Premium Episodes not playable on iOS devices
23164 cr points
Send Message: Send PM GB Post
M / Australia
Offline
Posted 8/11/12
I am a premium member and I can start Kokoro Connect Ep 6 playing in the web browser on the PC.

I am getting the members only, available in 6 days message on the iphone and ipad.

I have tried the following to solve this locally:

a) Logged out and logged in on the ipad/iphone
b) deactivated the devices in the account, logged out, logged back in, started something playing
c) verified my email address, logged out, logged back in with email address, started something playing.

Please advice the next steps I should be taking to resolve this issue.
The Wise Wizard
74878 cr points
Send Message: Send PM GB Post
53 / M / U.S.A.
Online
Posted 8/11/12 , edited 8/11/12

arcadiagt5 wrote:

I am a premium member and I can start Kokoro Connect Ep 6 playing in the web browser on the PC.

Just a heads up; Bjaker is off on weekends, so don't expect a reply from him for about a day and a half.

Unfortunately, I don't have an iOS device, and you've already tried what I would have suggested. Perhaps someone that has an iOS device can step forward with a possible solution before Monday morning.

Also, for future reference, any problems with the iOS app should be posted here:
http://www.crunchyroll.com/forumtopic-675806/crunchyroll-ios-app

23505 cr points
Send Message: Send PM GB Post
26 / F / Canada
Offline
Posted 8/11/12
that has happened to me before what i think is that the episodes just arent available for the app yet on your system even though they are ready on the computer even if you dont agree with that then what i suggest is shut off your phone/ipod whatever your using and turn it back on after logging out before you turn it on then log back on when you turn it on if this doesnt work then
22033 cr points
Send Message: Send PM GB Post
32 / M / Calgary Alberta C...
Offline
Posted 8/11/12
Same problem here...
Just subbed for one year on Friday and can't watch newest space bros ep :(!
Engineer
86991 cr points
Send Message: Send PM GB Post
27 / M / California
Offline
Posted 8/12/12
Looking into this now.
23164 cr points
Send Message: Send PM GB Post
M / Australia
Offline
Posted 8/12/12
Thank you
23164 cr points
Send Message: Send PM GB Post
M / Australia
Offline
Posted 8/12/12

TheAncientOne wrote:

Also, for future reference, any problems with the iOS app should be posted here:
http://www.crunchyroll.com/forumtopic-675806/crunchyroll-ios-app



Thanks for that, so noted.
22033 cr points
Send Message: Send PM GB Post
32 / M / Calgary Alberta C...
Offline
Posted 8/18/12
New space bros not working again this week... The others like sword art work though
53753 cr points
Send Message: Send PM GB Post
26 / M / San Antonio
Offline
Posted 8/18/12

amrod69 wrote:

New space bros not working again this week... The others like sword art work though


There is still a 2-7 hour delay for the episodes to be available on other devices. The episode just came out 44 minutes ago.

You must be logged in to post.