1005 cr points
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I can't even get my videos to play at all on my ps3...don't know what's wrong
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Customer Support Manager
22076 cr points
Send Message: 32 / M / San Francisco
 Online
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Spoiler Alert! Click to show or hide mjamesrocks wrote:
I can't even get my videos to play at all on my ps3...don't know what's wrong
What happens when you try to watch?
I see you have a Drama Trial. So only Drama will work.
We're currently re-encoding our Drama Library, so once things start working if things are herky jerky, it's because of that.
Is your PS3 on Wi Fi or is it hardwired?
Can you please go to my prior post and try setting up Static IP and Automatic DNS on your PS3?
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4039 cr points
Send Message: 24 / M
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Spoiler Alert! Click to show or hide Bjaker wrote:
Spoiler Alert! Click to show or hide zbf wrote:
Spoiler Alert! Click to show or hide Bjaker wrote:
Spoiler Alert! Click to show or hide zbf wrote:
Spoiler Alert! Click to show or hide Bjaker wrote:
Spoiler Alert! Click to show or hide zbf wrote:
What I don't understand is why the app was working great before, but ever since they got done reencoding the anime, I have trouble trying to watch anything now. It's super laggy and buffers slowly. I'll pause it and let it buffer, but only get half a minute from waiting five minutes.
Like most people, I could just go to another site and watch this stuff for free, but I really do think having it on my PS3 and watching it on my big tv while in bed or something is worth paying for, so I really hope this all gets straightened out soon.
Can you please run the following tests (From your Computer) and send me the results?
http://www.crunchyroll.com/help?topic=video#5.1
Rather than : cp150757.edgefcs.net
Can you please use : v1.lln.crunchyroll.com
I didn't know if you wanted me to post in on here, or PM you. So, I did both.
Spoiler Alert! Click to show or hide Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\Matt>v1.lln.crunchyroll.com
'v1.lln.crunchyroll.com' is not recognized as an internal or external command,
operable program or batch file.
C:\Users\Matt>nslookup v1.lln.crunchyroll.com
Server: UnKnown
Address: 192.168.1.1
Non-authoritative answer:
Name: crunchy.vo.llnwd.net
Addresses: 68.142.118.4
68.142.118.254
Aliases: v1.lln.crunchyroll.com
C:\Users\Matt>ping v1.lln.crunchyroll.com
Pinging crunchy.vo.llnwd.net [68.142.118.4] with 32 bytes of data:
Request timed out.
Reply from 68.142.118.4: bytes=32 time=14ms TTL=59
Reply from 68.142.118.4: bytes=32 time=12ms TTL=59
Reply from 68.142.118.4: bytes=32 time=21ms TTL=59
Ping statistics for 68.142.118.4:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 12ms, Maximum = 21ms, Average = 15ms
C:\Users\Matt>tracert v1.lln.crunchyroll.com
Tracing route to crunchy.vo.llnwd.net [68.142.118.254]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.1.1
2 10 ms 16 ms 12 ms 10.1.16.1
3 10 ms 10 ms 15 ms 68.1.8.49
4 9 ms 11 ms 10 ms macnhdrj02-xe030.0.rd.mc.cox.net [68.1.8.69]
5 12 ms 12 ms 13 ms maribprj01-ae1.0.rd.at.cox.net [68.1.0.41]
6 * 14 ms 13 ms cdn-68-142-118-254.atl1.llnw.net [68.142.118.254
]
Trace complete
C:\Users\Matt> .
Can you tell me if you currently have your PS3 set up for Automatic DNS and Static IP?
I've never set up a Static IP for it, so I would guess it's set up for Automatic DNS.
Okay, let's give this a try first.
To set a Static IP:
http://portforward.com/networking/staticip-ps3-playstation-3.htm
To set Automatic DNS:
http://manuals.playstation.net/document/en/ps3/current/settings/connectadvance.html
Also, is the machine wired or on Wi Fi? (Don't remember if this was mentioned earlier, but I didn't see it!)
