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PlayStation 3
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Bjaker 
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Posted 3/6/13


Got it.
Is your machine wired or on Wi Fi?
Khrash 
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Posted 3/6/13
Wired connection. I see where you're going though ... packet loss interrupts the video and the player sees it as the end of the stream I assume?

I have one of the better Rogers packages (Ultimate edition or whatever) but that really means nothing in the wild world of TCP routing.
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Bjaker 
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Posted 3/6/13


Yup! That's exactly what the stream is thinking.

Can you....

Can you please run the following tests (From your Computer) and send me the results?

http://www.crunchyroll.com/help?topic=video#5.1

Rather than : cp150757.edgefcs.net

Can you please use : v1.lln.crunchyroll.com
sieyus 
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Posted 3/6/13
so i recently paid for the premium so i could watch it on my ps3, and while browsing through with R2 it freezes and goes into a black screen. i have been able to watch some episodes. it happens while fast forwarding and skimming through the episodes. got any ideas why this occurs and if there is a way to fix or avoid it for the time being
tbdave 
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Posted 3/7/13
I'm getting the Black Screen Of Death on my PS3 too. Very frustrating when it happens. I can't do anything except shut down the console and reboot.
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Bjaker 
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Posted 3/7/13


Are the shows in your queue.

Have you tried doing a fresh uninstall and reinstall to see if this helps?

It could be a bad cached image.
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Bjaker 
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Posted 3/7/13


Dog Friends!!! :D

Can you tell me what you're doing when it happens?
Does it happen when you start a show? Sift through episodes in a show in your queue? Etc?
tbdave 
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Posted 3/7/13

Bjaker wrote:

Can you tell me what you're doing when it happens?
Does it happen when you start a show? Sift through episodes in a show in your queue? Etc?


Usually I watch Crunchyroll on the Roku or Xbox 360. But the few times I've used the PS3, I've had it happen at least twice.

It seems to happen when I'm scrolling through a long list of titles and then select one. Last night I was scrolling through Kimi Ni Todoke. Went to the last episode and selected it. And got the BSOD.
sieyus 
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Posted 3/7/13
thats pretty much the same as me. it happened when i scrolled through a long list of episodes. and also when i happen to try to fast forward it from beginning to near the end, sometimes it goes black or i get lucky.
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Bjaker 
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Posted 3/8/13


Is the show in your queue?
Are you using the D-Pad only to scroll or do you use the R2 button as well?
Can you try an uninstall / reinstall and let me know if that helps?
tbdave 
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Posted 3/8/13

Bjaker wrote:

Is the show in your queue?
Are you using the D-Pad only to scroll or do you use the R2 button as well?
Can you try an uninstall / reinstall and let me know if that helps?


Yes, that show (Kimi Ni Todoke) was in my Queue.
I was using the PS3 Remote. It has a directional circle in the center. I guess that's like the D-Pad. I didn't use the R2 button.

I just deleted and reinstalled the Crunchyroll app. Did the same thing as last time. Scrolled through my Queue all the way to the end. Clicked on Kimi Ni Todoke and scrolled through to the last episode. And right before I could hit Play, I got the BSOD again. So reinstalling didn't help.

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Bjaker 
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Posted 3/8/13 , edited 3/8/13


Gonna do some testing.

Edit: So I added Kimi Ni Todoke to my Queue and then scrolled all the way to the end of Season 2 (ep 12, right?) and hit play and it worked fine. I used the D Pad to do this.

Can you try uninstalling, turning off the PS3, turning it back on then doing this?

What kind of PS3 do you have?
tbdave 
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Posted 3/8/13

Bjaker wrote:

So I added Kimi Ni Todoke to my Queue and then scrolled all the way to the end of Season 2 (ep 12, right?) and hit play and it worked fine. I used the D Pad to do this.

Can you try uninstalling, turning off the PS3, turning it back on then doing this?

What kind of PS3 do you have?


Actually, it was Kimi Ni Todoke: Season 2, Episode 11 "When the Curtain Falls". The 2nd to last episode. Sorry about that.

So I went through the steps. Deleted the app. Turned the console Off/On. Reloaded the Crunchyroll app. Scrolled through my Queue almost to the end. Selected Kimi Ni Todoke and scrolled through the episodes. And just before I reached Episode 11, I got the BSOD again.

The last two times, I didn't even get to select the episode. It went to the BSOD while scrolling.

I've got the fat 60GB PS3. It's one of the old backward compatible models. I recently swapped out the HD for a bigger 500GB model. But I doubt that matters, because the first time I got the BSOD was with my original HD.
sieyus 
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Posted 3/8/13 , edited 3/8/13
love live! school idol project episode 6 was scrolling to view the song and dance i missing because i thought it was an ending song. it happens to be in my queue btw. I was scrolling with R2 when it froze around 18 min didnt even load up at all. i uninstalled and deleted whatever i could find and reinstalled and that when i happened.


i happened to have the same ps3 but upgraded it to a 120 hd,

sometimes while browsing with the d-pad through the anime menu through the alphabetical search it just quits out to the ps3 menu and i have to restart crunchy roll and restart my search.
i should have also told you about it but i forgot about it till it happened today.

does this happen with the xbox at all... if it doesnt then i would like to know so if i should be getting xbox live for this....a bit extreme i think
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Bjaker 
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Posted 3/9/13


I'll hit up on of the engineers on Monday for further suggestions.
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