Nothing Loading on iPhone
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Posted 5/28/12
Hey, so the problem is that nothing will load on my iPhone after choosing an anime series. It will just give me a white screen with the loading circle. Nothing in the app responds either such as the back button. This happens with any series I choose.

I'm using an iPhone 4 on 5.0.1 and with the latest crunchyroll app.

I've tried re-installing the app too, the same thing happens.
Bjaker 
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Posted 5/29/12


Are you connected over Wi Fi?
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26 / M
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Posted 6/15/12
Yes, it is through Wi-Fi.
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26 / M
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Posted 6/17/12
Any help?
Bjaker 
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Posted 6/18/12


Can you take a screenshot of this for me?
Also, does searching for something and clicking directly on an episode let the show play?
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Posted 6/18/12
http://i.imgur.com/n9WgT.png

Anytime I try to look at a category or a episode that happens. When that happens nothing in the app responds.
Bjaker 
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Posted 6/19/12


Hmm....
Can you try downloading the Shippuden or Bleach app and tell me if episodes play in either of those?

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26 / M
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Posted 6/19/12
I get the same results with those apps.
Bjaker 
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Posted 6/20/12


Can you please run the following tests on a computer using the same network, and send me the results?

http://www.crunchyroll.com/help?topic=video#4.1
http://www.crunchyroll.com/help?topic=video#4.2

Can you also run this test?

http://www.crunchyroll.com/help?topic=video#5.1

(please use the Contact Us link to send the results, I work faster by email)
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