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Customer Service Adventures: Random Encounters!
Posted 7/5/12
"Hello, my friend. Stay awhile, and listen.."

Any of you that are old enough to work will probably know where I'm comin' from, with this.

When working in customer service you are bound to come across some really "special" people. It doesn't matter if you're working at a gas station, as a security officer or sales rep - doesn't matter. Whether these people realize it or not they're going to be leaving a lasting impression and you'll probably never forget them.

Several years ago I ended up working midnight shift at a gas station. I was surprised at the amount of unusual things I was able to witness. There was one fellow in particular that I doubt I'll ever forget, though.

His name was Nubbins (I'm sure he had a real name but that's all anybody ever called him.) Nubbins had no fingers on either hand (side note: You'd be surprised at the amount of people that come into stores late at night with missing fingers). It wasn't that he was born without fingers, or anything, but you could definitely tell this guy had been through some rough times. I could never bring myself to ask what happened, either (It's always more fun to try to imagine). Anyway, he would always ride up to the store at around 1am every morning to buy lottery tickets. He'd present the money to me (all nickels and dimes) but instead of laying it down he'd have me pick the coins out of his mangled hands. After the purchase he would manage to shove a quarter between his knuckles and scratch off the tickets, smile, and leave. I really liked that guy.

Anywho, any of you working folk have any strange encounters you'd like to share? xD

Posted 7/5/12
Now this one is much better.

The closest to a customer service environment I've been was dealing with my company's clients. And no, no one special. Most of them (not all) cared mostly about being productive and getting promoted.

Unfortunately most people never learn a single thing unless they go through something completely awful.
Posted 7/5/12

negan wrote:

Now this one is much better.

The closest to a customer service environment I've been was dealing with my company's clients. And no, no one special. Most of them (not all) cared mostly about being productive and getting promoted.

Unfortunately most people never learn a single thing unless they go through something completely awful.


Totally forgot that I wasn't gonna post anymore topics! ლ(ಠ益ಠლ);; Well, at least this one was considered up to par. xD
I WILL NOT FAIL YOU, SENPAI! D: I actually have several more 'random encounters' I would like to share, but I'd like to hear someone else's stories first.
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Posted 7/5/12
Nubbins :p I like that!

When I was working for a cell phone company I got this call from some dude who said we put a bomb in his phone. I'm like ??? For real, is this a prank call?? This guy went on for about 40 minutes talking about how we're satan and how we put a special chip in his phone so we could spy on him. He wanted to cancel his service, and so I told him to put the cell phone back in the box and send it back to us and we'll go ahead and cancel. He told me he was going to break the phone so we couldn't harm any other people, then he started smashing something on the other line, and he was like "there, I just broke it! How bout that, Satan!" and I was like "Sir, you will have a $200 equipment reimbursement fee if we receive a broken phone." I then finished giving him the return instructions in between his paranoid rants and ended the conversation. I believe I actually hung up on him. It was a 40 minute (more than likely prank) call and I wanted to go on lunch, otherwise I would've stayed on the phone and laugh a bit longer.
Posted 7/5/12

roxiehas wrote:

Nubbins :p I like that!

When I was working for a cell phone company I got this call from some dude who said we put a bomb in his phone. I'm like ??? For real, is this a prank call?? This guy went on for about 40 minutes talking about how we're satan and how we put a special chip in his phone so we could spy on him. He wanted to cancel his service, and so I told him to put the cell phone back in the box and send it back to us and we'll go ahead and cancel. He told me he was going to break the phone so we couldn't harm any other people, then he started smashing something on the other line, and he was like "there, I just broke it! How bout that, Satan!" and I was like "Sir, you will have a $200 equipment reimbursement fee if we receive a broken phone." I then finished giving him the return instructions in between his paranoid rants and ended the conversation. I believe I actually hung up on him. It was a 40 minute (more than likely prank) call and I wanted to go on lunch, otherwise I would've stayed on the phone and laugh a bit longer.


You don't know how happy this made me. LOL
Glorious!
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Posted 7/5/12
I remember I had a lady call me and said that her boyfriend was abusive and stalking her. Calling all her bill companies and changing her passwords to change her accounts. Just creepy weird stuff to mess with her.

I kept asking her for the password, but she said she thinks he bugged it, because he kept finding out her passwords or important information when she changed it.. I told her I couldnt' even open the account without her verifying the information. This went on for several minutes and then she asked "Can you please just help me out. I really need to fix this. I'm tired, and I have a headache" Long sigh. "I really need a Tyenol300. Please just help me." The password was Tyenol300. Without missing a beat I said "fine. You were able to verify the other information. I'll open it."

Either smart lady, or crazy lady. Either way she got in, and I was protected from Quality Assurance if they heard the call. I fully notated the account, said that no man are allowed to make changes. Probably one of my most memorable calls, although I had quite a lot of interesting people.
Posted 7/5/12

Maiden_aya wrote:

I remember I had a lady call me and said that her boyfriend was abusive and stalking her. Calling all her bill companies and changing her passwords to change her accounts. Just creepy weird stuff to mess with her.