My connection is WiFi, but it shouldn't be a problem, because the CR iOS app works perfectly not to mention all the other apps on my PS3.
I set up a Static IP address, and forwarded my ports. The whole app now seems to be a little slower especially with loading the shows and episodes. But the shows seem to be having less lag but still enough to make it hard to watch, and that's if it does play. Now, clicking a show goes to a black screen and crashes the app or doesn't load play at all most of the time. Overall, it's very hit or miss right now.
Sorry, this problem seems to be getting worse, and thanks for being patient with helping. I know the app is still very new.
PS: The one episode I seem to be having the most problem with is SAO Ep 8. No matter what, it stops/lags at 5/6 seconds like clock work, and then becomes unwatchable due to lag/buffering. I don't know if maybe that info will help.
|
|
Customer Support Manager
22076 cr points
Send Message: 32 / M / San Francisco
Online
|
Spoiler Alert! Click to show or hide zbf wrote:
Spoiler Alert! Click to show or hide Bjaker wrote:
Spoiler Alert! Click to show or hide zbf wrote:
Spoiler Alert! Click to show or hide Bjaker wrote:
Spoiler Alert! Click to show or hide zbf wrote:
Spoiler Alert! Click to show or hide Bjaker wrote:
Spoiler Alert! Click to show or hide zbf wrote:
What I don't understand is why the app was working great before, but ever since they got done reencoding the anime, I have trouble trying to watch anything now. It's super laggy and buffers slowly. I'll pause it and let it buffer, but only get half a minute from waiting five minutes.
Like most people, I could just go to another site and watch this stuff for free, but I really do think having it on my PS3 and watching it on my big tv while in bed or something is worth paying for, so I really hope this all gets straightened out soon.
Can you please run the following tests (From your Computer) and send me the results?
http://www.crunchyroll.com/help?topic=video#5.1
Rather than : cp150757.edgefcs.net
Can you please use : v1.lln.crunchyroll.com
I didn't know if you wanted me to post in on here, or PM you. So, I did both.
Spoiler Alert! Click to show or hide Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\Matt>v1.lln.crunchyroll.com
'v1.lln.crunchyroll.com' is not recognized as an internal or external command,
operable program or batch file.
C:\Users\Matt>nslookup v1.lln.crunchyroll.com
Server: UnKnown
Address: 192.168.1.1
Non-authoritative answer:
Name: crunchy.vo.llnwd.net
Addresses: 68.142.118.4
68.142.118.254
Aliases: v1.lln.crunchyroll.com
C:\Users\Matt>ping v1.lln.crunchyroll.com
Pinging crunchy.vo.llnwd.net [68.142.118.4] with 32 bytes of data:
Request timed out.
Reply from 68.142.118.4: bytes=32 time=14ms TTL=59
Reply from 68.142.118.4: bytes=32 time=12ms TTL=59
Reply from 68.142.118.4: bytes=32 time=21ms TTL=59
Ping statistics for 68.142.118.4:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 12ms, Maximum = 21ms, Average = 15ms
C:\Users\Matt>tracert v1.lln.crunchyroll.com
Tracing route to crunchy.vo.llnwd.net [68.142.118.254]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.1.1
2 10 ms 16 ms 12 ms 10.1.16.1
3 10 ms 10 ms 15 ms 68.1.8.49
4 9 ms 11 ms 10 ms macnhdrj02-xe030.0.rd.mc.cox.net [68.1.8.69]
5 12 ms 12 ms 13 ms maribprj01-ae1.0.rd.at.cox.net [68.1.0.41]
6 * 14 ms 13 ms cdn-68-142-118-254.atl1.llnw.net [68.142.118.254
]
Trace complete
C:\Users\Matt> .
Can you tell me if you currently have your PS3 set up for Automatic DNS and Static IP?
I've never set up a Static IP for it, so I would guess it's set up for Automatic DNS.
Okay, let's give this a try first.
