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PlayStation 3
7018 cr points
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24 / F / CoMo
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Posted 3/1/13

djmendoza wrote:

I've been having problems with starting the crunchyroll app on my ps3. It will first go to the grey log in screen and do the circle loading thing. Afterwards, the screen just turns black. I cannot push any buttons to quit the task nor can I do anything other than to go up to my ps3 and push the power button. Please help!


I'm having the same issues & I just started using Crunchyroll on my PS3 yesterday...not off to a good start guys. Please fix this.

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Bjaker 
36417 cr points
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34 / M / San Francisco
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Posted 3/1/13


Huh....

Can you please walk me through exactly what happens starting from when you click on the icon to open the app?
17007 cr points
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30 / M
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Posted 3/1/13 , edited 3/1/13

Bjaker wrote:



Huh....

Can you please walk me through exactly what happens starting from when you click on the icon to open the app?

Here are the steps

1. Launch the app
2. Gray Crunchy Loading screen appears
3. Hangs on a Black screen

15010 cr points
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26 / M / Iowa, US.
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Posted 3/2/13
Just want to mention a couple of issues I have been having running crunchy roll on my ps3.

Every once and a while when I try to play something it will black screen and freeze up the playstation so I have to manually restart it. Also it will occasionally restart the playstation when changing to the next episode if I have watched a few in a row. Even less often and less of an issue it will back out of what im watching so I have to start the episode over, which is no big deal at all.

I understand that the ps3 app if fairly new and is going to have bugs so im not bothered about them.

Over all I am very happy with Crunchy Roll. Keep up the good work!

Cuke
15016 cr points
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24 / M
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Posted 3/3/13
Having big headaches with this app for the PS3

Every single time I try to watch any anime it wont load it gives me a black screen or just freezes and force me to hard reset the PS3. Overall it works perfectly fine in my laptop even Netflix and Hulu Plus works fine on my PS3 so i know its not my internet its just in the dang PS3 CR App, even on my android CR App works better than the PS3 i been experimenting this problem over 2 month i'm in the edge to cancel my subscription don't really want to end it but i'm wasting money on something that i'm not enjoying. I personally bought this just to watch on my big TV don't really want to watch it on the laptop or other devices...

Please fix this Thank You
53753 cr points
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26 / M / San Antonio
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Posted 3/3/13 , edited 3/3/13

Casper_29 wrote:

Having big headaches with this app for the PS3

Every single time I try to watch any anime it wont load it gives me a black screen or just freezes and force me to hard reset the PS3. Overall it works perfectly fine in my laptop even Netflix and Hulu Plus works fine on my PS3 so i know its not my internet its just in the dang PS3 CR App, even on my android CR App works better than the PS3 i been experimenting this problem over 2 month i'm in the edge to cancel my subscription don't really want to end it but i'm wasting money on something that i'm not enjoying. I personally bought this just to watch on my big TV don't really want to watch it on the laptop or other devices...

Please fix this Thank You


You need to set your birthday in your profile and change the mature content filter in your profile video settings to "Show mature content".

Birthday - http://www.crunchyroll.com/editprofile

Mature Content Filter - https://www.crunchyroll.com/acct/?action=video

In the future, read the "common problems and solutions" thread first as it contains a lot of information.

Also, to avoid unnecessary frustration, don't wait so long to ask for help. You can always send a message directly to CR using their Contact Us page. Bjaker is usually very quick about replying to emails.
16009 cr points
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Posted 3/3/13
Holy crap CR I quit using the ps3 app when I got my roku but since it's now acting up on the Roku I wanted to try the PS3 app.

Result: Freezing episodes, not finishing episodes, crashing app causing ps3 to have to be cold booted and reset. It's not worth messing with I mean some bugs are fine so long as they don't completely alter your experience with the service but this is just nuts The app has been out almost a year now and no ones fixed these issues? C'mon man! Again my Iphone app works better than this thing it's frustrating.
16007 cr points
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Posted 3/3/13
My issue has probably already been discussed but I don't wanna scroll thru 76 pages of problems to find it.

Basically, I can't watch any show any time after 12pm on my ps3. I know this sounds weird but it's true. The app will work just fine every morning but as soon as 12 rolls around, it starts lagging.

