Good day everyone,
I am a Technical Recruiter out of the Washington DC metropolitan. I have hiring managers flying in from Japan to conduct interviews for the branch office here. They are looking for professionals to help provide helpdesk support for their Japanese users. Below is a brief summary of what they are looking for. If you or anyone you know is in the area and has an interest, please follow up with me.
-Must possess capable analysis & troubleshooting skills and the ability to diagnose issues and communicate with customers within the client product offering and the environments they operate.
-Effective communication skills are required, both written and verbal.
-A TSS is expected to approach their work in a detail-oriented, well-organized fashion and to further develop a thorough knowledge of client's products and understanding of standard and customer-specific EDI business processes.
-Candidate MUST BE BILINGUAL IN JAPANESE AND ENGLISH
-Siebel experience is a plus.
The Technical Support Specialist (TSS) represents client as a first point of contact to all callers.
A TSS is responsible for the following:
-Providing technical support to customers via the telephone and/or electronic format.
-Solving moderately complex issues regarding functionality and usage of client's products.
Insight Global, Inc.
1921 Gallows Rd. Suite 850
Vienna, VA 22182
(703) 442-7717 Office
(703) 442-7716 Fax
IGI Dial: 3868