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PlayStation 3
23110 cr points
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Posted 9/16/12 , edited 9/16/12
Any reason why wouldn't this app support digital audio output?

Pretty infuriating.
18022 cr points
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31 / F / Indiana
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Posted 9/16/12 , edited 9/16/12
Haven't had crunchyroll long but as of last night every video I try to play on my ps3 is very choppy. When I first began using crunchyroll on ps3 earlier in the week all videos played perfectly. I feel like all I've done since I joined is ask customer service questions. I'm using a slim ps3 I purchased last year. I have a wireless connection but have a Cisco router thats less than a year old. I have Comcasts fastest cable internet service. I'm able to stream Netflix and hulu perfectly. No other devices were even using the network. Just a little frustrated because my first 5 videos played beautifully now every video is choppy. Even tried going back and playing videos that worked perfectly. Now they are choppy and it takes me like an hour to watch a 26 minute episode. The videos still workfine on my smart phone and laptop. Please tell me how this can be solved.

Edit: Now its getting worse. Some videos won't even start. I play a video and the circle icon in the bottom right spins then I'm returned to the menu screen. One video appeared to start then just gave me a black screen and I had to restart my ps3.
53753 cr points
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26 / M / San Antonio
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Posted 9/16/12

Lyphen wrote:

Any reason why wouldn't this app support digital audio output?

Pretty infuriating.


What do you mean? The app works just fine over the Digital Optical Output (Toslink) for me.
11020 cr points
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29 / F / USA
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Posted 9/16/12 , edited 9/16/12
Can't get any videos to work at all on this app...

when I try to watch anything (I went through and attempted with a variety of different titles, anime, drama, simulcasts, PVs, etc) it sits there loading endlessly on a black screen and never starts to play.

Using a PS3 120gb, latest firmware, with a wired broadband connection that plays Netflix and Amazon Video perfectly.
20014 cr points
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Posted 9/16/12
I"m currently trying to watch on my PS3 slim it was working before but now when i start a show nothing happens then it will play about 8 seconds before it stops completely. I have a 160 gig slim model using wifi if that helps. It use to work just fine before this problem.
13979 cr points
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M / 20.0167° N, 155.6...
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Posted 9/16/12
Can't watch any shows on ps3
20014 cr points
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Posted 9/17/12
Still cant watch anything on my PS3 either it sucks because I got the app the day it came out, subscribed and it worked fine . And now out of nowhere since about 5 or 6 days ago i haven't been able to watch anything. I really enjoy being able to watch all of the great anime from my PS3 but this really has me thinking of unsubscribing. I really like the service too, so I hope this gets worked out soon...
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Bjaker 
36411 cr points
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34 / M / San Francisco
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Posted 9/17/12


Let's try setting up Static IP and Automatic DNS to see if this resolves the issue.

To set a Static IP:
http://portforward.com/networking/staticip-ps3-playstation-3.htm

To set Automatic DNS:
http://manuals.playstation.net/document/en/ps3/current/settings/connectadvance.html
13979 cr points
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M / 20.0167° N, 155.6...
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Posted 9/17/12
I did that. It plays half of the shows. I the older ones play. The as for some of the simulcast. It doesn't
18022 cr points
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31 / F / Indiana
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Posted 9/17/12
If adjusting our settings were the issue why WOULD it have worked perfectly for a few days and now it doesn't? That just doesn't make any sense. A lot of people are having the same problem.
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Bjaker 
36411 cr points
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34 / M / San Francisco
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Posted 9/17/12


Hi.

I don't know.

I'm trying to help you.

We've not been on this system very long so it's not like I have all the answers up my sleeve.

Did you try making the adjustments / did it or did it not help?
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Bjaker 
36411 cr points
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34 / M / San Francisco
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Posted 9/17/12


Can you give me some examples of videos you're having issues with?
13979 cr points
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M / 20.0167° N, 155.6...
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Posted 9/17/12
I've noticed simulcast shows..... SAO, and the ambition of nobuna, and and La arcana family...Weren't playing......On either ps3 or my different android tablets. I today I was able to view the ambition of oda nobuna and La arcana famigla
3093 cr points
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37 / M / orlando, FL.
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Posted 9/17/12
ps3 fatty originally 60g now has 320
wired connection speed 16+ but ps3 browser says 40megs+ via speakeasy speedtest and speedtest.net
problems include out of sync audio/video choppy
hunter x hunter videos disappeared
champione episode 11 will not play at all
oda nobuna is extremely laggy
do i need to continue?
22057 cr points
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38 / M
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Posted 9/17/12

lotusmoontide wrote:

If adjusting our settings were the issue why WOULD it have worked perfectly for a few days and now it doesn't? That just doesn't make any sense. A lot of people are having the same problem.


DNS can be a fickle lady, especially when dealing with content distribution networks. Bjaker's suggestions aren't that unreasonable a debugging step, especially since there's been a minor firmware update recently.

Out of curiosity, are people who are having trouble with the Crunchyroll app also having trouble with the new Youtube app? Are any of you using OpenDNS?
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