I got sent a free 30 days and only got 14 days
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Posted 9/30/12
So I was sent a email saying I got 30 days frees and when I redeem the code I only got 14 days.
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Bjaker 
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Posted 10/2/12


How did you sign up?
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31 / M
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Posted 10/2/12

Bjaker wrote:



How did you sign up?


What do you mean?
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Posted 10/2/12

Theendgamelv3 wrote:


Bjaker wrote:



How did you sign up?


What do you mean?


I think he is asking, did you signup through a device (like the PS3) or did you sign up using the website? Where you signup determines if you get 30days or 14 days.
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Posted 10/3/12 , edited 10/3/12

-Chris311- wrote:


Theendgamelv3 wrote:


Bjaker wrote:



How did you sign up?


What do you mean?


I think he is asking, did you signup through a device (like the PS3) or did you sign up using the website? Where you signup determines if you get 30days or 14 days.


I signed up through my computer since I don't use my PS3 for my email. Also the email never stated that I had to sign through the PS3 to get it. I just clicked the Start 30 day free trial, that it was advertising that it is on the PS3. If you did indeed have to sign in through the PS3, that is kinda misleading since like I said there is a link that says "Start 30 day free trial" on my email and nothing warning me that I would get less days if I signed up through the computer.
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Bjaker 
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Posted 10/3/12


I think that there are 2 separate sort of forces at work here.

There is a 30 day trial that you get if you sign up through the PS3.
I've just doublechecked everywhere on the website with PS3 and it does not say you get a 30 day trial if you sign up through the website.

There is also an email blast that recently happened that offered a 30 day trial.
I think that's what you attempted to sign up through.

Anyway, I've had a look at your account.
I think I'm going to have to just let you settle with the 14 day trial.
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Posted 10/3/12
So basically the code I got was a mistake and it gave me 14 days instead of 30? Although I wish you would give me 30 days free, I am not gonna argue something I got for free because it is better than nothing lol.
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Posted 10/16/12
this is going to have me reconsidering keeping the service after my trial ends. seems rather cavalier of crunchyroll to just decide that some poor soul who tried to take advantage of a 30-day trial offer from this service can just do with a 14-day trial instead. you're offering 2 forms of 30-day trial apparently. how does it hurt you to add one more? not what i expect as far as good customer service. you're already offering far less than i get from netflix for the same price. not only that, your app on my ps3 is horribly unstable. i have no trouble watching netflix, but crunchyroll is an exercise in pure frustration. still, i was thinking i might keep it to hone my japanese, but if this is how you deal with your customers, then i'm not impressed.
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Bjaker 
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Posted 10/16/12


I had a reason for not extending the trial. Rather than possibly embarrass any parties involved (Especially since this help request was started through the forums rather than by the user email Support directly.) I did not give full details.

I will not apologize for my actions.

If you do need assistance, please feel free to reach out in the appropriate forum, or by email and I'm more than happy to assist.
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