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PS3™ - An Update from Support
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Posted 6/28/13

reonkaze wrote:

--- samurai bride, along with another anime series is unavailable even though its displayed in the menu.


For the series being unavailable you have to check your settings on the crunchyroll website to play "adult content". if you do not have that setting some shows will be blocked.
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Posted 6/28/13
Anybody else have a ps3 slim with slowdown and crunchyroll app crashes? It seems when i finish one series and go into the next, i either get kicked off or my audio and video is out of sync
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Posted 7/1/13

reonkaze wrote:

Anybody else have a ps3 slim with slowdown and crunchyroll app crashes? It seems when i finish one series and go into the next, i either get kicked off or my audio and video is out of sync


My fat 60GB will sometimes slow down in the Crunchyroll app, but I don't know if that is the cause of the video getting out of sync with audio.
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24 / Vancouver WA
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Posted 7/21/13
almost a year after this thread started, users are still having issues based on what that patch a year ago was supposed to fix.

I have been a fan of crunchyroll from the days long before they started even charging, I have been a paid member ever since.

To find that their PS3 app is such a horrible sorry excuse for a app is very disappointing.

every, single, time, I use the PS3 app it crashes on me. trying to watch the newest episode of Attack on Titan resulted in a crash right when I hit play.

I have had crashes when skipping in videos, when trying to view information on a show, when changing sections, when moving left or right changing shows, basically, I am getting crashes when I do anything, but its all random.

one moment I may be able to view a shows info fine, then the next show results in a crash.

Every time the crash forces me to hard shut down my playstation.

Hulu on the other hand has had a app on the PS3 that works perfect. While I hate its layout and function, it has not once ever crashed on me. And I would gladly take a app with poor layout over one that is potentially ruining my Playstation while crashing every use.

on that note, Hulu is gaining a very nice library of very good anime both new and old. Since Crunchyroll must be taking all the money gained from everyone's paid accounts, and the advertisements for free accounts and setting it on fire rather than using it to develop good, working applications, Maybe its time for me to take my money elsewhere?

A company that cares not for upset paying customers experiencing a fatal flaw with a product of theirs, deserves no money.

Just for technical reasons, the following exists:

PS3: slim with front loading tray, fat 60GB, newest slim with top loading tray
Internet: Comcast gaming connection 50Mb/Ps down, 300$ netgear gaming router, 150$ top tier modem.
connection: wired or wireless, both signals strong and fast, Fat is wired, other two are wireless
Versions: all updated to the newest PS3 Firmware
Frequency of issues per unit: every use, all units


Please for the love of all paying and non paying fans and users of CR, PLEASE ACT LIKE YOU GIVE A DAMN
The Wise Wizard
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Posted 7/21/13 , edited 7/21/13

Aeriamkohime wrote

on that note, Hulu is gaining a very nice library of very good anime both new and old. Since Crunchyroll must be taking all the money gained from everyone's paid accounts, and the advertisements for free accounts and setting it on fire rather than using it to develop good, working applications, Maybe its time for me to take my money elsewhere?

Given that watching Hulu on your PS 3 requires Hulu Plus (which obtains income from both ads and subscription fees) which has over 13 times as many paid subscribers as CR, it seems reasonable to assume they have quite a bit more money available to spend on app development.

You also seem to be under the impression that ad revenue brings in a nice profit for CR. Odds are it doesn't, based on what Funimation stated in the past. They reported their ad supported streaming did barely better than break-even.

Complaining that the app doesn't meet your expectations is reasonable. Expecting that CR should be able to match Hulu in app development or any other technical aspect were Hulu's greater revenue could be leveraged to their advantage is not.

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Posted 7/21/13
Yes, Hulu makes a vast amount more than CR ever will, and I didn't say their app was perfect.

Hulu's app is horribly designed and poorly laid out. Using it is a hassle and is often confusing.

Hulu however, does not crash. Nor does any other app I use frequently on my PlayStation units which range from small time indi groups and companies to big name giants like Netflix.

Being able to develop a application for a console does not require a vast amount of revenue which is why small groups nearly entirely self funded can make solid, fully working, non crashing applications and games. most of the money spent will be on getting it through Sony and on the PSN, not on the development.

where my issues are being pointed is in the fact that they never issue updates, that they never issue statements, nor do they even really seem to care. Why should they? People still pay for their services and I'm sure only a very small percentage use CR on the PS3 VS a computer or mobile device.

Besides, if CR can afford to gain the legal rights to, and create the servers required to, and pay the people needed to, launch their streaming service in Spain and Portugal, I think they could spend a few grand making a perfectly working application for all the PS3 CR users out there.


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Posted 7/21/13
I checked to see if crunchyroll ps3 app has been fixed & from reading the recent posts, it is unfreekinbelievable crunchyroll hasn't fixed it, & to top it off there asking for monthly fees still for this app that's still complete garbage, can't even use it if it was FREE! UNLESS crunchyroll is willing to pay for my ps3 warranty or buy me a new one everytime it breaks from all the freezes & crashes, sometimes even the power button doesnt turn it off after the crash, had to pull the cord, seriously not good for your ps3, if they still havn't fixed app for ps3, no way i'm chancing the ps vita one, ps vita costs more, PS3 SONY SHOULD SUE CRUNCHYROLL FOR ALL THE ps3's THEy BREAK WHILE STILL UNDER WARRANTY!!! No doubt they had to fix or replace who knows how many ps3's due to this faulty app, anyway....

