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Customer Support Manager
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Spoiler Alert! Click to show or hide YuuTang wrote:
The non-premium episodes seem to only work for me when I am not logged in, the premium episodes will work just fine as long as I am logged in. It works for me, it may not work for others though.
Reading Renokun's comment above, I just want to say, having the same phone, that I tried logging out and played non-premium videos. They worked just fine, so, this leads me to believe that something funky is going on with my account. Is that a possibility? On my account I can't play any videos, non-premium or premium (with the exception of the new HunterxHunter video). Could it be something to do with my devices settings? I don't know how to work it or how to tell if something is wrong, like with all the activation/deactivation dates and all that).
Checking with the Development team on it now.
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Customer Support Manager
20722 cr points
Send Message: 32 / M / San Francisco
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Spoiler Alert! Click to show or hide renokun wrote:
Bjaker wrote:
Spoiler Alert! Click to show or hide renokun wrote:
Okay so I figured out a workaround for now.
The non-premium episodes seem to only work for me when I am not logged in, the premium episodes will work just fine as long as I am logged in. It works for me, it may not work for others though.
Can you tell me what version iOS you are running?
iPhone 3G
version: 4.2.1
If you want to give it a try, maybe changing your DNS will help?
http://techinch.com/2011/02/04/change-your-dns-settings-on-iphone-ipod-touch-and-ipad/
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21176 cr points
Send Message: 19 / M / CA
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If you want to give it a try, maybe changing your DNS will help?
http://techinch.com/2011/02/04/change-your-dns-settings-on-iphone-ipod-touch-and-ipad/
Alright, I just tried changing my DNS. I tried OpenDNS and GoogleDNS but the videos still wont load. The only difference is that instead of a window popping up and saying "Video cannot be found," it just quits out of the video player and crashes the CR app. Also, what is the difference between primary and secondary IP?
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51279 cr points
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YuuTang wrote:
Also, what is the difference between primary and secondary IP?
The secondary DNS IP address is a backup. If there are problems contacting the first, your computer goes to the second.
Although it is traditional to use the two IP addresses provided by a single domain name server, there is nothing that says you have to. As an example, one could very well enter one of the numbers for Google DNS for the primary, and then one for OpenDNS as the secondary. Simply keep in mind that the primary is what your computer (or router, if you enter it there) will typically be using.
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21176 cr points
Send Message: 19 / M / CA
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Bjaker wrote:
Spoiler Alert! Click to show or hide YuuTang wrote:
The non-premium episodes seem to only work for me when I am not logged in, the premium episodes will work just fine as long as I am logged in. It works for me, it may not work for others though.
Reading Renokun's comment above, I just want to say, having the same phone, that I tried logging out and played non-premium videos. They worked just fine, so, this leads me to believe that something funky is going on with my account. Is that a possibility? On my account I can't play any videos, non-premium or premium (with the exception of the new HunterxHunter video). Could it be something to do with my devices settings? I don't know how to work it or how to tell if something is wrong, like with all the activation/deactivation dates and all that).
Checking with the Development team on it now.
Bump... Any news on whether or not the problem is my account? :P
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Customer Support Manager
20722 cr points
Send Message: 32 / M / San Francisco
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Spoiler Alert! Click to show or hide YuuTang wrote:
Bjaker wrote:
Spoiler Alert! Click to show or hide YuuTang wrote:
The non-premium episodes seem to only work for me when I am not logged in, the premium episodes will work just fine as long as I am logged in. It works for me, it may not work for others though.
Reading Renokun's comment above, I just want to say, having the same phone, that I tried logging out and played non-premium videos. They worked just fine, so, this leads me to believe that something funky is going on with my account. Is that a possibility? On my account I can't play any videos, non-premium or premium (with the exception of the new HunterxHunter video). Could it be something to do with my devices settings? I don't know how to work it or how to tell if something is wrong, like with all the activation/deactivation dates and all that).
Checking with the Development team on it now.
Bump... Any news on whether or not the problem is my account? :P
Not just your account. It's a bigger issue.
No need to bump, I'm working on it and will jump back here and post info as I have it.
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21176 cr points
Send Message: 19 / M / CA
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Bjaker wrote:
Spoiler Alert! Click to show or hide YuuTang wrote:
Bjaker wrote:
Spoiler Alert! Click to show or hide YuuTang wrote:
The non-premium episodes seem to only work for me when I am not logged in, the premium episodes will work just fine as long as I am logged in. It works for me, it may not work for others though.
