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Posted 2/24/13


Any word on these issues yet; are they at least being looked in to or what?

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Posted 2/26/13

Strid_ wrote:



Any word on these issues yet; are they at least being looked in to or what?



By the sound of it most of these issues stem from the same overarching problem of poor app performance (also I think someone mentioned there is a confirmed memory leak in one of their posts). So until they release a patch these issues there really isn't much else that can be done. I'd love it if the app worked flawlessly like most of the other services like Amazon, Netflix, and Hulu as I use CR far more than any of them.
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Bjaker 
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Posted 2/27/13


They are being worked on for the next patch.
That said.... I have no idea when that patch will be coming out.
But I do know a patch is being worked on!
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Bjaker 
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Posted 2/27/13
Sorry that I haven't popped in recently!
Things have been increasingly busy with the release of the Xbox app, our Store and adding the ability to contact us directly from the iOS apps.
E-Mail will continue to be the fastest way to get official support from CR Staff.
Just use the 'Contact Us' link at the bottom of the page.

Best,
-Baker

(I should be getting some more help soon! / CS Group is going to expand beyond 1.5 people.)
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Posted 2/27/13 , edited 2/27/13
Crunchyroll seems to think my TV is widescreen when in fact it is an old 4:3 CRT.
This isn't a big deal when I'm playing widescreen anime, but when I'm watching older 4:3 SD anime I get black bars on the sides and top and bottom.
Also the UI is very hard to read.

Is this just because Crunchyroll doesn't support SDTVs or is there something I'm missing? Upgrading my TV is not an option.
The Wise Wizard
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Posted 2/28/13

blarg189 wrote:

Crunchyroll seems to think my TV is widescreen when in fact it is an old 4:3 CRT.
This isn't a big deal when I'm playing widescreen anime, but when I'm watching older 4:3 SD anime I get black bars on the sides and top and bottom.
Also the UI is very hard to read.

Is this just because Crunchyroll doesn't support SDTVs or is there something I'm missing? Upgrading my TV is not an option.

Is your Playstation 3 set to account for your TV being 4:3? (If this is the problem, I would expect you to have the same issue with 4:3 content from other video services, and 16:9 content to look horizontally compressed).

Have you gone into the Settings (hit the triangle button and look toward the right side for the proper selection) to see if the CR app has a setting for the aspect ratio of your display?

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Posted 2/28/13

TheAncientOne wrote:
Is your Playstation 3 set to account for your TV being 4:3? (If this is the problem, I would expect you to have the same issue with 4:3 content from other video services, and 16:9 content to look horizontally compressed).

Have you gone into the Settings (hit the triangle button and look toward the right side for the proper selection) to see if the CR app has a setting for the aspect ratio of your display?



My PS3 is set to 480i. Games, Netflix, and DVDs/Blu-Rays all run at the proper aspect ratio.
I tried going into the Crunchyroll settings but there is literally only an option to log out, nothing else. It's bizarre.
Thanks for your help
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Bjaker 
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Posted 2/28/13


We're looking into this!
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Posted 2/28/13
I've been having problems with starting the crunchyroll app on my ps3. It will first go to the grey log in screen and do the circle loading thing. Afterwards, the screen just turns black. I cannot push any buttons to quit the task nor can I do anything other than to go up to my ps3 and push the power button. Please help!
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Posted 2/28/13

manguyen235 wrote:

I've been having problems with starting the crunchyroll app on my ps3. It will first go to the grey log in screen and do the circle loading thing. Afterwards, the screen just turns black. I cannot push any buttons to quit the task nor can I do anything other than to go up to my ps3 and push the power button. Please help!


I am having the same issue for 2 days now.
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Posted 2/28/13
I'm on a slim 120gb PS3 with two issues:

1) If I quickly scroll through the video list (tapping left and right) of some series, the player will crash on me. This happens for sure with Chihayafuru and Galaxy Express 999.

2) Galaxy Express 999 streams regularly die on me and then skip to the next episode
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Posted 2/28/13 , edited 3/1/13
As some of the previous posters have noted, my PS3 is starting to go into the black screen at random while I browse through crunchyroll. Once on the black screen, the only thing to get out of that black screen is to turn off the PS3. I have the 60 GB model. I've noticed the problem the past two days. At first, the black screen would appear as soon as I launched the application. The next day or two, I went into crunchyroll, but I noticed I was logged out, so I logged back in, and then while browsing the episodes, black screen. I haven't been able to successfully watch anything these past couple days, more of afraid or annoyed at what the black screen could be doing to my PS3, or the thought that my PS3 is the problem.

I've been using crunchyroll a lot on my PS3, so I'm a bit surprised this has been happening recently. Was there a new update recently that has slipped my mind??

Edit - I watched part of an episode last night, so I guess it can still work. But I made sure to only go through a few episodes to get to the episode I was watching. I remember last time it froze, I was trying to watch Naruto, so maybe trying to skip through all those episodes to get to the 170s was too much.
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Posted 2/28/13
I've had some crashing issues as well when scrolling through episodes. It's always only on the first time I start up my PS3 and launch the app. After one reboot, it works fine...weird, I know.

I'm sure you guys know about all the major issues, but there's one small issue I have with the app's search function. Searching by genre yields shows that I assume are part of the Crunchyroll catalog, but not available in my region? (US). Not a HUGE problem, but I got really psyched when I saw a bunch of Gundam series' listed on the PS3 that I didn't see listed on the website, and then bummed when I realized they won't actually work for me.

The Wise Wizard
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Posted 3/1/13

Archendrus wrote:
I'm sure you guys know about all the major issues, but there's one small issue I have with the app's search function. Searching by genre yields shows that I assume are part of the Crunchyroll catalog, but not available in my region? (US). Not a HUGE problem, but I got really psyched when I saw a bunch of Gundam series' listed on the PS3 that I didn't see listed on the website, and then bummed when I realized they won't actually work for me.

FYI, all the Gundam series (and other Bandai properties) have been gone from the website since the end of 2012:
http://www.crunchyroll.com/forumtopic-784401/bandai-marathon-time

Eureka 7 and Sacred Seven were also pulled, about a month earlier:
http://www.crunchyroll.com/forumtopic-781827/time-to-marathon-sacred-seven-eureka-seven

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Posted 3/1/13

TheAncientOne wrote:


Archendrus wrote:
I'm sure you guys know about all the major issues, but there's one small issue I have with the app's search function. Searching by genre yields shows that I assume are part of the Crunchyroll catalog, but not available in my region? (US). Not a HUGE problem, but I got really psyched when I saw a bunch of Gundam series' listed on the PS3 that I didn't see listed on the website, and then bummed when I realized they won't actually work for me.

FYI, all the Gundam series (and other Bandai properties) have been gone from the website since the end of 2012:
http://www.crunchyroll.com/forumtopic-784401/bandai-marathon-time

Eureka 7 and Sacred Seven were also pulled, about a month earlier:
http://www.crunchyroll.com/forumtopic-781827/time-to-marathon-sacred-seven-eureka-seven



Ahh, that would do it =\ Well, in that case, expired series' still show up in the search function of the PS3 app. I know there's higher priority issues, but I just thought I'd throw it out there.
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