From that point on, it won't load any video for anything. It will sit on a black screen for a while then play like 3 secs of video and freeze again. It is EXTREMELY frustrating because I'm paying for a service I can't use most of the time. Crunchyroll works on my roommate's laptop for the most part but I can't seem to watch it on my ps3 at all. It's not right. Can someone help me out? I don't know what to do. Netflix runs just fine on full HD, why doesn't this app work correctly on my ps3? I don't wanna keep paying for a service I barely use. I want to be able to use it at anytime.
15016 cr points
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24 / M
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Posted 3/3/13
Alright thanks for the advice
6007 cr points
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28 / F
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Posted 3/4/13
I apologize if this is a well known issue and/or has a fix already but I'm far too lazy to scroll through 76 pages as it's something that doesn't really come up too much.

I've been getting black screen freezing when trying to look through available videos of series with multiple seasons. For instance Haruhi, and more recently Seitokai no Ichizon. I can watch the shows fine if I advance episodes via R1 but if I hit " More Options" then "Videos" and look through things in there the app tends to freeze on me.

If it matters at all, this is on a 160gb slim with some 30gb free
Khrash 
16054 cr points
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40 / M / TeeDot
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Posted 3/4/13

RenoOfTheTurks wrote:

My issue has probably already been discussed but I don't wanna scroll thru 76 pages of problems to find it.

Basically, I can't watch any show any time after 12pm on my ps3. I know this sounds weird but it's true. The app will work just fine every morning but as soon as 12 rolls around, it starts lagging.

From that point on, it won't load any video for anything. It will sit on a black screen for a while then play like 3 secs of video and freeze again. It is EXTREMELY frustrating because I'm paying for a service I can't use most of the time. Crunchyroll works on my roommate's laptop for the most part but I can't seem to watch it on my ps3 at all. It's not right. Can someone help me out? I don't know what to do. Netflix runs just fine on full HD, why doesn't this app work correctly on my ps3? I don't wanna keep paying for a service I barely use. I want to be able to use it at anytime.


Just curious, because I've noticed a time-based issue on Crunchyroll on PS3 as well.

1) Are you a Playstation Plus member?
2) Do you have automatic backup/updates function set up? (Ignore whether the time matches your issue ...)
3) Are your controllers set to turn off automatically (after 5 min or whatever)

Several times I've had an issue (different from the normal issues where it locks up, or gets super laggy after watching several shows) like what you describe. It is always around noon, and it will go to a black screen. Completely unresponsive.

However, I noticed that if I left it alone for a while, and then powered it off/on, I'd get the message that my save games were backed up when I restarted the console. Even though my configured time for backups is 4-6am - and I always forget to turn off my PS3 so it does the backup.

Theory:
- While watching, the PS3 controllers time out, and something glitchy happens where the backup function thinks the system is "off" and that it is time to update. It updates in the background but basically locks up CR app in the meantime, and basically crashes the system.

Just theories, I know, but I've only experienced this crash while I was on vacation and actually home watching CR during the day.

16007 cr points
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Posted 3/4/13

Khrash wrote:


RenoOfTheTurks wrote:

My issue has probably already been discussed but I don't wanna scroll thru 76 pages of problems to find it.

Basically, I can't watch any show any time after 12pm on my ps3. I know this sounds weird but it's true. The app will work just fine every morning but as soon as 12 rolls around, it starts lagging.

From that point on, it won't load any video for anything. It will sit on a black screen for a while then play like 3 secs of video and freeze again. It is EXTREMELY frustrating because I'm paying for a service I can't use most of the time. Crunchyroll works on my roommate's laptop for the most part but I can't seem to watch it on my ps3 at all. It's not right. Can someone help me out? I don't know what to do. Netflix runs just fine on full HD, why doesn't this app work correctly on my ps3? I don't wanna keep paying for a service I barely use. I want to be able to use it at anytime.


Just curious, because I've noticed a time-based issue on Crunchyroll on PS3 as well.

1) Are you a Playstation Plus member?
2) Do you have automatic backup/updates function set up? (Ignore whether the time matches your issue ...)
3) Are your controllers set to turn off automatically (after 5 min or whatever)

Several times I've had an issue (different from the normal issues where it locks up, or gets super laggy after watching several shows) like what you describe. It is always around noon, and it will go to a black screen. Completely unresponsive.

However, I noticed that if I left it alone for a while, and then powered it off/on, I'd get the message that my save games were backed up when I restarted the console. Even though my configured time for backups is 4-6am - and I always forget to turn off my PS3 so it does the backup.

