Help Please.
51763 cr points
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Posted 11/29/11
Hi, my name is Eric and on Black friday Novemeber 26th I ordered the 12-Month Crunchyroll All-Access Membership + $10 Credit, because my previous membership expired.

But the problem is, when I checked my bank account it said Crunchyroll charged me for a Drama Membership at 49.95, when I checked this I was already charged for the 49.95 all access membership from the Black friday deal. I have no idea were this came from and I didn't purchase this.

On my Premium Membership history, the only records I have of my previous membership are last fridays black friday deal (the one with the T-Shirt) and this years black friday deal (with the 10 dollar credit). There is no history for a Drama membership order, and I've never even seen a drama episode on this site, I only have the membership to watch anime.

Can someone please help me with this.
Ronin
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Posted 11/29/11
That's most likely just a mistake on our part with the name on your billing entry unless it says Anime/Drama Membership which would be more proper.

At any rate, that entry was for the Black Friday deal so you should ignore the wording on your bank statement.
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Posted 11/29/11


I ordered the same deal and now my membership is valid until December 5 2012. Great! However, that membership auto-renews for 100 bucks per year. Can I safely cancel auto-renewal now or do I have to wait until December next year?
Ronin
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Posted 11/29/11

Forsakeneyes wrote:



I ordered the same deal and now my membership is valid until December 5 2012. Great! However, that membership auto-renews for 100 bucks per year. Can I safely cancel auto-renewal now or do I have to wait until December next year?


You can safely cancel the auto-renewal now if you don't want to renew at that rate.
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Posted 12/1/11
Thanks, BasouKazuma!
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