Problem's cancelling membership
7 cr points
Send Message: Send PM GB Post
Offline
Posted 4/28/12
I am concerned i might get charged whent he free trial ends. How can I fix this? This is the exact message when i try to cancel my membership.

(You cannot cancel your free trial while your billing information is being validated. Please try again at a later time)

Can someone confim this for me, for how long my information is validated. I just wanna cancel my membership.
7 cr points
Send Message: Send PM GB Post
Offline
Posted 4/28/12
How can I see my posts? I have posted one earlier but i do not know how to get to it.
Posted 4/28/12

laventine5678 wrote:

I am concerned i might get charged whent he free trial ends. How can I fix this? This is the exact message when i try to cancel my membership.

(You cannot cancel your free trial while your billing information is being validated. Please try again at a later time)

Can someone confim this for me, for how long my information is validated. I just wanna cancel my membership.


I moved this to the appropriate forum.
If you don't hear anything back get in touch w/ Bjaker
Vegetable Support Manager
Bjaker 
36411 cr points
Send Message: Send PM GB Post
34 / M / San Francisco
Offline
Posted 4/30/12


Looks like you're all set.
Please let me know if you need any further help.
5 cr points
Send Message: Send PM GB Post
Offline
Posted 7/31/12
Hi Bjaker, please cancel mine as well. Thanks.
Vegetable Support Manager
Bjaker 
36411 cr points
Send Message: Send PM GB Post
34 / M / San Francisco
Offline
Posted 7/31/12


Go to 'Settings' and 'Premium Membership Status'.
You can click on the 'Cancel' button here.
5 cr points
Send Message: Send PM GB Post
Offline
Posted 8/3/12
im actually having this problem aswell, i just wanted to try your service but apon finding it all is in subtitles, im no longer intrested can you please cancel all my membership stuff, sorry for the trouble, and this is a great program its just not for me
The Wise Wizard
75048 cr points
Send Message: Send PM GB Post
53 / M / U.S.A.
Offline
Posted 8/3/12

buddah420 wrote:

im actually having this problem aswell, i just wanted to try your service but apon finding it all is in subtitles, im no longer intrested can you please cancel all my membership stuff, sorry for the trouble, and this is a great program its just not for me

You can cancel by going to this page:
https://www.crunchyroll.com/acct/?action=status

If you are more interested in dubs (and are in the United States or Canada), you would likely find Funimation or The Anime Network more to your liking (although both require a subscription for full access).

9 cr points
Send Message: Send PM GB Post
25 / M / Virginia, United...
Offline
Posted 8/4/12
There is a real easy fix to this problem, instead of having to give your information and worrying about canceling membership on time to avoid the risk of paying for a membership you only wanted to try out. What should be done is you get the free trial without having to give billing information, then once it expires you have to upgrade your account to continue premium status which will require billing information. Honestly I don't understand why crunchyroll asks for billing information for a free trial, after the free trial is over that person can upgrade their account and give their billing information at that moment.
The Wise Wizard
75048 cr points
Send Message: Send PM GB Post
53 / M / U.S.A.
Offline
Posted 8/4/12

Lelouch89 wrote:

There is a real easy fix to this problem, instead of having to give your information and worrying about canceling membership on time to avoid the risk of paying for a membership you only wanted to try out. What should be done is you get the free trial without having to give billing information, then once it expires you have to upgrade your account to continue premium status which will require billing information. Honestly I don't understand why crunchyroll asks for billing information for a free trial, after the free trial is over that person can upgrade their account and give their billing information at that moment.

Two reasons:

1. Most services work the way CR does. It encourages people to continue with a subscription. It also discourages people from signing up if all they wanted was the free trial, with no intention of ever considering subscribing.

2. If you don't ask for a credit card up front, how do you prevent people from signing up for a new free trial over and over again?

You must be logged in to post.