Theory:
- While watching, the PS3 controllers time out, and something glitchy happens where the backup function thinks the system is "off" and that it is time to update. It updates in the background but basically locks up CR app in the meantime, and basically crashes the system.

Just theories, I know, but I've only experienced this crash while I was on vacation and actually home watching CR during the day.



1) Not a PSPlus member. Nope.
2) Not that I know of. I usually update everything manually. Then again, I don't quite understand the question. So I might. I'm not sure.
3) Yes. After 15 mins, my controller turns off.

Your theory makes sense to me. How can I check if I have any auto updates?
Khrash 
16054 cr points
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40 / M / TeeDot
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Posted 3/4/13

RenoOfTheTurks wrote:


Khrash wrote:


RenoOfTheTurks wrote:

My issue has probably already been discussed but I don't wanna scroll thru 76 pages of problems to find it.

Basically, I can't watch any show any time after 12pm on my ps3. I know this sounds weird but it's true. The app will work just fine every morning but as soon as 12 rolls around, it starts lagging.

From that point on, it won't load any video for anything. It will sit on a black screen for a while then play like 3 secs of video and freeze again. It is EXTREMELY frustrating because I'm paying for a service I can't use most of the time. Crunchyroll works on my roommate's laptop for the most part but I can't seem to watch it on my ps3 at all. It's not right. Can someone help me out? I don't know what to do. Netflix runs just fine on full HD, why doesn't this app work correctly on my ps3? I don't wanna keep paying for a service I barely use. I want to be able to use it at anytime.


Just curious, because I've noticed a time-based issue on Crunchyroll on PS3 as well.

1) Are you a Playstation Plus member?
2) Do you have automatic backup/updates function set up? (Ignore whether the time matches your issue ...)
3) Are your controllers set to turn off automatically (after 5 min or whatever)

Several times I've had an issue (different from the normal issues where it locks up, or gets super laggy after watching several shows) like what you describe. It is always around noon, and it will go to a black screen. Completely unresponsive.

However, I noticed that if I left it alone for a while, and then powered it off/on, I'd get the message that my save games were backed up when I restarted the console. Even though my configured time for backups is 4-6am - and I always forget to turn off my PS3 so it does the backup.

Theory:
- While watching, the PS3 controllers time out, and something glitchy happens where the backup function thinks the system is "off" and that it is time to update. It updates in the background but basically locks up CR app in the meantime, and basically crashes the system.

Just theories, I know, but I've only experienced this crash while I was on vacation and actually home watching CR during the day.



1) Not a PSPlus member. Nope.
2) Not that I know of. I usually update everything manually. Then again, I don't quite understand the question. So I might. I'm not sure.
3) Yes. After 15 mins, my controller turns off.

Your theory makes sense to me. How can I check if I have any auto updates?


Automatic updates are a feature of Playstation Plus, so my theory did not hold water ;-)

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Bjaker 
36417 cr points
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34 / M / San Francisco
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Posted 3/4/13


Are they in your queue?
Do you just use the D-Pad or does this happen with the R2 and L2 buttons?
16005 cr points
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37 / M
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Posted 3/4/13
OK, this is about the same old issue about CR freezing in the middle of a show. (actually it is freezing every 10 seconds or so...)

1. I have a PS3 (2.5 years old, slim, bought new, 160 GB hd)
2. I had this problem for a while and researched how to fix it. The solution that finally got some results was to set my DNS and Secondary DNS to the Google servers 8.8.8.8 and 8.8.4.4 respectively.
3. This worked for about a month and a half. Could watch shows all day long without a problem. (YAY!)
4. Beginning of last weekend the freezing started again, I was DLing a game at the time, so I thought it might be me (Switched to Netflix and had no problems though)
5. Just tried to watch the first episodes of three different shows in my queue, all froze within the first 15 seconds, resumed after 30 seconds to a minute, then froze again 10 to 15 seconds later. I am not DLing anything. A speed test comes up with 4 mbs or so. Have 25 GB left open on my hd.

While I am a patient person, I am finally becoming frustrated. ( to be clear, I teach high school English, I'm a grand master at patience) I have been following this problem since I subscribed in December, trying possible solution after possible solution. From reading the forums I can tell that it is an ongoing issue that has been known for a long time. Are there solutions that are known to work, and remain working? Or am I just wasting my money?
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