Reading Renokun's comment above, I just want to say, having the same phone, that I tried logging out and played non-premium videos. They worked just fine, so, this leads me to believe that something funky is going on with my account. Is that a possibility? On my account I can't play any videos, non-premium or premium (with the exception of the new HunterxHunter video). Could it be something to do with my devices settings? I don't know how to work it or how to tell if something is wrong, like with all the activation/deactivation dates and all that).
Checking with the Development team on it now.
Bump... Any news on whether or not the problem is my account? :P
Not just your account. It's a bigger issue.
No need to bump, I'm working on it and will jump back here and post info as I have it.
Not to be a pain in the ass, but it's still not working on any of my iPods and it's pretty annoying. Is it possible you could let me know what the problem is, and how soon it can be fixed?
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Customer Support Manager
20722 cr points
Send Message: 32 / M / San Francisco
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Spoiler Alert! Click to show or hide YuuTang wrote:
Bjaker wrote:
Spoiler Alert! Click to show or hide YuuTang wrote:
Bjaker wrote:
Spoiler Alert! Click to show or hide YuuTang wrote:
The non-premium episodes seem to only work for me when I am not logged in, the premium episodes will work just fine as long as I am logged in. It works for me, it may not work for others though.
Reading Renokun's comment above, I just want to say, having the same phone, that I tried logging out and played non-premium videos. They worked just fine, so, this leads me to believe that something funky is going on with my account. Is that a possibility? On my account I can't play any videos, non-premium or premium (with the exception of the new HunterxHunter video). Could it be something to do with my devices settings? I don't know how to work it or how to tell if something is wrong, like with all the activation/deactivation dates and all that).
Checking with the Development team on it now.
Bump... Any news on whether or not the problem is my account? :P
Not just your account. It's a bigger issue.
No need to bump, I'm working on it and will jump back here and post info as I have it.
Not to be a pain in the ass, but it's still not working on any of my iPods and it's pretty annoying. Is it possible you could let me know what the problem is, and how soon it can be fixed?
Does this happen when you try to stream by both 3G and WiFi?
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21176 cr points
Send Message: 19 / M / CA
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Bjaker wrote:
Spoiler Alert! Click to show or hide YuuTang wrote:
Bjaker wrote:
Spoiler Alert! Click to show or hide YuuTang wrote:
Bjaker wrote:
Spoiler Alert! Click to show or hide YuuTang wrote:
The non-premium episodes seem to only work for me when I am not logged in, the premium episodes will work just fine as long as I am logged in. It works for me, it may not work for others though.
Reading Renokun's comment above, I just want to say, having the same phone, that I tried logging out and played non-premium videos. They worked just fine, so, this leads me to believe that something funky is going on with my account. Is that a possibility? On my account I can't play any videos, non-premium or premium (with the exception of the new HunterxHunter video). Could it be something to do with my devices settings? I don't know how to work it or how to tell if something is wrong, like with all the activation/deactivation dates and all that).
Checking with the Development team on it now.
Bump... Any news on whether or not the problem is my account? :P
Not just your account. It's a bigger issue.
No need to bump, I'm working on it and will jump back here and post info as I have it.
Not to be a pain in the ass, but it's still not working on any of my iPods and it's pretty annoying. Is it possible you could let me know what the problem is, and how soon it can be fixed?
Does this happen when you try to stream by both 3G and WiFi?
The iPhone is actually no longer used as a phone haha. I just use it as an iPod and movie player, so it only uses WiFi.
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Customer Support Manager
20722 cr points
Send Message: 32 / M / San Francisco
Offline
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Spoiler Alert! Click to show or hide YuuTang wrote:
Bjaker wrote:
Spoiler Alert! Click to show or hide YuuTang wrote:
Bjaker wrote:
Spoiler Alert! Click to show or hide YuuTang wrote:
Bjaker wrote:
Spoiler Alert! Click to show or hide YuuTang wrote:
The non-premium episodes seem to only work for me when I am not logged in, the premium episodes will work just fine as long as I am logged in. It works for me, it may not work for others though.
Reading Renokun's comment above, I just want to say, having the same phone, that I tried logging out and played non-premium videos. They worked just fine, so, this leads me to believe that something funky is going on with my account. Is that a possibility? On my account I can't play any videos, non-premium or premium (with the exception of the new HunterxHunter video). Could it be something to do with my devices settings? I don't know how to work it or how to tell if something is wrong, like with all the activation/deactivation dates and all that).
