Premium MemberShip
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Posted 9/27/12 , edited 9/27/12
Hello CR, recently I have already paid for the Premium Membership for 12 months but the problem is that by accident, I inevertly cancelled my Premium Membership and it appears that I have to pay the 60 bucks again. Is there a way to fix this? It said it would expire the 30 Mars 2013.

You can check my billing.

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19 / M / Canada ✈
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Posted 9/27/12
Sent a message to The Customer Service.
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starry 
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Posted 9/27/12

Yun-Seong wrote:

Sent a message to The Customer Service.


Hi, please email support:
http://www.crunchyroll.com/help?topic=contact

Also, note that it's only 7am for them so wait for about a few hours and they will get back to you.

Thank you for your patience!
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Posted 9/27/12

starry wrote:


Yun-Seong wrote:

Sent a message to The Customer Service.


Hi, please email support:
http://www.crunchyroll.com/help?topic=contact

Also, note that it's only 7am for them so wait for about a few hours and they will get back to you.

Thank you for your patience!


Thanks. I have made 2 messages to them. And it is 10:00am GMT time zome.
Moon Princess Moderator
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Posted 9/27/12
Hi,

I'm sure someone will get back to you ASAP! Just be patient.
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Posted 9/27/12

Serenity_07 wrote:

Hi,

I'm sure someone will get back to you ASAP! Just be patient.


Thanks for your support.
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Posted 9/27/12
2:27 PM 27/09/2012.
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19 / M / Canada ✈
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Posted 9/27/12
Still no answer?
Otter Modder
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Posted 9/27/12

Yun-Seong wrote:

Still no answer?

The trip to Atlanta for Anime Weekend might be keeping them busy at the moment, but I assure you that they will get back to you as soon as they can.
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starry 
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Posted 9/27/12

Yun-Seong wrote:

Still no answer?


There you go!

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Posted 9/27/12 , edited 9/27/12

beardfist wrote:


Yun-Seong wrote:

Still no answer?

The trip to Atlanta for Anime Weekend might be keeping them busy at the moment, but I assure you that they will get back to you as soon as they can.


Ok thanks. Whats the estimated time will they get back?
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starry 
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Posted 9/27/12

Yun-Seong wrote:

Ok thanks. Whats the estimated time will they get back?


I asked Brady to fix it for you already. You should be able to see your membership now.
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Posted 9/27/12

starry wrote:


Yun-Seong wrote:

Ok thanks. Whats the estimated time will they get back?


I asked Brady to fix it for you already. You should be able to see your membership now.


Thanks Your the best mod ever. I wish I could +rep in this forum ;/
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Posted 10/3/12
I had the same issue. I purposefully hit the button to disable the automatic renewal and the pop-up stated that my Premium Membership will end on Feb 28th 2013 - this is exactly what I wanted; but then it actually cancelled my premium membership immediately. I also have a message into support so I hope it will be corrected shortly but someone should either change what the button says will happen or fix the functionality.
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