To set a Static IP:
http://portforward.com/networking/staticip-ps3-playstation-3.htm
To set Automatic DNS:
http://manuals.playstation.net/document/en/ps3/current/settings/connectadvance.html
Also, is the machine wired or on Wi Fi? (Don't remember if this was mentioned earlier, but I didn't see it!)
My connection is WiFi, but it shouldn't be a problem, because the CR iOS app works perfectly not to mention all the other apps on my PS3.
I set up a Static IP address, and forwarded my ports. The whole app now seems to be a little slower especially with loading the shows and episodes. But the shows seem to be having less lag but still enough to make it hard to watch, and that's if it does play. Now, clicking a show goes to a black screen and crashes the app or doesn't load play at all most of the time. Overall, it's very hit or miss right now.
Sorry, this problem seems to be getting worse, and thanks for being patient with helping. I know the app is still very new.
PS: The one episode I seem to be having the most problem with is SAO Ep 8. No matter what, it stops/lags at 5/6 seconds like clock work, and then becomes unwatchable due to lag/buffering. I don't know if maybe that info will help.
Can you please walk me through some specific examples of what you're doing to get crashes.
Also, I had a user who was having terrible issues with the PS3 app until he ran a wire to his machine. So it can make a difference.
|
4039 cr points
Send Message: 24 / M
Offline
|
Spoiler Alert! Click to show or hide Bjaker wrote:
Spoiler Alert! Click to show or hide zbf wrote:
Spoiler Alert! Click to show or hide Bjaker wrote:
Spoiler Alert! Click to show or hide zbf wrote:
Spoiler Alert! Click to show or hide Bjaker wrote:
Spoiler Alert! Click to show or hide zbf wrote:
Spoiler Alert! Click to show or hide Bjaker wrote:
Spoiler Alert! Click to show or hide zbf wrote:
What I don't understand is why the app was working great before, but ever since they got done reencoding the anime, I have trouble trying to watch anything now. It's super laggy and buffers slowly. I'll pause it and let it buffer, but only get half a minute from waiting five minutes.
Like most people, I could just go to another site and watch this stuff for free, but I really do think having it on my PS3 and watching it on my big tv while in bed or something is worth paying for, so I really hope this all gets straightened out soon.
Can you please run the following tests (From your Computer) and send me the results?
http://www.crunchyroll.com/help?topic=video#5.1
Rather than : cp150757.edgefcs.net
Can you please use : v1.lln.crunchyroll.com
I didn't know if you wanted me to post in on here, or PM you. So, I did both.
Spoiler Alert! Click to show or hide Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\Matt>v1.lln.crunchyroll.com
'v1.lln.crunchyroll.com' is not recognized as an internal or external command,
operable program or batch file.
C:\Users\Matt>nslookup v1.lln.crunchyroll.com
Server: UnKnown
Address: 192.168.1.1
Non-authoritative answer:
Name: crunchy.vo.llnwd.net
Addresses: 68.142.118.4
68.142.118.254
Aliases: v1.lln.crunchyroll.com
C:\Users\Matt>ping v1.lln.crunchyroll.com
Pinging crunchy.vo.llnwd.net [68.142.118.4] with 32 bytes of data:
Request timed out.
Reply from 68.142.118.4: bytes=32 time=14ms TTL=59
Reply from 68.142.118.4: bytes=32 time=12ms TTL=59
Reply from 68.142.118.4: bytes=32 time=21ms TTL=59
Ping statistics for 68.142.118.4:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 12ms, Maximum = 21ms, Average = 15ms
C:\Users\Matt>tracert v1.lln.crunchyroll.com
Tracing route to crunchy.vo.llnwd.net [68.142.118.254]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.1.1
2 10 ms 16 ms 12 ms 10.1.16.1
3 10 ms 10 ms 15 ms 68.1.8.49
4 9 ms 11 ms 10 ms macnhdrj02-xe030.0.rd.mc.cox.net [68.1.8.69]
5 12 ms 12 ms 13 ms maribprj01-ae1.0.rd.at.cox.net [68.1.0.41]
6 * 14 ms 13 ms cdn-68-142-118-254.atl1.llnw.net [68.142.118.254
]
Trace complete
C:\Users\Matt> .
