blah, you guys know the rest. Seeing all the recent complaints I'm doubtful that it's a user issue.


They did have a vissible bufferbar back when Eyeshield 21 was showing like 5 episodes a week.

I dont have it quite as bad as you do on the 720 front but it is really bloody anoying to have to pause every damn 5 min for 15-20 seconds just to get the buffer going again.

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28 / M / Groningen
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Posted 2/7/11
The performance issues also happen often between 5 am and 7 am CET. At least what i've been experiencing as the most troubling time of the day.
But I'd also like to vote for a buffer bar with pre-loading.
Now if I leave the video open for too long my sound just seems to disappear, but that might be flash on mac that went into sleep.

Anyhow, more bandwith to the server or better/extra server would be nice as well. Crunchyroll is growing still I recon, so with growth comes great responsibility. Oh wait, that was power. But yeah, you guys need to fix the performance problems if there are so many issues. Certainly for the paying customers.
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Posted 1/21/12 , edited 1/21/12
Buffer bar is a must have. I must also say that there needs to be a larger buffer. I know i let it buffer for several minutes, and I have to refresh the page because playback stops. I don't know if you only buffer only a little bit or not, but it is rather hard to watch.


And yes I know this thread is old, but nothing has happened,.
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