Free Trial
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29 / F / Germany
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Posted 2/4/12
I have been trying to get the free 14 days trial going and when I try to login to my PayPal to finish the process it tells me service currently not available, choose a different payment option. I do not have a credit card so what can I do about this?

Thanks for your time
Bjaker 
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36 / M / San Francisco
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Posted 2/9/12

Botibomaus wrote:

I have been trying to get the free 14 days trial going and when I try to login to my PayPal to finish the process it tells me service currently not available, choose a different payment option. I do not have a credit card so what can I do about this?

Thanks for your time :D


I apologize for the delay in response!

I'm sorry but this is actually a problem with Paypal itself. Paypal had to place a block on recurring purchases being made from Germany (on any site that uses recurring subscriptions, not just ours). So you most likely will not be able to sign up for a trial to a Premium Membership through our standard system.

If you wish to bypass the trial you can purchase a membership through the CR Bucks - Social Gold option. This is a non-recurring purchase so you shouldn't have a problem with using Paypal there.
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35 / M
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Posted 2/12/12
Hello! I have the same problem.

So i found this thread on the issue and went to http://www.crunchyroll.com/earn_cr_bucks but there is no offer that i could choose from (social gold or anything).

Why is that? My error?
How to get CR bucks otherwise?
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35 / M / Toronto
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Posted 2/15/12 , edited 2/15/12
I have spent several frustrating hours troubleshooting the same problem over this past week.

I finally created a second Crunchyroll account and gifted my original account a premium membership using Paypal.

No Credit / Debit card required.

Hardly a perfect solution, but a functional one.

Edit: You unfortunately don't get to take advantage of the free trial this way.
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35 / M
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Posted 2/17/12 , edited 2/17/12
I just bought a prepaid creditcard. Already used it with paypal, appstore and such. Works perfect.

Now i thought:
Finally get my crunchyroll premium, as i dont need paypal anymore! YAY!
...Wrong!

The creditcard form returns with a generic error message. I don't know what i entered wrong and the payment script wont tell.
I am almost sick of trying...


Hey CR staff.. you are one tough nut to purchase from!

Bjaker said it is something with my country, but i have several subscriptions running, from different companies all over the world. It has to be something on your end. And now not even the direct CC purchase works. I dunno. something's up.

How about you offer a 30-day ticket without a subscription? Like those guest passes.
I don't mind buying one every month as long if it works.

EDIT:
----
BTW... i, being from germany, just bought a trial product TODAY, using paypal. So Bjaker's claim is false ^^

The checkout just uses wrong parameters. It isn't properly configured for a trial subscriptions and that's probably why PayPal rejects it. I can tell cause i had that with my own website when i added PayPal payments using the same system.

If a paypal button is properly setup for a trial PayPal reflects this agreement in their cart summary

Example:


Documentation about this feature: https://cms.paypal.com/us/cgi-bin/?cmd=_render-content&content_ID=developer/e_howto_html_Appx_websitestandard_htmlvariables#id08A6HI00JQU
Bjaker 
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Posted 2/17/12 , edited 2/22/12

m3nt0r wrote:

Bjaker said it is something with my country, but i have several subscriptions running, from different companies all over the world. It has to be something on your end. And now not even the direct CC purchase works. I dunno. something's up.

How about you offer a 30-day ticket without a subscription? Like those guest passes.
I don't mind buying one every month as long if it works.

EDIT:
----
BTW... i, being from germany, just bought a trial product TODAY, using paypal. So Bjaker's claim is false ^^




I'm going to take a look into this next week when I'm back in the office.
I'm still fairly new to the company so was working off a previous message about Paypal not working correctly for German clients.

If this isn't the case that's fantastic and I'll make sure to create new directions on how to properly use Paypal if you're not a US resident.

Feel free to PM me the steps that ended up working for you so I can create a new template for that.


EDIT:
Following up with the Payments group on this.
994 cr points
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29 / F / Germany
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Posted 2/24/12
I guess for now I will just wait and see what you guys find out about it as I would like to support Crunchyroll and the creators of my beloved anime by paying this small fee every month but for now my hands seem to be tied.

I do hope a sollution comes up soon, though.
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35 / M
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Posted 2/25/12
me too! Also. I keep getting reminders from shinji to upgrade. well.. i'm sold, but can't do anything. ^^ If i wouldn't know better i'd say CR is mockin me. haha
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35 / M
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Posted 6/20/12
Yay, so after 3+ months i am back on the site, with a creditcard this time around, and guess what..

(queue drumroll) "we're having a problem processing your card, please verify..."

Ok, ok .. i get it now. You really don't want my money. I'll leave it then. It's not like converting normal users to premium members is important or anything. Take your time. Oh.. and PayPal still doesn't work. Maybe next year.


Bjaker 
52773 cr points
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36 / M / San Francisco
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Posted 6/20/12


You want to reach out to me over email to see if I can help? *points down at Contact Us*
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