Can you tell me if you currently have your PS3 set up for Automatic DNS and Static IP?
I've never set up a Static IP for it, so I would guess it's set up for Automatic DNS.
Okay, let's give this a try first.
To set a Static IP:
http://portforward.com/networking/staticip-ps3-playstation-3.htm
To set Automatic DNS:
http://manuals.playstation.net/document/en/ps3/current/settings/connectadvance.html
Also, is the machine wired or on Wi Fi? (Don't remember if this was mentioned earlier, but I didn't see it!)
My connection is WiFi, but it shouldn't be a problem, because the CR iOS app works perfectly not to mention all the other apps on my PS3.
I set up a Static IP address, and forwarded my ports. The whole app now seems to be a little slower especially with loading the shows and episodes. But the shows seem to be having less lag but still enough to make it hard to watch, and that's if it does play. Now, clicking a show goes to a black screen and crashes the app or doesn't load play at all most of the time. Overall, it's very hit or miss right now.
Sorry, this problem seems to be getting worse, and thanks for being patient with helping. I know the app is still very new.
PS: The one episode I seem to be having the most problem with is SAO Ep 8. No matter what, it stops/lags at 5/6 seconds like clock work, and then becomes unwatchable due to lag/buffering. I don't know if maybe that info will help.
Can you please walk me through some specific examples of what you're doing to get crashes.
Also, I had a user who was having terrible issues with the PS3 app until he ran a wire to his machine. So it can make a difference.
Yeah, I may take my PS3 and plug into my modem later, and see if that makes a difference.
Specific examples:
If Popular doesn't show anything (because it won't load), I'll scroll down to Simulcast where it usually does show everything.
If the episodes from a show (that I clicked through the Popular area) doesn't load, I can go to Simulcast and click on the show through there where it will load.
Clicking on an episode, the loading circle appears, but the app pauses/crashes and then it resumes without actually starting the show.
If I try that again, the show will work but buffer really badly.
That pretty much covers it. If the app does crash and goes back to the XMB, it's pretty rarely.
|
|
Customer Support Manager
22076 cr points
Send Message: 32 / M / San Francisco
Online
|
Spoiler Alert! Click to show or hide zbf wrote:
Spoiler Alert! Click to show or hide Bjaker wrote:
Spoiler Alert! Click to show or hide zbf wrote:
Spoiler Alert! Click to show or hide Bjaker wrote:
Spoiler Alert! Click to show or hide zbf wrote:
Spoiler Alert! Click to show or hide Bjaker wrote:
Spoiler Alert! Click to show or hide zbf wrote:
Spoiler Alert! Click to show or hide Bjaker wrote:
Spoiler Alert! Click to show or hide zbf wrote:
What I don't understand is why the app was working great before, but ever since they got done reencoding the anime, I have trouble trying to watch anything now. It's super laggy and buffers slowly. I'll pause it and let it buffer, but only get half a minute from waiting five minutes.
Like most people, I could just go to another site and watch this stuff for free, but I really do think having it on my PS3 and watching it on my big tv while in bed or something is worth paying for, so I really hope this all gets straightened out soon.
Can you please run the following tests (From your Computer) and send me the results?
http://www.crunchyroll.com/help?topic=video#5.1
Rather than : cp150757.edgefcs.net
Can you please use : v1.lln.crunchyroll.com
I didn't know if you wanted me to post in on here, or PM you. So, I did both.
Spoiler Alert! Click to show or hide Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\Matt>v1.lln.crunchyroll.com
'v1.lln.crunchyroll.com' is not recognized as an internal or external command,
operable program or batch file.
C:\Users\Matt>nslookup v1.lln.crunchyroll.com
Server: UnKnown
Address: 192.168.1.1
Non-authoritative answer:
Name: crunchy.vo.llnwd.net
Addresses: 68.142.118.4
68.142.118.254
Aliases: v1.lln.crunchyroll.com
C:\Users\Matt>ping v1.lln.crunchyroll.com
Pinging crunchy.vo.llnwd.net [68.142.118.4] with 32 bytes of data:
Request timed out.
