Billing Problem?
59610 cr points
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40 / F
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Posted 1/26/12
I just looked at my bank statement and I seem to have been charged twice in the same week
I ordered the black friday deal and then a few days later I was charged a full 99$ again

11.24 order A623823690 black friday 49$

11.27 order A584800625 regular price 99$

I dont understand, have I paid for two more years? is that possible
I have a second account for my sister but I dont think either of these charges were for that since they both seem to be applied to this account, chibi_chunky

The Wise Wizard
99929 cr points
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56 / M / U.S.A. (mid-south)
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Posted 1/27/12

chibi_chunky wrote:

I just looked at my bank statement and I seem to have been charged twice in the same week
I ordered the black friday deal and then a few days later I was charged a full 99$ again

11.24 order A623823690 black friday 49$

11.27 order A584800625 regular price 99$

I dont understand, have I paid for two more years? is that possible

Did you already have an existing 12 month subscription that was set to renew on 11/27? If so, I don't believe purchasing the Black Friday deal automatically cancels that existing renewal.

You may want to check your Premium Member status and see what it shows your "Next Billing Date" as. If it is in November 2013, that should if two 12 month subscriptions have been applied to the same account.

Bjaker 
51785 cr points
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36 / M / San Francisco
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Posted 1/27/12

chibi_chunky wrote:

I just looked at my bank statement and I seem to have been charged twice in the same week
I ordered the black friday deal and then a few days later I was charged a full 99$ again

11.24 order A623823690 black friday 49$

11.27 order A584800625 regular price 99$

I dont understand, have I paid for two more years? is that possible
I have a second account for my sister but I dont think either of these charges were for that since they both seem to be applied to this account, chibi_chunky




Hello!

What TheAncientOne has mentioned is exactly what has happened.
I'm going to send you an email to help resolve this issue!
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