Checking with the Development team on it now.
Bump... Any news on whether or not the problem is my account? :P
Not just your account. It's a bigger issue.
No need to bump, I'm working on it and will jump back here and post info as I have it.
Not to be a pain in the ass, but it's still not working on any of my iPods and it's pretty annoying. Is it possible you could let me know what the problem is, and how soon it can be fixed?
Does this happen when you try to stream by both 3G and WiFi?
The iPhone is actually no longer used as a phone haha. I just use it as an iPod and movie player, so it only uses WiFi.
I'm going to have to downgrade one of our devices to 4.2.1 to see if we can reproduce this.
Apologies but I don't have any further information right now.
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21176 cr points
Send Message: 19 / M / CA
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Bjaker wrote:
Spoiler Alert! Click to show or hide YuuTang wrote:
Bjaker wrote:
Spoiler Alert! Click to show or hide YuuTang wrote:
Bjaker wrote:
Spoiler Alert! Click to show or hide YuuTang wrote:
Bjaker wrote:
Spoiler Alert! Click to show or hide YuuTang wrote:
The non-premium episodes seem to only work for me when I am not logged in, the premium episodes will work just fine as long as I am logged in. It works for me, it may not work for others though.
Reading Renokun's comment above, I just want to say, having the same phone, that I tried logging out and played non-premium videos. They worked just fine, so, this leads me to believe that something funky is going on with my account. Is that a possibility? On my account I can't play any videos, non-premium or premium (with the exception of the new HunterxHunter video). Could it be something to do with my devices settings? I don't know how to work it or how to tell if something is wrong, like with all the activation/deactivation dates and all that).
Checking with the Development team on it now.
Bump... Any news on whether or not the problem is my account? :P
Not just your account. It's a bigger issue.
No need to bump, I'm working on it and will jump back here and post info as I have it.
Not to be a pain in the ass, but it's still not working on any of my iPods and it's pretty annoying. Is it possible you could let me know what the problem is, and how soon it can be fixed?
Does this happen when you try to stream by both 3G and WiFi?
The iPhone is actually no longer used as a phone haha. I just use it as an iPod and movie player, so it only uses WiFi.
I'm going to have to downgrade one of our devices to 4.2.1 to see if we can reproduce this.
Apologies but I don't have any further information right now.
Just checking in (been a week), any more info on the problem?
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Customer Support Manager
20722 cr points
Send Message: 32 / M / San Francisco
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Spoiler Alert! Click to show or hide YuuTang wrote:
Bjaker wrote:
Spoiler Alert! Click to show or hide YuuTang wrote:
Bjaker wrote:
Spoiler Alert! Click to show or hide YuuTang wrote:
Bjaker wrote:
Spoiler Alert! Click to show or hide YuuTang wrote:
Bjaker wrote:
Spoiler Alert! Click to show or hide YuuTang wrote:
The non-premium episodes seem to only work for me when I am not logged in, the premium episodes will work just fine as long as I am logged in. It works for me, it may not work for others though.
Reading Renokun's comment above, I just want to say, having the same phone, that I tried logging out and played non-premium videos. They worked just fine, so, this leads me to believe that something funky is going on with my account. Is that a possibility? On my account I can't play any videos, non-premium or premium (with the exception of the new HunterxHunter video). Could it be something to do with my devices settings? I don't know how to work it or how to tell if something is wrong, like with all the activation/deactivation dates and all that).
Checking with the Development team on it now.
Bump... Any news on whether or not the problem is my account? :P
Not just your account. It's a bigger issue.
No need to bump, I'm working on it and will jump back here and post info as I have it.
Not to be a pain in the ass, but it's still not working on any of my iPods and it's pretty annoying. Is it possible you could let me know what the problem is, and how soon it can be fixed?
Does this happen when you try to stream by both 3G and WiFi?
The iPhone is actually no longer used as a phone haha. I just use it as an iPod and movie player, so it only uses WiFi.
I'm going to have to downgrade one of our devices to 4.2.1 to see if we can reproduce this.
Apologies but I don't have any further information right now.
Just checking in (been a week), any more info on the problem?
Not yet.
We're still working on it.