Reply from 68.142.118.4: bytes=32 time=14ms TTL=59
Reply from 68.142.118.4: bytes=32 time=12ms TTL=59
Reply from 68.142.118.4: bytes=32 time=21ms TTL=59
Ping statistics for 68.142.118.4:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 12ms, Maximum = 21ms, Average = 15ms
C:\Users\Matt>tracert v1.lln.crunchyroll.com
Tracing route to crunchy.vo.llnwd.net [68.142.118.254]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.1.1
2 10 ms 16 ms 12 ms 10.1.16.1
3 10 ms 10 ms 15 ms 68.1.8.49
4 9 ms 11 ms 10 ms macnhdrj02-xe030.0.rd.mc.cox.net [68.1.8.69]
5 12 ms 12 ms 13 ms maribprj01-ae1.0.rd.at.cox.net [68.1.0.41]
6 * 14 ms 13 ms cdn-68-142-118-254.atl1.llnw.net [68.142.118.254
]
Trace complete
C:\Users\Matt> .
Can you tell me if you currently have your PS3 set up for Automatic DNS and Static IP?
I've never set up a Static IP for it, so I would guess it's set up for Automatic DNS.
Okay, let's give this a try first.
To set a Static IP:
http://portforward.com/networking/staticip-ps3-playstation-3.htm
To set Automatic DNS:
http://manuals.playstation.net/document/en/ps3/current/settings/connectadvance.html
Also, is the machine wired or on Wi Fi? (Don't remember if this was mentioned earlier, but I didn't see it!)
My connection is WiFi, but it shouldn't be a problem, because the CR iOS app works perfectly not to mention all the other apps on my PS3.
I set up a Static IP address, and forwarded my ports. The whole app now seems to be a little slower especially with loading the shows and episodes. But the shows seem to be having less lag but still enough to make it hard to watch, and that's if it does play. Now, clicking a show goes to a black screen and crashes the app or doesn't load play at all most of the time. Overall, it's very hit or miss right now.
Sorry, this problem seems to be getting worse, and thanks for being patient with helping. I know the app is still very new.
PS: The one episode I seem to be having the most problem with is SAO Ep 8. No matter what, it stops/lags at 5/6 seconds like clock work, and then becomes unwatchable due to lag/buffering. I don't know if maybe that info will help.
Can you please walk me through some specific examples of what you're doing to get crashes.
Also, I had a user who was having terrible issues with the PS3 app until he ran a wire to his machine. So it can make a difference.
Yeah, I may take my PS3 and plug into my modem later, and see if that makes a difference.
Specific examples:
If Popular doesn't show anything (because it won't load), I'll scroll down to Simulcast where it usually does show everything.
If the episodes from a show (that I clicked through the Popular area) doesn't load, I can go to Simulcast and click on the show through there where it will load.
Clicking on an episode, the loading circle appears, but the app pauses/crashes and then it resumes without actually starting the show.
If I try that again, the show will work but buffer really badly.
That pretty much covers it. If the app does crash and goes back to the XMB, it's pretty rarely.
Okay, so the pause is upon selecting an episode to play.
It pauses for about fifteen seconds then goes back to the episode description page.
These are connection issues.
Can you try a hardline and see if that helps?
|
1017 cr points
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PS3 information: The Playstation I have is a pre-slim model that holds 80gbs. I'm in America.
Extra: I'm using the free trial at the moment, so I'm not sure if any of the problems are caused by it.
Problems with the app:
-The service is incredibly slow. It takes me a minimum of 15 minutes just to watch 5 minutes of a show...and that's if I decide to just endure the constant stopping. This said, I'm not sure if it is just my internet connection...I checked and my connection seems good, but I'm not entirely sure.
-Almost every episode, the service stops abruptly in a random part to skip to the next episode in the series. This happens once in every episode I've started. It causes me to start back at the beginning of the episode and suffer through another section of performance issues to get back to where I started.
