Caveat Emptor?
27005 cr points
Send Message: Send PM GB Post
32 / M
Posted 4/10/12 , edited 4/10/12
I have been trying to cancel my subscription for a while now, but whenever I try to remove my card, it says "This credit card is attached to an active subscription. Deleting this credit card will NOT cancel your renewal. Visit your Account Status page if you want to cancel. Are you sure you wish to delete this card?". I have yet to be able to find my Account Status page. Should I cancel my credit card and report it for fraud and contact the Better Business Bureau and file a report? Where is the Account Status page?

Edit: I found a suitable alternative, but finding this method was very counter-intuitive. Making cancelling a subscription this difficult is off-putting, discouraging and unprofessional.
83291 cr points
Send Message: Send PM GB Post
39 / M / Sandy Springs, GA
Posted 4/10/12
It looks rather easy to me. From the pulldown menu on top, choose "settings." At the next page, choose "premium membership status" on the left side. Next window, choose "cancel membership renewal."
68761 cr points
Send Message: Send PM GB Post
37 / M / San Francisco
Posted 4/11/12

Thanks CLL!

Directions above are correct. 'Settings' -> 'Premium Membership Status' -> Cancel.
This will cancel the remainder of your months subscription though.

If you have any other questions, please feel free to use the 'Contact Us' link at the bottom of the page.
You must be logged in to post.