14 Free Trial Problem
7039 cr points
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21 / M / Destin Florida
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Posted 3/22/12
I want my Free Trial not to charge afterwards. Is there any way to make it not charge after it ends? We just don't have the money to start paying for something like this yet.
The Wise Wizard
99927 cr points
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56 / M / U.S.A. (mid-south)
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Posted 3/23/12

DsGBiohazard wrote:

I want my Free Trial not to charge afterwards. Is there any way to make it not charge after it ends? We just don't have the money to start paying for something like this yet.

There is little benefit to CR (or any company) giving out free trials to people that are not even going to consider subscribing when the trial ends. Encouraging people to subscribe is the function of the trial.

If you want a no strings attached sample of what premium membership is like, you can ask someone for a 48 hour guest pass.

Bjaker 
51785 cr points
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36 / M / San Francisco
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Posted 3/23/12

DsGBiohazard wrote:

I want my Free Trial not to charge afterwards. Is there any way to make it not charge after it ends? We just don't have the money to start paying for something like this yet.


If you'd like help cancelling your trial, please feel free to contact me via the 'Contact Us' link at the bottom of the page.
If you wish, you can cancel by going to 'Account Settings' and then 'Premium Membership Status'.
From that page you can cancel.
7039 cr points
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21 / M / Destin Florida
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Posted 3/23/12

Bjaker wrote:


DsGBiohazard wrote:

I want my Free Trial not to charge afterwards. Is there any way to make it not charge after it ends? We just don't have the money to start paying for something like this yet.


If you'd like help cancelling your trial, please feel free to contact me via the 'Contact Us' link at the bottom of the page.
If you wish, you can cancel by going to 'Account Settings' and then 'Premium Membership Status'.
From that page you can cancel.


But if I cancel the free trial will it make me pay?
The Wise Wizard
99927 cr points
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56 / M / U.S.A. (mid-south)
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Posted 3/23/12

DsGBiohazard wrote:
But if I cancel the free trial will it make me pay?

No, but it will cancel the free trial immediately. You will revert to being a free member as soon as you cancel.

1009 cr points
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38 / M
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Posted 3/23/12
Hi,

I cancelled my free trial last week (after 1 week), yet I still got charged today. When i logged onto the site, i noticed that my membership was automatically renewed even though I submitted the cancellation (and doublechecked later as well). Can someone please correct and refund the automated billed amount?? it just renewed today and i have not watched anything. Thanks
Bjaker 
51785 cr points
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36 / M / San Francisco
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Posted 3/24/12

EjeffW wrote:

Hi,

I cancelled my free trial last week (after 1 week), yet I still got charged today. When i logged onto the site, i noticed that my membership was automatically renewed even though I submitted the cancellation (and doublechecked later as well). Can someone please correct and refund the automated billed amount?? it just renewed today and i have not watched anything. Thanks


Please use the 'Contact Us' link and I will look into this on Monday.
1009 cr points
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38 / M
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Posted 3/24/12
done. thanks!
1009 cr points
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38 / M
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Posted 3/27/12
Any update? I still see the payment in my paypal account and requested the refund. Thanks!
Bjaker 
51785 cr points
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36 / M / San Francisco
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Posted 3/28/12

EjeffW wrote:

Any update? I still see the payment in my paypal account and requested the refund. Thanks!


I sent you an email two days ago, please follow up that way!
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