-It crashed once during a search for "Nichijou."
-Put these together and you get an almost unusable service on my side. I know that it's still a new app and it will take time to buff it out, but right now, it's not giving me the time of day.
|
|
Customer Support Manager
22076 cr points
Send Message: 32 / M / San Francisco
Online
|
Spoiler Alert! Click to show or hide BRCF wrote:
PS3 information: The Playstation I have is a pre-slim model that holds 80gbs. I'm in America.
Extra: I'm using the free trial at the moment, so I'm not sure if any of the problems are caused by it.
Problems with the app:
-The service is incredibly slow. It takes me a minimum of 15 minutes just to watch 5 minutes of a show...and that's if I decide to just endure the constant stopping. This said, I'm not sure if it is just my internet connection...I checked and my connection seems good, but I'm not entirely sure.
-Almost every episode, the service stops abruptly in a random part to skip to the next episode in the series. This happens once in every episode I've started. It causes me to start back at the beginning of the episode and suffer through another section of performance issues to get back to where I started.
-It crashed once during a search for "Nichijou."
-Put these together and you get an almost unusable service on my side. I know that it's still a new app and it will take time to buff it out, but right now, it's not giving me the time of day.
Wired or Wi Fi?
If Wi Fi what is the signal strength?
|
1017 cr points
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It's a Wi Fi connection.
Depending on the time of day and connection I'm using, it ranges from 60-80%. Is that bad in terms of using the app?
Also..Does the show ending abruptly to change episodes relate to the connection? Or is that something else?
|
7005 cr points
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New member to crunchy roll... having issue when playing more than one episode it starts to get choppy. I'm on a wireless connection, PS3 Slim. Would going wired help? Also it would be nice if there was a resume option instead of having to restart episodes and a way to choose resolution playback.
|
|
Customer Support Manager
22076 cr points
Send Message: 32 / M / San Francisco
Online
|
Spoiler Alert! Click to show or hide BRCF wrote:
It's a Wi Fi connection.
Depending on the time of day and connection I'm using, it ranges from 60-80%. Is that bad in terms of using the app?
Also..Does the show ending abruptly to change episodes relate to the connection? Or is that something else?
somegooddude wrote:
New member to crunchy roll... having issue when playing more than one episode it starts to get choppy. I'm on a wireless connection, PS3 Slim. Would going wired help? Also it would be nice if there was a resume option instead of having to restart episodes and a way to choose resolution playback.
It does tend to be a more reliable experience when wired. That said, you can also make sure there's not a lot of crazy stuff going on on your network.
The abrupt end / skip to the next episode is the device losing connection and then thinking the episode is over.
I'll pass along the feedback for Resume.
We're working on a way to choose resolution.
|
7022 cr points
Send Message: 30 / F / Indiana
Offline
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I use Crunchyroll on my smart phone and on ps3. I noticed that some shows and movies available on my phone are not on ps3. Why is this? I can see the shows on my history but they will not play on the ps3 version nor do they appear when you search for them. On my phone however they play fine and do show up when searched for. Two examples are Hansel and Gretel and Astarottes Toy. Please help! I'd much rather watch them through my ps3 on a big screen.
|
1017 cr points
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Okay then. So it's probably just my PS3's connection. Well, thanks bunches for paying attention to the feedback. It really helps.
|
7007 cr points
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I'm noticing a strange problem with the "Kurokami The Animation" series on
PS3. Every episode is very glitchy, and tends to pause and speed up
randomly as you are watching it. The video sometimes freezes while the
audio continues. What is stranger, is if you rewind and re-watch that
section, it does the exact same thing it did the previous time, so it's
not a random glitch. It's more like the anime source itself is broken
somehow.
Additionally, When I try to click "videos" on Tower of Druaga, The Aegis
of URUK, it gives me an error message and says to try again later.
|
47010 cr points
Send Message: 40 / M
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After using the crunchyroll app on ps3 for week, it finally crashed. I tried reinstalling the program but still failed. Is anyone experiencing it?
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