Problems adding payment method (CVC2 not stored)
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Posted 10/7/11
Hi.

When adding a new CC as payment method I get the following error: "Credit card information saved, but we were unable to authenticate."

The card (mastercard) is added, but the CVC2 code isn't stored and I can't use the card to renew my subscription. I've tried adding the card all over again or just updating the CVC2 code, and tried 12+ hours in case it was a temporary problem.

Any ideas how to get this to work?
50005 cr points
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Posted 10/9/11
Never mind, I added a Visa card and that worked.
Kiki's Customer Support Service
Kiki 
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Posted 6/7/13
We revamped the forums. All the old site/support threads will be locked. Please use the new Help Forum Category.

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