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Post Reply Crunchyroll - New iOS App
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Bjaker 
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Posted 9/14/12 , edited 9/19/12
Hey everyone!

Known Issues - 9/15/2012


Hey guys!

Just an update on the Looping / Restarting issue.

I've just talked with the engineers and we have pinpointed two distinct behaviors.

Looping - The video will play the first 1/2 minutes of the video then loop back to the beginning and only play/loop this portion of a video.
Restarting - The video will play fine for a period of time then attempt to change quality. When this happens it restarts the video.

We pushed a playlist fix yesterday around 11 PM Pacific to resolve the Looping issue.
If you are still experiencing the issue where the video loops the first few minutes of the video, please let us know.

We are still hard at work on the Restarting issue as well as other known issues. (Done button, HDMI, Airplay Interruption, Restarting)

Thank you for all of your feedback as it has been a tremendous help in debugging these problems.
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Posted 9/14/12
I get the video looping at the beginning issue.
iPhone 4S running the iOS6 beta. Over wifi. Occured during ep 5 of Sword Art Online. I didnt try for anything else. It happened at various times depending on where I skipped it would always play for a little and then head to the start again. I fell asleep stuck in the loop =.=
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Posted 9/14/12
I've had the video looping to the beginning multiply times
I have an ipod touch 4th gen iOS 5.1.1
The error happens over Wi-fi.
I was watching Working!! Season 2 It happened on every episode about 3-5mins before the end. On ep 8 in this season I had it start over three separate times once after opening theme, another at about the half way mark, then again at the right at around 3-5 mins from end. I don't know if it has something to do with the commercials but whenever they seemed to load it would reset that episode.

I hope this is of some help
Also I want to say that when this isn't happening the app is great and I want to thank you for making it.
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32 / M / Calgary Alberta C...
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Posted 9/14/12
Will this let the iPad 3 stream 1080p ?
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Bjaker 
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Posted 9/14/12


HD Playback is not available yet.
I'm sure I'll get to make a... actually they'll probably have Keikawa or Michana announce that!
We're still working on it!
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Posted 9/14/12
Had the looping problem during Ep 9 of Sword Art Online - about 2 minutes in to the episode.

I'm using an iPad 2 with the latest OS update (should be 5.1.1).

Hopefully things will be sorted out soon - I became so frustrated with the looping (and crashing after I attempted to close out the app and restart it), that I just gave up and won't be using the app again until another update is pushed through.
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Posted 9/14/12
Encountered looping through watching several episodes of Un-Go, as well as Hunter x Hunter.

Running on:
IPhone 4S
Latest IOS
Loops over WiFi (Have not tested over 3G)
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29 / M / Lagrange, KY
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Posted 9/14/12
sure i'll let you all know in a few minutes~
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Posted 9/14/12
Videos are not loading well (or not at all) over Wi-Fi, or 3G for that matter. Using iPhone 4S IOS 5.1.1
Rychy 
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Posted 9/14/12
iPad 3
iOS 5.1.1
WiFi
Sometimes doesn't make it past the initial Crunchyroll screen.

Haven't tested it enough to experience the other issues.

Despite all the people rating it badly on iTunes, I really like the redesign ( I don't get why people without a premium account don't think they should have to watch ads. ). I think it'll be really good once these issues are taken care of and you can watch shows in HD. The only other thing I'd like to see is the ability to see and post comments on episodes.

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41 / M
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Posted 9/14/12
I had the looping problem. I believe this was on kids on the slope, though I don't remember which episode.

I also had the app get stuck on the initial ad (system crash? not sure), and the only way I could resolve it was to uninstall and reinstall the app. this happened on Kobochan 1, and Demon King Daimao (don't remember which episode)

It's on Ipad2, ios 5.1.1, used over Wifi.
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24 / M / Arizona
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Posted 9/14/12 , edited 9/14/12
Can you please tell me what kind of device you have?
iphone 4
Can you please tell me what version iOS it is running?
5.1.1
Can you please tell me if this happens over Wi Fi / 3G, 4G?
wifi and 3g
Can you please tell me which shows and episodes this has happened during?
naurto shippuden, god only knows, sket dance
Can you please tell me at what time during the show this happened.
12 noon-1pm (somewhere around there)

it was still looping to the start for me.


EDIT** This was today, post update
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33 / M / here
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Posted 9/14/12
The old app jumped back to the beginning at random intervals for me and a lot of others ever since iOS 5. I'm hopeful that this will get fixed with the work on the new app. It would be nice to be able to use the app again... Thanks!
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Posted 9/14/12
Iphone 4s running 5.1.1
over wifi I have had trouble with every single show I've tried not being able to get past any ads because they don't even load and when I go to the home screen while on the black screen or multitask the video pops up again with the time reset to zero it does not play and its not fully on the screen.
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19 / M
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Posted 9/14/12 , edited 9/14/12
Ipod touch 4 running on iOS 5.1.1 - using WiFi
I would like to know what happened to Episode Passes?
Because I still have one left and I can't use it anymore with the new Crunchyroll app.
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