premium membership
13010 cr points
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Posted 7/4/11
I canceled my premium membership yesterday and it was set to renew on the 10th. Now it won't let me stream 3g on my droid and my account has been downgraded to normal membership status even though I have paid for premium membership status through the 10th. Is this some sort of bug or am I getting short changed by 6 days on my premium membership because I decided to cancel it? Thank you for any help or incite you can provide.
Kiki's Customer Support Service
Kiki 
100408 cr points
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F / Nova Scotia
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Posted 7/4/11
Before canceling your membership, it should have been stated that the membership would cease functioning immediately. Since you may have overlooked this and did not mean to immediately cancel your membership, I have reactivated your membership and disabled it from renewing so that you can enjoy the remaining membership you have without worrying about being charged again, unless you decide to sign up for a new subscription.
13010 cr points
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Posted 7/4/11
Thank you! I will definitely be renewing once I get some more free time. I hope you're having a good day/night
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