First  Prev  1  2  3  4  5  6  7  8  9  10  Next  Last
Samsung TV & BD / Panasonic Viera
31304 cr points
Send Message: Send PM GB Post
F / Texas
Offline
Posted 12/29/12
I haven't searched through all the Samsung TV pages here yet, so I don't know if this has been mentioned yet. My Samsung TV CR app worked fabulously at first - I was thrilled to finally be able to watch anime and longer dramas on my TV, which has a much more comfortable seating setup than my computer. However, for at least a couple months now, I have been having hideously bad buffering issues. On rare occasions, usually during the morning (I am Central time), they go away, but that's not guaranteed and, besides, I'm usually busy with other things. I have tried pausing episodes and letting them sit for a bit, but this usually only buys me 1-5 minutes of uninterrupted viewing time, no matter how long I let the episode sit. As a test, I once paused an episode and let it sit for a full hour. I got to watch 4 minutes of the show before it had buffering issues.

Now, I could go back to watching CR via my computer, but I really enjoyed being able to watch it via my TV and would like to go back to doing this. I thought, at first, that this problem was due to my internet service, but I was recently gifted with a Netflix subscription and have had NO buffering problems with them. For the past week, every time I turn on my TV, I've tried out CR, had immediate buffering issues, and switched to Netflix instead.

Has anyone else reported buffering problems like this? Is the problem being worked on? I only had minor quibbles with the Samsung TV app (and Blu Ray player app, which I have also tried and had similar buffering problems with) when I first started using it - it would be nice to be able to stop an episode, come back to it later, and have it start at the point I stopped, just like CR via my computer does - but those were nothing compared to this buffering issue.
60034 cr points
Send Message: Send PM GB Post
42 / M / Austin, Texas, USA
Offline
Posted 1/2/13
Yes! For the past week the buffering issues have been really bad on the Smart TV app. If I watch the same anime on my computer, it works fine. All of the other apps on my Smart TV run fine ... EVEN YouTube, which normally sucks. This is getting really frustrating.
60034 cr points
Send Message: Send PM GB Post
42 / M / Austin, Texas, USA
Offline
Posted 1/2/13
It should be noted that I have rebooted my cable modem and my router. I've also shut down and restarted my Smart TV app, checked for updates, etc.. All to no avail. I have to assume that it's just the Crunchyroll app, because everything else is working just fine.
60034 cr points
Send Message: Send PM GB Post
42 / M / Austin, Texas, USA
Offline
Posted 1/4/13
~Bjaker helped fix the problem. It's not the app. It was the DNS Servers my router was using. I switched those to Google's Public DNS (https://developers.google.com/speed/public-dns/), and the app is now streaming like melted butter.
14 cr points
Send Message: Send PM GB Post
32 / M / Envigado, Antioquia
Offline
Posted 1/5/13
Hello,

I want to register as a premium member, but first I want to know when is going to be the spanish subtitles available in the Samsung TV.

Is any date scheduled?
31304 cr points
Send Message: Send PM GB Post
F / Texas
Offline
Posted 1/5/13
kgninpo - I'm glad someone got into contact with you. Did you have to email support or something? Since the questions here in the forums were getting no response, I was debating doing that. How was the issue diagnosed? I wonder if the solution you used would work for me? I admit, I'm a little scared to try it, though - it seems a little advanced for someone like me. Maybe I'll give my family's techie person a call...
31304 cr points
Send Message: Send PM GB Post
F / Texas
Offline
Posted 1/5/13
Also, I wonder why I didn't have these problems from the start - CR on my Samsung TV used to work just fine. I'm not aware of having changed anything myself.
Vegetable Support Manager
Bjaker 
36391 cr points
Send Message: Send PM GB Post
34 / M / San Francisco
Offline
Posted 1/8/13


We have been having some issues with our CDN which we've been working to have resolved. This could have initiated playback problems on the device.

And yes, he did reach out to Customer Support via the Contact Us link.

I tend to work via email inquiries first then come into the forums.
5 cr points
Send Message: Send PM GB Post
Offline
Posted 1/10/13
Hi, are there any plans to include 720p and/or 1080p for Samsung TVs? Thanks
Vegetable Support Manager
Bjaker 
36391 cr points
Send Message: Send PM GB Post
34 / M / San Francisco
Offline
Posted 1/10/13


It's on our roadmap, however I have no definitive date on when it will happen!
Vegetable Support Manager
Bjaker 
36391 cr points
Send Message: Send PM GB Post
34 / M / San Francisco
Offline
Posted 1/17/13
A note on the BD-E5900

I've just heard back from Samsung, and this particular Bluray player has been built with two different chipsets.
On one version of the BD Player, the Crunchyroll app will work, and on the other it will not.

Unfortunately there is no way to tell what version chipset the Bluray player has.

At this point, you would need to follow up with Samsung to see if they are able to assist further.
I sincerely apologize for any inconvenience.
28037 cr points
Send Message: Send PM GB Post
58 / M / Abilene, Tx.
Offline
Posted 1/20/13
When I am watching a series on my Samsung 60es6100 and there over 30 or 40 episodes, instead of showing the next episode it jumps back to the very first episode and the screen says response error please try again. Then I have to go back the the line up of shows and scroll all the way through the episodes again to get the the next episode.
Vegetable Support Manager
Bjaker 
36391 cr points
Send Message: Send PM GB Post
34 / M / San Francisco
Offline
Posted 1/22/13


Is this a TV or a BD player?
28037 cr points
Send Message: Send PM GB Post
58 / M / Abilene, Tx.
Offline
Posted 1/22/13
It's a tv. I've been watching CR on my Playstation and haven't watched much through the Samsung app. It's been a couple of months since the last time I used the Samsung app. and it was doing the same thing then.
Vegetable Support Manager
Bjaker 
36391 cr points
Send Message: Send PM GB Post
34 / M / San Francisco
Offline
Posted 1/23/13


Did you try uninstalling and reinstalling the app?
First  Prev  1  2  3  4  5  6  7  8  9  10  Next  Last
You must be logged in to post.