THAT'S HOW I FEEL CRUNCHYROLL UNTIL YOU FIX YOUR PIECE OF SHIT APP, I'M PRETTY PISSED THAT YOU ATTEMPTED TO BREAK MY PS3, & DON'T DENY IT! YOU KNEW & STILL KNOW & DO NOTHING ABOUT YOUR APP BEING THE WAY IT IS & i TRUSTED YOU, NEVER AGAIN, NOT LETTING YOU BREAK MY VITA. SHAME ON YOU
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Posted 7/23/13 , edited 8/16/13
New apps for other devices like the Apple TV seem to be stealing the thunder from the PS3 app. Also, the PS3 is nearing the end of it's active development life cycle. The PS4 will be out by 2014, so Crunchyroll apparently has less interest to update or support the PS3 app.

Still, many of us will continue using our fantastic PS3s until Sony sees fit to turn off the PSN for them. Therefore, it would be in Crunchyroll's best interest to continue support for this platform to please it's customers. Are you listening Crunchyroll? Can you at least post to say you hear us?

C'mon people, lets make this thread the squeaky wheel that gets the grease!

Mark O.
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Posted 7/23/13

musicelect wrote:

New apps for other devices like the Apple TV seem to be stealing the thunder from the PS3 app. Also, the PS3 is nearing the end of it's active development life cycle. The PS4 will be out by 2014, so Crunchyroll apparently has less interest to update or support the PS3 app.

Still, many of us will continue using our fantastic PS3s until Sony sees fit to turn of the PSN for them. Therefore, it would be in Crunchyroll's best interest to continue support for this platform to please it's customers. Are you listening Crunchyroll? Can you at least post to say you hear us?

C'mon people, lets make this thread the squeaky wheel that gets the grease!

Mark O.


That's still not a good excuse. I have every console and I'm going to stop using the CR app for the PS3. It works better on my 360. But they need to fix these issues. Then they sit back and ignore this big ass thread.
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Posted 7/25/13 , edited 7/25/13
Bummer, I came here hoping to hear about getting the crashing issue fixed. I really do hate hard resetting my PS3 constantly. Evidently it doesn't matter the system or connection, everyone is having the issue. I suppose I'll just cancel my membership after my trial is up, I see no point in paying for something that is sub-par and damaging my console. (I know I can use it on my laptop too, but my laptop is also sub-par and won't play it well, nor Netflix or Youtube, so I acknowledge that my laptop is the problem in that regard). But I can understand that meeting these demands is hard, and perhaps system and connection do play a part in correcting the issues, but as someone mentioned earlier, these problems have apparently been an issue for over a year and it are not being fixed still. If you're not going to fix it, can you at least do something to where when it crashes, it just sends you back to the home screen so I don't have to keep hard resetting my PS3?

UPDATE: I figured something out! While it is in no way a solution, it works. When the quality starts to go to shit, quit the application immediately, wait a minute, then re-open it. It'll work until it craps out again, then rinse and repeat. Again it's not a solution to the initial problem, it's a preventative from the application crashing and having to hard-reset your PS3. I dunno, I just though I'd add this after I figured this out to try and help. It's basically an Band-Aid solution but it's something. I've done this about three times this evening (when I thought of it) and my PS3 hasn't crashed yet. I'll keep y'all posted if something goes wring. Good luck!
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Posted 7/27/13
I'm having an issue with Cruncyroll app on my ps3.

It is a fat model, 80 gig.

Essentially if I try to fast forward or skip to next episode, it freezes or the screen goes to black and I'm forced to hard reset my ps3.

And I've read through a few responses, and yes my membership does depend on whether or not my device can properly run the application. As a consumer paying a monthly fee and wanting to watch it on my HD television and not my laptop, this is a requirement (this isn't directed at the CR staff, but at the fanbois who expect people to just be okay with a ps3 bug)
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Posted 7/27/13
So I click on anime I wanna watch on crunchyroll on my ps3 and end up looking at a black screen for like 10 min. Anyone else have this problem?
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Posted 7/29/13 , edited 7/29/13
Sometimes it works, sometimes it doesn't.

I get a mix of black screen, crash to desktop, and (my favorite) shows disappearing from my queue/search entirely.

Works fine for me otherwise in Android and on my 360.

(Oh, and I have an 80GB PS3 (no BC) upgraded with a 320GB Caviar Black (7200 RPM/16MB cache) drive)
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Posted 8/4/13
PS3 Slim 300GB
Wireless
Telenet (I'm from Belgium)
And I'm not sure
There aren't any series that work
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33 / M / Seattle, Washington
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Posted 8/6/13
Weak, after months of intermittent on-off crashes, I now have 100% crashes that forces a hard restart. No thanks CR. Im done.
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