My trial is corrupted and wont deactivate
ValDeV 
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Posted 7/25/11
I keep getting this error "You cannot cancel your free trial while your billing information is being validated. Please try again at a later time."

Can someone help me kill this with fire?
Kiki's Customer Support Service
Kiki 
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Posted 7/25/11

ValDeV wrote:

I keep getting this error "You cannot cancel your free trial while your billing information is being validated. Please try again at a later time."

Can someone help me kill this with fire?



There's nothing wrong with it. You have to wait a few hours for it to go through. Plus, you don't get charged until the trial expires. Your expiry date isn't until august 8th. So you have plenty of time to cancel.

http://www.crunchyroll.com/exit_survey?id=1548497
ValDeV 
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Posted 7/25/11
Yeah but I already had a trial, was aiming to activate my free '30 days' and accidentally got intoa second trial. So anytime I click on anime it takes me to the compare page.
Kiki's Customer Support Service
Kiki 
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Posted 7/25/11 , edited 7/25/11
That's currently a bug. Ignore that, we're currently working to fix it now. Sorry for the inconvenience.
ValDeV 
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Posted 7/25/11
Sweet, can my glitch receiving ability have a reward behind it? (Mind my poor humor, haha)
Kiki's Customer Support Service
Kiki 
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Posted 7/25/11
It's been fixed
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