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Is buying from Right Stuf really all that great?
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28 / F / irst
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Posted 7/5/12
I hear so many people gushing about Right Stuf. I didn't order from them for a long time, since they say they require a person to sign for the package. Me being in school, and not knowing for sure if there'd be anyone in my house when it arrived, made me put off trying them out.

Now that I have July to stay home and actually watch out for a package, I ordered a load of manga from them. Some of what I ordered is on "backorder." One has been out of print for a while, one title was released a couple months ago, one was released 2 weeks ago, and one was released a few days ago.

It seems pretty bad that they don't have manga ready for shipment by the time of the release date. I generally order from Amazon, and even though they may be a little more expensive, I often get a pre-ordered volume 2 weeks before the official release.

If the backorder doesn't change within the next 2 weeks, I'll probably have to cancel, since my housing situation could be in flux by then.

What's your experience buying from them?
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21 / M / Tiphares
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Posted 7/5/12 , edited 7/5/12
Well for me pretty good. Although I've only ordered from them once so that isn't worth much. Though, everything was packaged nicely and nothing was damaged and it came faster than the estimated time... 3-4 days earlier. You won't know for sure unless you try I guess. Heh.
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24 / M
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Posted 7/5/12
I use Rightstuff all the time. I don't think I've been asked to sign anything once.
Posted 7/5/12
i just bought a load of dvd/bd from rightstuf and its shipped and on the way to me now for $286 before i commited to buy i shopped around with my anime list for about a week and i can say that rightstuf had the best price for these dvds 9/10 times.

at other websites the same list was looking like $350+ at least not counting shipping which i got free at rightstuf. so i think its a pretty good website. admittedly this is my frit time buying directing from them but so far so good

also everything i ordered was in stock and i saved well over 30% with coupons and deals like the gotanime thing.
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Posted 7/5/12
I have ordered from them fairly regularly over the past year, and have had few problems. What problems I do end up having are always solved by communicating with them. Overall my experience is very positive, and I have gone a little out of my way on occasion to deal with them.
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40 / F
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Posted 7/5/12
you do not have to sign for their regular free shipping
it is sent through USPS

if a signature is required, it most likely is because you selected it as a shipping method
if you dont want to sign for UPS packages then you need to take care of a waiver with UPS - not rightstuf

as for backorder items...
only order manga from them in bulk as long as you dont mind waiting

the way they work is - they take large orders at once
that is why u get the 40% off sale or whatever
they may not actually have the items in stock

it can take 3-4 weeks for items to come back in stock from the manufacturer
I ordered a bluray once through them and it took a month and a half

with late preorders (few weeks before release), again you may be dealing with a large back order wait time
my puella magica took a while to get, however, I preordered anohana this wekeend and it has already shippied before release
so it just varies

if you need something soon, best to check amazon or another bulk bookstore
you may also check gohastings.com or halfpricebooks.com



Posted 7/5/12
I don't know if they do this anymore but I remember when they had the occasional DVD sale where you could buy 25 DVDs for $100. I loved those sales. x.x
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68 / M / Columbia, MO
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Posted 7/5/12
Manga is a problem and that might be a universal issue with US suppliers. If you don't mind it being pre-owned manga via Amazon is less expensive than RightStuf.

As for DVDs and BDs they're terrific. If you "accidentally" buy a DVD right before a sale and you tell them so in the customer service correspondence section (have order number, etc. handy) they will refund difference back to your cc or bank account. It has to be within a reasonable time frame though (less than 30 days).

RightStuf will return your emails and be fairly polite about it. The only snafu I encountered this year with TRSI was the PS&G Demon Sisters wall scroll. I asked about it since wholesalers had it listed in their dealer stocks. The response was lukewarm since TRSI uses a different wholesaler. I asked them to notify me when their stock came in. They didn't. Stock on hand was sold out when I did realize TRSI had them. No biggie though, eventually got the scroll from their re-order. I stayed with TRSI because their cost was still less than other sources.

