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Post Reply CrunchyRoll app doesn't have all animes?
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Posted 8/5/13

Grimmeh wrote:I've got myself a Premium for the summer. And I like to watch CR on my iPad. Weird thing is: on my laptop I can see all the eps of Fairy Tail, but on my iPad it keeps telling: "Comming Soon" and "This will be available in -46 seconds" (well the number of seconds is different with every load and the same on all shows showing). Anyway I can't watch any ep of Fairy Tail on my iPad.
(And I did change my mature content; did change my default language and log out/in again each time.)
That is weird. You shouldn't be able to see any eps of Fairy Tail at all anywhere on CR on any device, as the show has ceased to produce new episodes (at least for now), and since CR can only show the last 4 weeks of recently-aired content (for most of their regions), everything they have has expired for now, at least in the US...

Are you in France, perhaps? I seem to recall that licensing may have been different there... That still wouldn't explain the difference you see in the devices though.
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Posted 8/5/13

asharka wrote:


Grimmeh wrote:I've got myself a Premium for the summer. And I like to watch CR on my iPad. Weird thing is: on my laptop I can see all the eps of Fairy Tail, but on my iPad it keeps telling: "Comming Soon" and "This will be available in -46 seconds" (well the number of seconds is different with every load and the same on all shows showing). Anyway I can't watch any ep of Fairy Tail on my iPad.
(And I did change my mature content; did change my default language and log out/in again each time.)
That is weird. You shouldn't be able to see any eps of Fairy Tail at all anywhere on CR on any device, as the show has ceased to produce new episodes (at least for now), and since CR can only show the last 4 weeks of recently-aired content (for most of their regions), everything they have has expired for now, at least in the US...

Are you in France, perhaps? I seem to recall that licensing may have been different there... That still wouldn't explain the difference you see in the devices though.


I'm from Belgium. I did watch several Fairy Tails eps on my laptop (through CR) just to check before I made this post. But I just love my iPad and it IS strange that there is a difference... though my laptop is Windows/Mozilla and my iPad is Apple/CR app

The Wise Wizard
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Posted 8/5/13

Grimmeh wrote:
I'm from Belgium. I did watch several Fairy Tails eps on my laptop (through CR) just to check before I made this post. But I just love my iPad and it IS strange that there is a difference... though my laptop is Windows/Mozilla and my iPad is Apple/CR app

On your computer, go to the Contact Us page, scroll down to the bottom and check what "Detected Country:" states. If it says France and not Belgium, consider the mystery solved.

Also, do you have "Show Mature Content" set in the Video Settings on the website? Despite the fanservice, I wouldn't think Fairy Tail would be classified as such, but it isn't as predictable as one might hope.

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Posted 8/8/13 , edited 8/8/13

TheAncientOne wrote:


Grimmeh wrote:
I'm from Belgium. I did watch several Fairy Tails eps on my laptop (through CR) just to check before I made this post. But I just love my iPad and it IS strange that there is a difference... though my laptop is Windows/Mozilla and my iPad is Apple/CR app

On your computer, go to the Contact Us page, scroll down to the bottom and check what "Detected Country:" states. If it says France and not Belgium, consider the mystery solved.

Also, do you have "Show Mature Content" set in the Video Settings on the website? Despite the fanservice, I wouldn't think Fairy Tail would be classified as such, but it isn't as predictable as one might hope.



Your system details:

Detected country: BE (Belgium)
Browser user agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:22.0) Gecko/20100101 Firefox/22.0 (though the problem is on the iPad)
Adobe Flash version: 11.8.800
Javascript enabled: true

and

Yes I have "show mature content" on.

Oh and following the help on my app... I removed the app and installed it again. No change.
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Posted 8/8/13

Grimmeh wrote:
Your system details:

Detected country: BE (Belgium)
Browser user agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:22.0) Gecko/20100101 Firefox/22.0 (though the problem is on the iPad)
Adobe Flash version: 11.8.800
Javascript enabled: true

and

Yes I have "show mature content" on.

Oh and following the help on my app... I removed the app and installed it again. No change.

If you navigate to the "Contact Us" page via the browser on the iPad, does it give the same result for "Detected Country:"?

If it does, consider me stumped. I did check the source code for the RSS feed for Fairy Tail, and the ISO country codes listed for the media restriction tag are "fr ch be" (France, Switzerland, Belgium), so you are supposed to be able to see the series. That means you could contact customer service directly without fear of them saying, "Oh, you're not supposed to have that" and it suddenly disappearing from the computer.

Although I don't know of any series where this is true, there is the remote possibility CR doesn't have the streaming rights for the series on mobile devices, but CS would be able to confirm that.
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Posted 11/15/13
I'm also having an issue getting an anime to show up on my iPhone 5. I can't seem to get it to pull up Monogatari Series Second. Any ideas on why?
The Wise Wizard
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Posted 11/15/13

darklordxzephyr wrote:

I'm also having an issue getting an anime to show up on my iPhone 5. I can't seem to get it to pull up Monogatari Series Second. Any ideas on why?

Both the iOS and PS3 app require "Show Mature Content" to be set in your Video Preferences here on the website to view all anime available for your region.

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Posted 11/18/13
Thanks. I had done that but it took a while for the App to update with the settings
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Posted 7/10/14
I want to thank this forum for making my year XD I just thought that the app didn't have some of the anime because they wanted us to go to the website but now I can watch it all!
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Posted 7/20/14 , edited 7/20/14
Hi, I have mark the option to show mature content in the website, but i not able to see all the chapters of one piece (only season 1 &8) in my Apple TV, from my laptop i can see all. is this a bug??
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Posted 7/20/14 , edited 7/20/14

frankygeek wrote:

Hi, I have mark the option to show mature content in the website, but i not able to see all the chapters of one piece (only season 1 &8) in my Apple TV, from my laptop i can see all. is this a bug??


When I choose "OtherSeasons" from my AppleTV I see:

Season 8
Season 7
Season 4
Season 3
Season 2
Season 1

(the gap makes sense because of the episodes that are still not up yet)

Have you logged out and logged back in on the AppleTV recently? CR reorganized the seasons a few weeks ago, so I wonder if you're just seeing the old way--before they broke it into arcs, so if you start "fresh" maybe you'll see the break into 8 "seasons" (arcs). When you go to Season 1, how many episodes do you see?
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Posted 7/20/14
I logged out and back , 1 minute ago, i still con only see Arc 1 & 8, from arc1 52 episodes, Buggy in Louguetown is the last
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Posted 7/20/14

frankygeek wrote:

I logged out and back , 1 minute ago, i still con only see Arc 1 & 8, from arc1 52 episodes, Buggy in Louguetown is the last


Hmmm. No idea then. I suggest contacting support directly then: The form for that is at /help?topic=contact
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