Help!
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Posted 6/11/12
I have contacted Crunchyroll about how they withdrew money from my account without permission. I still haven't gotten a response from them. I took the 30 day trial and they still withdrew money from account once the trial was over. Please some staff member please help me with my issue.

Sorry if I posted this in the wrong section.
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Posted 6/11/12

Starfam wrote:

I have contacted Crunchyroll about how they withdrew money from my account without permission. I still haven't gotten a response from them. I took the 30 day trial and they still withdrew money from account once the trial was over. Please some staff member please help me with my issue.

Sorry if I posted this in the wrong section.


I'm not a staff member but I know the answer to this. When you made an account and used the trial you gave them permission to automatically renew the subscription when the trial ends. They took the money with your permission. Maybe you should have read what you were signing up to. If you didn't want the subscription to renew then you should have cancelled it before the trial expired. Pretty much all online trials work like this.

Also you currently don't have premium membership. I'm guessing that's because you cancelled your membership after it renewed, right? You lose membership the moment you press cancel, so you lost the rest of this months membership that you paid for.
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