Highly recommend RightStuf. Do shop around. Their anime figurines are high compared to other vendors.
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31 / M
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Posted 7/5/12 , edited 7/5/12
I buy all my anime through Right Stuf. I have never had a problem with shipping and their prices are to die for. I always get great deals unlike when I go to anime conventions or just to a local anime store. Shop on Right Stuf if you want cheap anime! :3
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27 / F / Wisconsin
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Posted 7/5/12
I recently started buying through rightstuf ever since tokyopop struck a deal with them about releasing the hetalia manga through their site and shipping is fast! it takes 3 days to get to my house with the USPS rate I love their bargain bin I got a load of stuff from there for only $50 and pre ordered items seem to ship a lot earlier than the given release date I stopped buying my anime through amazon and went to rightstuf since they seem to be cheaper. I was turned off by the whole signing packages when i first heard about rightstuf, but i haven't had to sign one yet.
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35 / M / Staten Island, NY...
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Posted 7/5/12
I only use Right Stuf and Amazon to order amine. Both are excellent places.
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35 / M / Construction land!
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Posted 7/5/12
As someone who easily spends north of $1000/year at RightStuf, yes, it's a great place! Their everyday prices are good, but the sales are what really keep me shopping there. (Though as a note, the 25 for $100 sales haven't happened in a few years. It's all just put into the bargain bin at a good price instead. Some leftovers from those sales are still there...) People have commented on the lack of needing a signature already, so I won't go into that, other than to add that I've never had to sign either.

I'll start at preorders. Unless the product has a hard date (ala Disney), they will ship it once they're received in the warehouse. The earliness will vary by publisher; Sentai and Nozomi are known for shipping up to a month early, others, like DMP, might be pretty close to the release date. Orders are filled on a first-come, first-served basis, though if you order a few weeks before release, you should get it from their initial order, barring short ships from the provider.

Now, backorders. Books are slower to restock everywhere, this is true for all retailers. And shipment around release is spotty with everyone, though I've found tRSi most consistant with preorder shipping by release. (I've actually preordered some manga from Amazon, and not had them ship until a month and a half AFTER release date.) I'm assuming you've placed your order recently; as their in-stock sale just ended. Buying in-stock manga during that sale usually gets them for about 40% off the cover price (with Got Anime), so a lot of manga fans buy at this time. May I ask which company publishes your books? Viz is pretty good about restocking, as is Yen Press. (BTW, a Yen Press sale just started, so they may take a bit longer to come in now...) Kodansha and Dark Horse seem to be the most random, and DMP, well... if you're not Akadot, is slow.

Non-book items tend to restock pretty quickly, though again, there may be a bit longer of a delay if you're ordering right after a sale. tRSi does get on companies about restocking in a timely manner; they actually cancelled all merchandise contracts with ODM for being unable to fill some orders for months. (Everything left from ODM is now while supplies last.) Great Eastern may take a bit longer due to the more varied nature of their products, but if they're still in print, should be back within a week or so. DVD restocks should only be a few days, though with both Bandai and Media Blasters being slower in shipping restocks, they may also take longer. Of course, there are always exceptions; sometimes the manufacturer is out at the wholesale level, and they find errors in their replenishment. When in doubt, you can always contact their customer service department.

And this brings me to their service. I think I may have had... 2 problems in the years (umm, decade?) I've been buying from them. Both times I've contacted their CS department, and had it resolved in 24 hours. They have a slogan: "We're Different. We Care." And they mean it; if you feel their customer service isn't giving you service, their President and CEO would like to know about it.
5180 cr points
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28
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Posted 7/6/12
TRSI is pretty nice. In regards to the shipping times, they recommend making two different purchases if there are some things that are in stock and some that are on back order/pre-order, since they like to ship an order all at once. So they might have that new item but will not send it out either until the order is complete or a certain amount of time has passed(not sure how long it is). If you check the order's status it'll say "reserved for order" if that's the case.
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31 / M / Indiana
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Posted 7/6/12
I've spent a shameful amount of money there and I've never had any real problems and the few problems I've had were either thanks to USPS itself or an anime company 'Usually Sentai' trying to collect money really early for pre-orders. Other than that no problems. I use them today.
Posted 7/6/12
I've shopped online in many places for lots of things, and TRSI is definitely among one of the best. Their customer service is one of the few that actually feel close.

I don't buy anime anymore though. Streaming gets all my support.
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