I kept asking her for the password, but she said she thinks he bugged it, because he kept finding out her passwords or important information when she changed it.. I told her I couldnt' even open the account without her verifying the information. This went on for several minutes and then she asked "Can you please just help me out. I really need to fix this. I'm tired, and I have a headache" Long sigh. "I really need a Tyenol300. Please just help me." The password was Tyenol300. Without missing a beat I said "fine. You were able to verify the other information. I'll open it."

Either smart lady, or crazy lady. Either way she got in, and I was protected from Quality Assurance if they heard the call. I fully notated the account, said that no man are allowed to make changes. Probably one of my most memorable calls, although I had quite a lot of interesting people.


That's actually pretty intense. ಠ_ಠ Almost sounds like something from a movie.
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Posted 7/5/12

hollowHERO wrote:



That's actually pretty intense. ಠ_ಠ Almost sounds like something from a movie.


I'd take that over what happened to my sister. She still works at the same company and she got a call from a man that told her "Have good sex tonight." LOLOL The call was terrible. I need to ask what was the whole story again. She had to hang up on him.
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Posted 7/5/12 , edited 7/5/12

Maiden_aya wrote:


hollowHERO wrote:



That's actually pretty intense. ಠ_ಠ Almost sounds like something from a movie.


I'd take that over what happened to my sister. She still works at the same company and she got a call from a man that told her "Have good sex tonight." LOLOL The call was terrible. I need to ask what was the whole story again. She had to hang up on him.


LOLOLOLOLOL... I mean... Heh.

Anyway, even though I'm old enough to work I haven't found a job yet sadly but I do volunteer at places. Like at my county library, shelving DVDs and other things of that nature. Exciting right? Nothing really happens and I'm not sure if this is worth even posting but once I was asked by some lady what DVDS I'd recommend and since I didn't know what to do in that moment I grabbed one off the shelf and she immediately said no. It went like that for a bit. *Gives her dvd* No *I put it back* *I grab another dvd* Maybe... no wait no * I put it back* etc. I also get weird looks from mothers most of the time I'm there while helping little kids (mostly the girls) pick stuff out. Do l look like a pedo or something? Maybe it's just me? Also teenage girls just side glance me a lot. I think the library is making me paranoid.
Posted 7/5/12



LOLOLOLOLOL... I mean... Heh.

Anyway, even though I'm old enough to work I haven't found a job yet sadly but I do volunteer at places. Like at my county library, shelving DVDs and other things of that nature. Exciting right? Nothing really happens and I'm not sure if this is worth even posting but once I was asked by some lady what DVDS I'd recommend and since I didn't know what to do in that moment I grabbed one off the shelf and she immediately said no. It went like that for a bit. *Gives her dvd* No *I put it back* *I grab another dvd* Maybe... no wait no * I put it back* etc. I also get weird looks from mothers most of the time I'm there while helping little kids (mostly the girls) pick stuff out. Do l look like a pedo or something? Maybe it's just me? Also teenage girls just side glance me a lot. I think the library is making me paranoid.


That kinda stuff always happened to me when I worked at a video store. One time I had this large man come in wearing a miniature cowboy hat with the string tight around his chin. He immediately went to the porn section, grabbed some dvds, and kept asking me to sort of review them for'im. xD He had to be in his late 30s so he was either trolling me or had something seriously wrong with'im. I didn't give in to the trolling, though - I reviewed those babies the best I could. xD
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Posted 7/5/12

hollowHERO wrote:



That kinda stuff always happened to me when I worked at a video store. One time I had this large man come in wearing a miniature cowboy hat with the string tight around his chin. He immediately went to the porn section, grabbed some dvds, and kept asking me to sort of review them for'im. xD He had to be in his late 30s so he was either trolling me or had something seriously wrong with'im. I didn't give in to the trolling, though - I reviewed those babies the best I could. xD


Heh.

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Posted 7/6/12
my friends recently got a job at subway and today was his first day working and he told me about this guy that came in and wanted a foot long sub cut into 4ths and in different bags although im sure he had a reason ive just never heard of anybody doing that before
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Posted 7/6/12 , edited 7/6/12
I work counter at a Chinese Takeaway, one day a girl with bad turrets walks in, and swore a lot. The chefs inside the kitchen aren't fluent in English but understood some of swear words. The cooks asked me why that young girl was swearing randomly for, me being rubbish at Chinese tried to explain to the cooks she had turrets but they didn't understand what it was; that was kinda a weird day for me. Oh and the drunk customers are always funny xD

I've also been hit on been two teen girls during that day, one of them said "I'd like to check out your menu and your willy!" lol how do you respond to tha?? xD
Posted 7/6/12

Maiden_aya wrote:

[I'd take that over what happened to my sister. She still works at the same company and she got a call from a man that told her "Have good sex tonight." LOLOL The call was terrible. I need to ask what was the whole story again. She had to hang up on him.


I want to hear that one. Sounds fun.
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Posted 7/6/12
Lol I was working at a candy store last year and I had the following conversation with a customer:

"Mam, do you sell chocolate penises?"

Me: "Excuse me?"

Him: "You know, penises covered in chocolate."

Me: "No. No."

Him: "Are you SURE?"

Me: "Yes."

Him: "...Alright"
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