Thought membership meant lots of hd shows
Carnx 
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Posted 9/19/12
so far tried all shows and even with paid account all shows are sd or lower. with animation they let you pick hd.. what is up. Thought shows were better quality on here
The Wise Wizard
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Posted 9/19/12 , edited 9/19/12

Carnx wrote:

so far tried all shows and even with paid account all shows are sd or lower. with animation they let you pick hd.. what is up. Thought shows were better quality on here

Are you viewing on a device or via a web browser? Currently CR does not support higher than 480p except via Flash streams.

I note you said, "with animation they let you pick hd". Are you referring to drama then?

If so, I am unfamiliar with the number of shows that are available in HD, but I know some are. Keep in mind that to have premium membership privileges for both drama and anime, you would need a full access membership. If you had only an anime membership, for example, access to drama would be the same as if you were a free member. Likewise the same would be true for anime if you had a drama membership.
Queen of Support
starry 
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Posted 9/19/12

Carnx wrote:

so far tried all shows and even with paid account all shows are sd or lower. with animation they let you pick hd.. what is up. Thought shows were better quality on here


You should be able to change it in your settings.
https://www.crunchyroll.com/acct/?action=video

Or under videos:
Carnx 
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Posted 9/19/12 , edited 9/19/12
yeah put it at max on settings but didn't change anything. All shows seem to show up in sd only
Carnx 
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Posted 9/19/12
well the star by my name shows that I have a premium account.
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starry 
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Posted 9/19/12

Carnx wrote:

well the star by my name shows that I have a premium account.


I can tell by that. Are you watching the videos on a device? TheAncientOne brought up a good point as well. If you're referring to the drama videos, then you must have a drama membership to watch in HD. In your case, you only have an Anime membership.
Carnx 
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Posted 9/19/12
watching via roku. everything else shows up hd but crunchyroll. I am only watching anime not doing their drama stuff at all.
Queen of Support
starry 
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Posted 9/19/12

Carnx wrote:

watching via roku. everything else shows up hd but crunchyroll. I am only watching anime not doing their drama stuff at all.


CR provides only 480p encodes for the Roku so you can't change the quality settings for Crunchyroll on the Roku.

Sorry for any inconvenience.
Carnx 
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Posted 9/19/12 , edited 9/19/12
yeah just got email from there regarding that. guess I need to cancel membership and grab the other ones doing it heh. Ty for the info.
Engineer
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Posted 9/19/12
We haven't tested Roku yet but HD videos are currently being made ready for many of our supported app platforms. Technically Roku should work fine but real life tests will need to be done to confirm this and deploy.

I imagine HD video for our apps will start showing up within the month.
Carnx 
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Posted 9/20/12 , edited 9/20/12
ok ty basou.. I really do like a lot of the shows only available on crunchy. Would rather stay with you guys. From the replies I got so far..means your customer service is awesome. ty. Especially impressed with Starry.
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Posted 9/20/12
Yup all hail the mighty starry! Here there everywhere! In the shadows! The rafters! Under the floor board '_' Keeping a watchfull eye on us and linking screen shots from sword art! <3 Hail to the mighty shooting star!
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starry 
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Posted 9/21/12

otsohiru wrote:

Yup all hail the mighty starry! Here there everywhere! In the shadows! The rafters! Under the floor board '_' Keeping a watchfull eye on us and linking screen shots from sword art! <3 Hail to the mighty shooting star!

And right behind you.

Thanks for the positive feedback, guys!
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