Issue Updating Payment Method
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Posted 12/1/11
I was issued a new debit card from my bank and I want to update my payment info. The only things that have changed are my expiration date and security code. When I enter the new info I get an error "Unknown Division."

I decided, I guess erroneously, to delete the card and enter everything from scratch. I get the same "Unknown Division" error. All my info is entered correctly. Correct card type (VISA), number, name, address, expiration, security code, city zip, country, and email.

I tried it in both IE and Firefox and get the same error.

I'd actually like to continue my service, so any help is appreciated!
Ronin
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30 / M / California
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Posted 12/1/11
An upgrade to the payment system caused this issue to occur. We're looking into it now.
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Posted 12/1/11
Ah, OK thanks! I'm just glad it's not something screwy with my card.
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Posted 12/2/11
I am having the same issue. Just tried to change cards, and got the Unknown Division msg. Any idea when this will be fixed? - Thx.
Theancientcthulhu
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27 / F / inside your pants ;)
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Posted 12/5/11
i got that too same story i got a new card and now get unknown division i want to watch anime super sad face :((
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Posted 12/7/11
Yeah, I've got the exact same problem. Hope it get's fixed soon.
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Posted 12/7/11
So far my subscription hasn't been affected. I still seem to have full access. I'm not sure if that's intentional on CR's part or I'm just lucky, but I do hope it can be resolved before I suffer any interruptions. Thanks for all the efforts on this, admins!
Ronin
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30 / M / California
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Posted 12/8/11
It should be fixed now. Please try again.
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Posted 12/8/11
Success! Thanks very much!
Kiki's Customer Support Service
Kiki 
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Posted 6/7/13
We revamped the forums. All the old site/support threads will be locked. Please use the new Help Forum Category.

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