Crunchyroll

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Post Reply Crunchyroll - New iOS App

Customer Support Manager Bjaker 20722 cr points Send Message: 32 / M / San Francisco Offline	Permalink Reply Quote Posted 9/14/12, edited 9/19/12 Hey everyone! Known Issues - 9/15/2012 Spoiler Alert! Click to show or hide Just wanted to do a quick update on the new version of the iOS App. 2.01 was released this past Tuesday. There have been some major issues with the app and we are currently working to resolve them. Video looping to the beginning. - We have done two internal pushes to resolve this issue. 'Done' Button does not work. - Engineers are currently looking into this. App does not open / make it past initial Crunchyroll screen. - Engineers are currently looking into this. If you are experiencing the above mentioned problems, please supply the following information either via an email to the Customer Support queue, or as a post in this thread. Can you please tell me what kind of device you have? Can you please tell me what version iOS it is running? Can you please tell me if this happens over Wi Fi / 3G, 4G? Can you please tell me which shows and episodes this has happened during? Can you please tell me at what time during the show this happened. Other Known Issues Airplay - If screen lock is enabled, this will interrupt Airplay. - Engineers are currently working on this problem. HDMI / Cable Output - Is only currently working for sound. - Engineers are currently working on this problem. Issues with video quality adjusting even when streaming via Wi Fi - Engineers are currently working on this problem. Also, just to confirm, the app is still free to use for our Non Premium Users. You just need to create a Free Account on the website and use that to log in through your iOS Device. Thank you for bearing with us as we iron out these wrinkles. Hey guys! Just an update on the Looping / Restarting issue. I've just talked with the engineers and we have pinpointed two distinct behaviors. Looping - The video will play the first 1/2 minutes of the video then loop back to the beginning and only play/loop this portion of a video. Restarting - The video will play fine for a period of time then attempt to change quality. When this happens it restarts the video. We pushed a playlist fix yesterday around 11 PM Pacific to resolve the Looping issue. If you are still experiencing the issue where the video loops the first few minutes of the video, please let us know. We are still hard at work on the Restarting issue as well as other known issues. (Done button, HDMI, Airplay Interruption, Restarting) Thank you for all of your feedback as it has been a tremendous help in debugging these problems.
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c1o2n3 3005 cr points Send Message: 19 Offline	Permalink Reply Quote Posted 9/14/12 I get the video looping at the beginning issue. iPhone 4S running the iOS6 beta. Over wifi. Occured during ep 5 of Sword Art Online. I didnt try for anything else. It happened at various times depending on where I skipped it would always play for a little and then head to the start again. I fell asleep stuck in the loop =.=
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koops330 16 cr points Send Message: 19 / M Offline	Permalink Reply Quote Posted 9/14/12 I've had the video looping to the beginning multiply times I have an ipod touch 4th gen iOS 5.1.1 The error happens over Wi-fi. I was watching Working!! Season 2 It happened on every episode about 3-5mins before the end. On ep 8 in this season I had it start over three separate times once after opening theme, another at about the half way mark, then again at the right at around 3-5 mins from end. I don't know if it has something to do with the commercials but whenever they seemed to load it would reset that episode. I hope this is of some help Also I want to say that when this isn't happening the app is great and I want to thank you for making it.
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amrod69 8025 cr points Send Message: 30 / M / Calgary Alberta C... Offline	Permalink Reply Quote Posted 9/14/12 Will this let the iPad 3 stream 1080p ?
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Customer Support Manager Bjaker 20722 cr points Send Message: 32 / M / San Francisco Offline	Permalink Reply Quote Posted 9/14/12 Spoiler Alert! Click to show or hide amrod69 wrote: Will this let the iPad 3 stream 1080p ? HD Playback is not available yet. I'm sure I'll get to make a... actually they'll probably have Keikawa or Michana announce that! We're still working on it!
	Report to Moderator Catching up. Please be patient.
hielostar 11010 cr points Send Message: 25 / F Offline	Permalink Reply Quote Posted 9/14/12 Had the looping problem during Ep 9 of Sword Art Online - about 2 minutes in to the episode. I'm using an iPad 2 with the latest OS update (should be 5.1.1). Hopefully things will be sorted out soon - I became so frustrated with the looping (and crashing after I attempted to close out the app and restart it), that I just gave up and won't be using the app again until another update is pushed through.
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TroyHF 5028 cr points Send Message: Offline	Permalink Reply Quote Posted 9/14/12 Encountered looping through watching several episodes of Un-Go, as well as Hunter x Hunter. Running on: IPhone 4S Latest IOS Loops over WiFi (Have not tested over 3G)
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Cecilthedarkknight234 60059 cr points Send Message: 27 / M Offline	Permalink Reply Quote Posted 9/14/12 sure i'll let you all know in a few minutes~
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OtakuDad 22008 cr points Send Message: Offline	Permalink Reply Quote Posted 9/14/12 Videos are not loading well (or not at all) over Wi-Fi, or 3G for that matter. Using iPhone 4S IOS 5.1.1
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Rychy 24786 cr points Send Message: M Offline	Permalink Reply Quote Posted 9/14/12 iPad 3 iOS 5.1.1 WiFi Sometimes doesn't make it past the initial Crunchyroll screen. Haven't tested it enough to experience the other issues. Despite all the people rating it badly on iTunes, I really like the redesign ( I don't get why people without a premium account don't think they should have to watch ads. ). I think it'll be really good once these issues are taken care of and you can watch shows in HD. The only other thing I'd like to see is the ability to see and post comments on episodes.
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anegi 5 cr points Send Message: 40 / M Offline	Permalink Reply Quote Posted 9/14/12 I had the looping problem. I believe this was on kids on the slope, though I don't remember which episode. I also had the app get stuck on the initial ad (system crash? not sure), and the only way I could resolve it was to uninstall and reinstall the app. this happened on Kobochan 1, and Demon King Daimao (don't remember which episode) It's on Ipad2, ios 5.1.1, used over Wifi.
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crash1187 17037 cr points Send Message: 23 / M / Arizona Offline	Permalink Reply Quote Posted 9/14/12, edited 9/14/12 Can you please tell me what kind of device you have? iphone 4 Can you please tell me what version iOS it is running? 5.1.1 Can you please tell me if this happens over Wi Fi / 3G, 4G? wifi and 3g Can you please tell me which shows and episodes this has happened during? naurto shippuden, god only knows, sket dance Can you please tell me at what time during the show this happened. 12 noon-1pm (somewhere around there) it was still looping to the start for me. EDIT** This was today, post update
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lordbrandor 42055 cr points Send Message: 32 / M / here Offline	Permalink Reply Quote Posted 9/14/12 The old app jumped back to the beginning at random intervals for me and a lot of others ever since iOS 5. I'm hopeful that this will get fixed with the work on the new app. It would be nice to be able to use the app again... Thanks!
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Yascob99 5 cr points Send Message: M / canada Offline	Permalink Reply Quote Posted 9/14/12 Iphone 4s running 5.1.1 over wifi I have had trouble with every single show I've tried not being able to get past any ads because they don't even load and when I go to the home screen while on the black screen or multitask the video pops up again with the time reset to zero it does not play and its not fully on the screen.
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Tomusama 10110 cr points Send Message: 18 / M Offline	Permalink Reply Quote Posted 9/14/12, edited 9/14/12 Ipod touch 4 running on iOS 5.1.1 - using WiFi I would like to know what happened to Episode Passes? Because I still have one left and I can't use it anymore with the new Crunchyroll app.
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