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21176 cr points
Send Message: 19 / M / CA
Online
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Bjaker wrote:
Spoiler Alert! Click to show or hide YuuTang wrote:
Bjaker wrote:
Spoiler Alert! Click to show or hide YuuTang wrote:
Bjaker wrote:
Spoiler Alert! Click to show or hide YuuTang wrote:
Bjaker wrote:
Spoiler Alert! Click to show or hide YuuTang wrote:
Bjaker wrote:
Spoiler Alert! Click to show or hide YuuTang wrote:
The non-premium episodes seem to only work for me when I am not logged in, the premium episodes will work just fine as long as I am logged in. It works for me, it may not work for others though.
Reading Renokun's comment above, I just want to say, having the same phone, that I tried logging out and played non-premium videos. They worked just fine, so, this leads me to believe that something funky is going on with my account. Is that a possibility? On my account I can't play any videos, non-premium or premium (with the exception of the new HunterxHunter video). Could it be something to do with my devices settings? I don't know how to work it or how to tell if something is wrong, like with all the activation/deactivation dates and all that).
Checking with the Development team on it now.
Bump... Any news on whether or not the problem is my account? :P
Not just your account. It's a bigger issue.
No need to bump, I'm working on it and will jump back here and post info as I have it.
Not to be a pain in the ass, but it's still not working on any of my iPods and it's pretty annoying. Is it possible you could let me know what the problem is, and how soon it can be fixed?
Does this happen when you try to stream by both 3G and WiFi?
The iPhone is actually no longer used as a phone haha. I just use it as an iPod and movie player, so it only uses WiFi.
I'm going to have to downgrade one of our devices to 4.2.1 to see if we can reproduce this.
Apologies but I don't have any further information right now.
Just checking in (been a week), any more info on the problem?
Not yet.
We're still working on it.
Alright, so, new update. HunterxHunter, the only series so far that had worked on my iPhone, no longer plays either. Tell me if I'm getting out of line by posting every week to check in, it's just that I'm getting kinda distraught over missing my animes. Apologies in advance if it is too much 
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Customer Support Manager
20722 cr points
Send Message: 32 / M / San Francisco
Offline
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Spoiler Alert! Click to show or hide YuuTang wrote:
Bjaker wrote:
Spoiler Alert! Click to show or hide YuuTang wrote:
Bjaker wrote:
Spoiler Alert! Click to show or hide YuuTang wrote:
Bjaker wrote:
Spoiler Alert! Click to show or hide YuuTang wrote:
Bjaker wrote:
Spoiler Alert! Click to show or hide YuuTang wrote:
Bjaker wrote:
Spoiler Alert! Click to show or hide YuuTang wrote:
The non-premium episodes seem to only work for me when I am not logged in, the premium episodes will work just fine as long as I am logged in. It works for me, it may not work for others though.
Reading Renokun's comment above, I just want to say, having the same phone, that I tried logging out and played non-premium videos. They worked just fine, so, this leads me to believe that something funky is going on with my account. Is that a possibility? On my account I can't play any videos, non-premium or premium (with the exception of the new HunterxHunter video). Could it be something to do with my devices settings? I don't know how to work it or how to tell if something is wrong, like with all the activation/deactivation dates and all that).
Checking with the Development team on it now.
Bump... Any news on whether or not the problem is my account? :P
Not just your account. It's a bigger issue.
No need to bump, I'm working on it and will jump back here and post info as I have it.
Not to be a pain in the ass, but it's still not working on any of my iPods and it's pretty annoying. Is it possible you could let me know what the problem is, and how soon it can be fixed?
Does this happen when you try to stream by both 3G and WiFi?
The iPhone is actually no longer used as a phone haha. I just use it as an iPod and movie player, so it only uses WiFi.
I'm going to have to downgrade one of our devices to 4.2.1 to see if we can reproduce this.
Apologies but I don't have any further information right now.
Just checking in (been a week), any more info on the problem?
Not yet.
We're still working on it.
Alright, so, new update. HunterxHunter, the only series so far that had worked on my iPhone, no longer plays either. Tell me if I'm getting out of line by posting every week to check in, it's just that I'm getting kinda distraught over missing my animes. Apologies in advance if it is too much :sweatingbullets:
Not out of line!
We've reproduced the issue and are working to fix this. I'll see if I can't get a date of when it should be resolved.
Apologies again for the inconvenience.
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Send Message: 19 / M / CA
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Episodes not loading on iPhone 
