Ano Natsu de Matteru does not play on Roku
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31 / M / Denmark
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Posted 4/7/12
I've added the show to my Queue, but when I try to play it I never even get to the list of episodes. It'll just say that the series has no content.

I tried watching a bit of the first episode on my computer, but it doesn't show up in my Recently Watched anyway.
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31 / M / Denmark
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Posted 4/9/12
Seriously, could we have something done about this?

I got the first episode to appear in my Recently Watched list, and it still doesn't play.

Please fix this!
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Bjaker 
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Posted 4/11/12


Apologies for the delay in response.

It looks like somehow your connection can't seem to decide if you're in the US or in Denmark.
I see that your profile says Denmark.

Anywho, we do not have the rights to stream Ano Natsu in Denmark which is why it isn't letting you watch, but it's probably showing up because sometimes you're reading as if you are from the US.

Apologies for any inconvenience.

(also, if you use the Contact Us feature below I tend to answer faster)
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Posted 4/11/12 , edited 4/11/12
This is not the case. I'm using Unblock Us and can watch all the other series you have, including the ones you don't have international streaming licenses for. I'm also using Netflix and Hulu Plus with no issues. The error messages I'm getting have nothing to do with geoblocking.

I snapped some pics of the exact error messages I get. The first is the one I get when I try to access the series in my queue.



This is what it looks like when I try to access the first episode in my recently watched list.

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31 / M / Denmark
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Posted 4/11/12
And thank you for your reply in any case
The Wise Wizard
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Posted 4/11/12

Naiera wrote:

And thank you for your reply in any case :)

For what it is worth, I tried the series on my Roku, and had no problem accessing it or playing episode 12 or 1.

I should note that as I had completed the series and no longer had it in my queue, I had to pull it up using search.
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Posted 4/11/12
Which Roku model do you have? I'm not saying that's the issue, but it would be nice to know.

As can be seen in one of the pics, I have the Roku 2 XD.
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Bjaker 
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Posted 4/11/12


As we do not have the rights to stream the show in Denmark, I really can't offer assistance.
I'm sorry.
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Posted 4/11/12

TheAncientOne
For what it is worth, I tried the series on my Roku, and had no problem accessing it or playing episode 12 or 1.

I should note that as I had completed the series and no longer had it in my queue, I had to pull it up using search.


I forgot to mention that I can't even see the series when I try to search for it. I type in 'ano' and it only finds Another.


Bjaker

As we do not have the rights to stream the show in Denmark, I really can't offer assistance.
I'm sorry.


Seeing as it has nothing to do with geoblocking, it could happen to other users, so it'd probably be a good idea to look into it anyway.
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Posted 4/13/12
Just found out that Kids on the Slope and Blue Exorcist won't play either. I don't know what's changed. I watched all of Blue Exorcist not many moons ago.

I can, of course, watch it all on my computer. The Roku and all my computers and iDevices share the same router and thus the same DNS settings.
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