Crunchyroll - Forum - Caveat Emptor?

Log In

New Poll New Topic

Caveat Emptor?

Barrymc 27005 cr points Send Message: 27 / M Offline	Permalink Reply Quote Posted 4/10/12, edited 4/10/12 I have been trying to cancel my subscription for a while now, but whenever I try to remove my card, it says "This credit card is attached to an active subscription. Deleting this credit card will NOT cancel your renewal. Visit your Account Status page if you want to cancel. Are you sure you wish to delete this card?". I have yet to be able to find my Account Status page. Should I cancel my credit card and report it for fraud and contact the Better Business Bureau and file a report? Where is the Account Status page? Edit: I found a suitable alternative, but finding this method was very counter-intuitive. Making cancelling a subscription this difficult is off-putting, discouraging and unprofessional.
	Report to Moderator
CultLeaderLettuce 52150 cr points Send Message: 34 / M / Sandy Springs, GA Offline	Permalink Reply Quote Posted 4/10/12 It looks rather easy to me. From the pulldown menu on top, choose "settings." At the next page, choose "premium membership status" on the left side. Next window, choose "cancel membership renewal."
	Report to Moderator
Customer Support Manager Bjaker 22072 cr points Send Message: 32 / M / San Francisco Offline	Permalink Reply Quote Posted 4/11/12 Spoiler Alert! Click to show or hide Barrymc wrote: I have been trying to cancel my subscription for a while now, but whenever I try to remove my card, it says "This credit card is attached to an active subscription. Deleting this credit card will NOT cancel your renewal. Visit your Account Status page if you want to cancel. Are you sure you wish to delete this card?". I have yet to be able to find my Account Status page. Should I cancel my credit card and report it for fraud and contact the Better Business Bureau and file a report? Where is the Account Status page? Edit: I found a suitable alternative, but finding this method was very counter-intuitive. Making cancelling a subscription this difficult is off-putting, discouraging and unprofessional. CultLeaderLettuce wrote: It looks rather easy to me. From the pulldown menu on top, choose "settings." At the next page, choose "premium membership status" on the left side. Next window, choose "cancel membership renewal." Thanks CLL! Directions above are correct. 'Settings' -> 'Premium Membership Status' -> Cancel. This will cancel the remainder of your months subscription though. If you have any other questions, please feel free to use the 'Contact Us' link at the bottom of the page.
	Report to Moderator Bringing a ton of changes to Forums Near You!

You must be logged in to post.