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Send Message:   19 / M / CA
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The non-premium episodes seem to only work for me when I am not logged in, the premium episodes will work just fine as long as I am logged in. It works for me, it may not work for others though.
Reading Renokun's comment above, I just want to say, having the same phone, that I tried logging out and played non-premium videos. They worked just fine, so, this leads me to believe that something funky is going on with my account. Is that a possibility? On my account I can't play any videos, non-premium or premium (with the exception of the new HunterxHunter video). Could it be something to do with my devices settings? I don't know how to work it or how to tell if something is wrong, like with all the activation/deactivation dates and all that).
Checking with the Development team on it now.
Bump... Any news on whether or not the problem is my account? :P
Not just your account. It's a bigger issue.
No need to bump, I'm working on it and will jump back here and post info as I have it.
Not to be a pain in the ass, but it's still not working on any of my iPods and it's pretty annoying. Is it possible you could let me know what the problem is, and how soon it can be fixed?
Does this happen when you try to stream by both 3G and WiFi?
The iPhone is actually no longer used as a phone haha. I just use it as an iPod and movie player, so it only uses WiFi.
I'm going to have to downgrade one of our devices to 4.2.1 to see if we can reproduce this.
Apologies but I don't have any further information right now.
Just checking in (been a week), any more info on the problem?
Not yet.
We're still working on it.
Alright, so, new update. HunterxHunter, the only series so far that had worked on my iPhone, no longer plays either. Tell me if I'm getting out of line by posting every week to check in, it's just that I'm getting kinda distraught over missing my animes. Apologies in advance if it is too much :sweatingbullets:
Not out of line!
We've reproduced the issue and are working to fix this. I'll see if I can't get a date of when it should be resolved.
Apologies again for the inconvenience.
Checking in again. Any news on when the new patch is coming out?
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Customer Support Manager
20676 cr points
Send Message: 32 / M / San Francisco
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Bjaker wrote:
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Bjaker wrote:
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Bjaker wrote:
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Bjaker wrote:
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Bjaker wrote:
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The non-premium episodes seem to only work for me when I am not logged in, the premium episodes will work just fine as long as I am logged in. It works for me, it may not work for others though.
Reading Renokun's comment above, I just want to say, having the same phone, that I tried logging out and played non-premium videos. They worked just fine, so, this leads me to believe that something funky is going on with my account. Is that a possibility? On my account I can't play any videos, non-premium or premium (with the exception of the new HunterxHunter video). Could it be something to do with my devices settings? I don't know how to work it or how to tell if something is wrong, like with all the activation/deactivation dates and all that).
Checking with the Development team on it now.
Bump... Any news on whether or not the problem is my account? :P
Not just your account. It's a bigger issue.
No need to bump, I'm working on it and will jump back here and post info as I have it.
Not to be a pain in the ass, but it's still not working on any of my iPods and it's pretty annoying. Is it possible you could let me know what the problem is, and how soon it can be fixed?
Does this happen when you try to stream by both 3G and WiFi?
The iPhone is actually no longer used as a phone haha. I just use it as an iPod and movie player, so it only uses WiFi.
I'm going to have to downgrade one of our devices to 4.2.1 to see if we can reproduce this.
Apologies but I don't have any further information right now.
Just checking in (been a week), any more info on the problem?
Not yet.
We're still working on it.
Alright, so, new update. HunterxHunter, the only series so far that had worked on my iPhone, no longer plays either. Tell me if I'm getting out of line by posting every week to check in, it's just that I'm getting kinda distraught over missing my animes. Apologies in advance if it is too much :sweatingbullets:
Not out of line!
We've reproduced the issue and are working to fix this. I'll see if I can't get a date of when it should be resolved.
Apologies again for the inconvenience.
Checking in again. Any news on when the new patch is coming out?
Nothing yet, still being worked on, apologies. :/
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Episodes not loading on iPhone 
