Anime only plays about halfway before it loops back to the beginning
lorenr 
31018 cr points
Send Message: Send PM GB Post
M / Somewhere in the...
Offline
Posted 8/18/12
I tried watching some anime and the ones I watch only play about halfway through before it loops back to the beginning. It's really annoying because I paid for a membership
55769 cr points
Send Message: Send PM GB Post
26 / M / San Antonio
Offline
Posted 8/18/12

lorenr wrote:

I tried watching some anime and the ones I watch only play about halfway through before it loops back to the beginning. It's really annoying because I paid for a membership


What device are you watching on?
lorenr 
31018 cr points
Send Message: Send PM GB Post
M / Somewhere in the...
Offline
Posted 8/18/12
Ipad
55769 cr points
Send Message: Send PM GB Post
26 / M / San Antonio
Offline
Posted 8/18/12 , edited 8/18/12


This is a bug that Crunchyroll has known for a while and is trying to fix. They recently submitted an update for the app to Apple so once it gets approved we will see if it fixes the problem.


There is a work around for now. When it restarts the video pause the video and take note of the time on the scrubbing bar, then close the app by doing the double clock home button method and clear it from the multitasking bar by pressing the red -. Open the app again and go back to your video. Use the scrubbing bar to then scrub back to a spot right before it restarted the video. IE, if the video started to replay from the beginning at 10:15 then scrub back to say 10:00 minutes into the video.

For any other iOS related issues there is a stickied iOS thread at the top of the help forums that may have information already pertaining to your problem. http://www.crunchyroll.com/forumtopic-675806/crunchyroll-ios-app

If you have a new bug or issue that you are unable to fix after reading the iOS thread you can use CR's Contact Us form to report the issue. This is usually the best method for getting help with a problem or getting more information. http://www.crunchyroll.com/help?topic=contact (This can be found at the bottom of every page as well for future reference)
You must be logged in to post.